http://www.Fashion And You.com/ — Complaint regarding Voucher redemption

Address:

New Delhi, Delhi

I bought a coupon of Rs. 500 from Deal and You which allowed me to do a shopping of Rs 2000 on http://www.fashionandyou.com/ with validity date of 31st October. We did the shopping on 23rd October whose order no.was 984525. Bu when the Order was not delivered we called http://www.fashionandyou.com/ on 1st November on number[protected] and registered a complaint whose no. was 168609. Next day we got a mail which stated
" Dear Pooja,
Thank you for contacting us.
We apologize for the fact that we were unable to ship the product (Embroidered Saree) regarding your order no.984525 (Cash on Delivery Order) in time as we did not received merchandise from the brand. We regret to inform you that we are forced to cancel your product.
Therefore, we have credited back the Fashion and You Voucher which was used against the order and a We Are Sorry Voucher for cancellation of the order in your Fashion and You account.
Also, would like to inform you that we were unable to process your order no.984489 (CC Order) as it was an unsuccessful transaction. Please be informed that if in case the amount has been deducted from your account, we request you to send us the screen-shot of bank statement so that we can check and do the needful.
Regards
Deepika Aswal
Team Fashion and You"

We got our money back on 5th November. When we tried to shop another thing on 10th November we came to know that the vouchure has already expired and we have lost our Rs.2000. First of all they were not able to deliver the product which we chose and now vouchure has expired without any otificaton sent by http://www.fashionandyou.com/. This is highly ridiculous. They should have informed us via email that the vouchure will expire on 7th November. We have been cheated by the site. I want to log a complaint regarding this.