HTC Sensation — REPLACEMENT | |||
I HAVE PURCHASED A BRAND NEW HTC SENSATION IN JUNE 2011 @ Rs 30000/- From the Day I have purchased the phone i am facing network problem in that and after lots of complaint with vodafone for network issue i finally found that there was problem with handset and not with carrier provider... Finally in Month of Oct 2011 i went to service center at Dadar they told i have leave my phone with them and it will be ready with 3 working days.. my phone was returned to me after 10 days instead of 3 days... with the same problem persisting... but service center assured me u take trial for a month or two and if still problem is there than visit us again.... The problem continued and since i had brought my life's costliest phone i never allow anyone to use my phone and i personally handle my phone... I returned to HTC service center people in Nov 11 but to my surprise the told me my phone is liquid damage and i have to pay them 15000/- (HALF OF MY ORG. MOBILE PRICE) for repairs??? I dont know how could they say that??? since i am using my phone i know i have never put a single drop of water near my phone... Now instead of solving my problem.. they created a new problem and now after a fight of almost a month HTC PEOPLE are offering me 50% discount on the price they quoted me... PLEASE TELL ME AS A CONSUMER WHY I HAVE TO BEAR THIS CHARGE???? AS I THINK THE DAMAGE WAS DONE FROM SERVICE CENTER COZ. THEY SHOWED ME RED STICKER ON BACK SIDE OF PHONE... WHICH WAS RED SINCE I TOOK MY PHONE BACK IN OCT FROM THEM.. (AT THAT TIME I DIDNT KNEW THAT RED STICKER MEANS MOISTURE DAMAGE) PLEASE HELP ME TO FIGHT AGAINST THESE..... NEHA SHAH [protected] Was this information helpful? | |||
 5 Comments | |||
Comments
Hi Neha. I m agree with you. Coz I am also facing same kind of network problem in my cell also from the day one.
I brought this same cell 1&1/2 month before. Now with network problem, I am facing touch problem also.
Still I didn't complain in any service center but i will go very soon.
Please tell me also, if you get any solutions for this.
Thanks & rgds.
Paras Kuradia
[protected]
I brought this same cell 1&1/2 month before. Now with network problem, I am facing touch problem also.
Still I didn't complain in any service center but i will go very soon.
Please tell me also, if you get any solutions for this.
Thanks & rgds.
Paras Kuradia
[protected]
Hello,
I am from Baroda and facing same issue with new HTC sensation XE, I had purchase with price of Rs.31700/- which is one of the most expensive phone.
I am facing problem of network signals in my office and some time during call also network signal gets weak and reach to zero. with the same time, all others phone even if cheapest phone of Rs.1500/- has full signal and network to talk.
Its really problematic to handle this matter, I had complained to HTC and they suggested to use only GSM mode which I did but still same problem.
we will have to raise this issue further so we can get full refund or replacement with other model since on internal I have found lots of same complain of this model.
With regards,
Kashyap Mistry
Cell [protected]
I am from Baroda and facing same issue with new HTC sensation XE, I had purchase with price of Rs.31700/- which is one of the most expensive phone.
I am facing problem of network signals in my office and some time during call also network signal gets weak and reach to zero. with the same time, all others phone even if cheapest phone of Rs.1500/- has full signal and network to talk.
Its really problematic to handle this matter, I had complained to HTC and they suggested to use only GSM mode which I did but still same problem.
we will have to raise this issue further so we can get full refund or replacement with other model since on internal I have found lots of same complain of this model.
With regards,
Kashyap Mistry
Cell [protected]
phone prblm
Sir please solve my problem I have many issued side for HTC service center.Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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