[Resolved]  Http: / / Domain. Indiatimes.com / — cheating and fraud

Address:

Bangalore, Karnataka

We had Registered & Renewed a domain name : www.bentleydrugs.com with domains.indiatimes.com till 10th-Nov-2014. We have been using this domian name for the past several years and we had last renewed it for 5 years starting from 11-Nov-2009 till 10th nov2014.
We just recd a plain confirmation mail from indiatimes for receipt of the payment 2770.00 agianst our renewal order no. 951883 which said that a confirmation letter follows but noting came subsequently. But our domain was up and running and we assumed that the renewal is done. Now, on 11th - Nov-2010, the domain stopped working and was showing status as expired and under 30 days redemption after which it will be put up for sale. We were astonished and tried to get in touch with Indiatimes-domains. They have only provided one tel no.[protected] which always one response that all the executives are busy- pls hold on....We have almost tried calling 50 times to the said no. for the past whole week. We have sent complaint mails to [protected]@indiatimes.co.in but no response. We tried calling one person by name Arif Jamil on his number [protected] as this no. was given in the payment confirmation receipt that we had. He picked up once and confirmed that the domain is indeed paid for by us for 5 years and that he will verify how this this has happened. He asked us to send mails to his id : arif.[protected]@indiatimes.co.in aswell as his personal gmail id. After this there has been no response. When we try calling his number, there is no response or if he picks up by chance, he just dosen't talk or acts as though he is not arif but his friend and that arif is busy and will call back,. There has been no confirmations to the mail complaints that we have sent. We feel cheated since money was taken by us and the domain was registered for only one year and now they are not responding. We did not expect this from a company of indiatimes group. The domain name is a valuable asset - similar to brand names. We wish to file a FIR since its a clear case of cheating. Please registere my complaint and kindly advice us if we can approach any other authority.
Thanks
Avinash