[Resolved]  HSBC Visa Credit Card — Terrible customer service

Dear Sir,

Please be informed that once again HSBC cannot follow simple directions.
At previously stated I closed all accounts including my HSBC VISA credit card in March.
In May of this year I paid off all remaining balance in the VISA, with an accompanying letter to confirm closure of the VISA account.
I have now received a letter from HSBC collection center stating my VISA account has an outstanding balance of over 14, 000 Rs.
I have made no purchases on this VISA account, I have requested closure of this account and yet HSBC continues to accept charges to this account.
Since you were instructed to close this account I will not accept liability for these charges.
I have attempted numerous times to contact someone over the phone about this issue and I have been referred to 5 different phone numbers, the final number has not answered a call in over 2 days.
HSBC does not support its customers.
Please resolve this Issue as soon as possible.

Regards,
 
Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.


-----Original Message-----
From: JACK STEINMETZ
Sent: Monday, August 25, 2008 4:29 PM
To: HSBC INDIA NET
Subject: RE: Service Charge (KMM1198525I123L0KM)

Dear Swathi,

Please be informed that this account was closed in March, this year, by myself while I was in Mumbai at the M.G. Road, main branch.
I do not know who assisted me but please close this account as previously stated I'm no longer an Indian resident as of March of this year and it is illegal for me to hold an Indian bank account.
I have destroyed the credit card and check book since they were of no further use.
Please send me an application to again close the account and I will sign scan and send on to you.
Presently I'm employed offshore in Saudi Arabia and mail service is very questionable.
Hopefully this will finally put closure to this account.

Regards,

Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.

-----Original Message-----
From: HSBC INDIA NET [mailto:[protected]@hsbc.co.in]
Sent: Monday, August 25, 2008 4:21 PM
To: JACK STEINMETZ
Subject: RE: Service Charge (KMM1198525I123L0KM)

Dear Mr Steinmetz

We refer to your message of 25 August 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking Account.

We wish to advise that presently the HSBC Internet Banking Services does not support closure of accounts online.

We request you to submit a signed application along with the Debit Card/ATM Card and the chequebook to your Branch of Account for closure of your account.

If we may be of further assistance, please do write back to us.

For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Swathi.P
Customer Service Executive
HSBC India



Original Message Follows:
[protected]----
Dear Swathi,

Please be informed that this account was closed in March, this year, by myself while I was in Mumbai at the M.G. Road, main branch.
I do not know who assisted me but please close this account as previously stated I'm no longer an Indian resident as of March of this year and it is illegal for me to hold an Indian bank account.
Appreciate if you do the needful and close the account in question.

Regards,
 
Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.


-----Original Message-----
From: HSBC INDIA NET [mailto:[protected]@hsbc.co.in]
Sent: Monday, August 25, 2008 7:54 AM
To: JACK STEINMETZ
Subject: RE: Service Charge (KMM1190360I123L0KM)

Dear Mr Steinmetz

We refer to your message of 22 August 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking Account.

Please accept our sincere apologies for the delay in reply.

We observe from our records that the account 120-040***-006 is active in status and further we request you to revert us as to when and whom you have submitted the request regarding the closure of account which would enable us to investigate in this regard.

For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Swathi.P
Customer Service Executive
HSBC India



Original Message Follows:
[protected]----
Dear Kirubahar,

Sorry but your records are incorrect, I indeed closed all India accounts, since I'm no longer an Indian resident, as of March this year, I cannot legally hold an Indian back account.
This is the reason I closed all my accounts.
Following that I destroyed my credit card and check book as I had no further need.
As previously stated I personally appeared at the main branch in Mumbai, M.G road and closed all accounts.
Please be informed that I will not be liable for any service charges on any HSBC Indian accounts as of March 2007.
I would suggest that you keep better records next time.

Regards,
 
Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.


-----Original Message-----
From: HSBC INDIA NET [mailto:[protected]@hsbc.co.in]
Sent: Friday, August 22, 2008 2:58 PM
To: JACK STEINMETZ
Subject: Re: Service Charge (KMM1170536I123L0KM)

Dear Mr Steinmetz

We refer to your message of 21 August 2008 received through [protected]@hsbc.co.in regarding concerns on your HSBC Personal Banking Account.

We observe from our records that your account is not closed and it is Active Status.

We request you to kindly submit a signed application along with the Debit Card/ATM Card and the chequebook to your Branch of Account for closure of your account.

Further if you have any queries we request you to contact our 24 Hours Phone Banking numbers.

For an online demo on Internet Banking and more information on our wide range of products and services please visit our web-site www.hsbc.co.in

Yours sincerely

Kirubahar Ganesh Kumar
Customer Service Executive
HSBC India

Original Message Follows:
[protected]----

To Whom It May Concern:

On July 25th a letter was sent to my home in California, this
letter was received yesterday.

The letter states that HSBC will charge my account #[protected] service
charges for not maintaining a miminium balance in the account.
Please be informed that this account was closed in March, this year, by
me while I was in Mumbai at the M.G. Road, main branch.
I will accept nor pay any services charges for an account closed months
ago.
In the future please put your records straight.

Regards,

Jack Steinmetz
Project Superintendent
DSV Rem Fortress
Global Al Rushaid Offshore Co. Ltd.




******************************************************************
This message originated from the Internet. Its originator may or may not be who they claim to be and the information contained in the message and any attachments may or may not be accurate.
******************************************************************
[protected][protected]-
*******************************************************************
This e-mail is confidential. It may also be legally privileged.
If you are not the addressee you may not copy, forward, disclose or use any part of it. If you have received this message in error, please delete it and all copies from your system and notify the sender immediately by return e-mail.

Internet communications cannot be guaranteed to be timely, secure, error or virus-free. The sender does not accept liability for any errors or omissions.
*******************************************************************
"SAVE PAPER - THINK BEFORE YOU PRINT!"