[Resolved]  HSBC — HOME LOAN

Address:

Mumbai City, Maharashtra

LETTER WRITTEN TO BRANCH MANAGER - SBI.

Further to your confirmation on ECS, please note that my ECS is yet not in place. I have submitted the ECS form to Mr Barje in the First week of March. Despite several reminders to yourself and Nitin Barje, I fail to understand why ECS has not been updated yet.

Despite your SMS confirmation last week that my ECS is updated, sorry to state that
my EMI for April has not been debited. And I am sure you will agree that no one but SBI is responsible for the same.
last week I have received two letters from SBI (posted on 3rd April), saying that my ECS is not received by you.
Copies of your letter attached for your reference.

After this I donot know how seriously to take a Branch Manager's confirmation.

I have been receiving chasers (calls) from your team for the HML documents. Ideally HML documents should have been collected by you from the HSBC HML Team directly in the first month of HML transfer. I am shocked to hear that you didnot hold my HML documents for 9 months after the disbursal of the loan. I am a banker myself and am worried at such a lackadaisical attitude of SBI.

If you are not worried about your own documents for 9 months, I am sure you will not bother solving my ECS problem and one day slap me with the interest charge for late payment of EMI.

I am trying to retrieve the HML documents irrespective of whether you help me or not. . But please do not call me again untill you have resolved my ECS issue. I want a written confirmation from you that " the ECS has been uploaded and that my EMIs will be debited directly on time going forward" and am expecting an apology from your end.

Extremely unhappy customer of yours.