[Resolved]  HTC — After 15 Escalation there is no Replacement

HTC P3350 — Non Replacement

I had purchased a mobile handset of HTC - P3350 in May 2008, and just after one and a half month the handset developed some faults i.e. restarting again and again. It was submitted to your service center immediately, but after spending 3 months and hundreds of rounds at your center and everyday exchange of dialogue I was given the DOA and was asked to get the mobile handset exchanged from the supplier.

The supplier at the city level has denied to change the set as it was not purchase from him and now after a month and so it was sent to the dealer Rudraksh Enterprises in Jaipur (Rajasthan) with the help of the shop owner from where the handset was purchased.

After calling at your service center several times and contacting the concerned person in Jaipur no satisfactory answer is given. Nor the mobile has been replaced nor any decision has been taken. Now more than a month has passed and still no progress in the case, I am fedup with the company and its big name.


The following are the details required:

IMEI No: [protected]
Invoice : Shoppers Stop, Jodhpur, Rajasthan
Invoice No. : 18297
Dated: 25/5/2008
DOA Opp. Ref. No. : HTC/SL/SI/Jodhpur/915

My Mobile No.: [protected]
I am looking forward for a satisfactory and fast solution

Rohit Bhandari
(A Highly Unsatisfied Customer)

HTC P3350 — defective mobile phone automatically going on silent mode

Htc p 3350 Imei no. [protected] Refer to my above phone details. I purchased this phone on 15/10/2008 and since then I am facing a problem. The phone is going automatically onto the silent mode after every 5 to 6 hours, on switching it off and on it comes back to normal. I have done the following options ; 1.clear storage without any gain. 2.visited your noida service center on 24/10/2008 they rebooted the windows, took my 4 hours but again after5 hours had to face the same problem. 3. Then again visited your okhla service center on 24/11/2008 and they gave me back the phone after 20 days on 13/12/2008 but again after 20 days the problem has come back. Now what I need to do? I think its ridiculous on an eminent company like htc to sell such defected phones and then give such kind of a service to its customers. Does your company know what customer satisfaction is? Awaiting your kind reply, Thanks and kind regards Abhishek malhotra [protected]

HTC P3350 — BATTERY NOT BEING SUPPLIED AFTER REPEATED REQUEST

I am using this phone just for the last one year. The Battery got sopilt after a years use and since the last 3 months am trying to arrange a replacable battery pack for my phone ( HTC P3350 / Battery pack ARTE160). The company is not at all suplying the battery after repeated requests and the service centre at Kolkata, Cell - O- Service had been asking me to call every day since the lst 3 months. Even after atleast 100 calls to them they keep asking me to call tomorrow everyday. I had also complained against this service centre and the non availability of the battery in the toll free number and emailed HTC. But no one is even bothered to help me.
This board is probably my last resort and kindly tell me how can I take up the issue with the HTC people before trying out consumer court.

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