[Resolved] HTC — Unprofessional service by HTC Taipan Service Center staff

Vinayak Naik

from Mumbai, Maharashtra

Address:

Mumbai Suburban, Maharashtra

Hi,

On Saturday March 20th, 2010 I gave my HTC Touch2 phone to the HTC Taipan, Borivali, Mumbai service center following the non-functioning of the touch screen after 1 year of purchase. I was told by the service center staff that the mobile will be ready on Tuesday March 23, 2010. I have been calling since then to find out the status of the repair of my phone. I got to know that some shifting is going on due to which no status can be given. I have tried calling atleast 15 times at the service center bu not updates provided. Every time I call, some new person will pick up the phone and tell me that we will call you back.

This is ridiculous and call for a serious legal action. It is highly unacceptable that a customer has to call so many times and get no updates.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Abhishek Sood

from Pune, Maharashtra

I have bought Touch Viva on 17 Mar 2009. Post 7 months my cell started getting hang. I work with icici n i get only get time to spend time with the family during weekends.Somehow managed time to visit borivili centre in November (1st time)though i stay in Navi mumbai. A CSE named Ankur took my cell just cleared all my storage data of my cell & said the issue is been resolved.I started facing the same issue in Dec.He again did the same(clearing storage)but the issue was not resolved till Feb.Finally in March a CSE named Neraj took cell phone on 6 th match n said he will replace HTC VIVA's motherboard.He returned phone post 13-15 days (old imei no-[protected])& new IMEI no after replacing the motherboard was [protected] now they might have changed the board and so i do not have the 3rd board imei no. This time it was too much when i was navigating Contacts in my phone & tried to dial a personans name starting with R, the 1st Contact in my phone diary gets dialed automatically.In addition to that whenever i try to check my inbox automatically Sent items get open & doesn't get deleated. I even scanned my bill copy as it was asked by ankur on 2nd April & so i mailed on the id (taipan.[protected]@gmail.com).Since then they are not answering my calls. Ankur's mob no is [protected] & Neraj mob no is [protected].
This is ridiculous and call for a serious legal action. It is highly unacceptable that a customer has to call so many times and get no updates.My mob no is [protected]