[Resolved] Huawei Telecommunications India Co. Pvt. Ltd / Huawei C 5320 Mobile Handset — Regarding replacement/rectification of Huawei C5320 handset | |
I have purchased the mobile Huawei C 5320 on 19-07-08 from AMAR SALES 5, J. N. Mishra Building, Lucknow at a cost of Rs. 4200/-. On 25-07-08, I have inserted 1 GB micro SD memory card. But mobile is not responding it. I have dialed to mobile shop and personally gone to the shop from where I have purchased it. But owner of AMAR SALES instructed me if you will submit the mobile on my shop, then it will take seven days or if you have urgency personally contact service center. On 28-07-08, I have contacted the service center at Regent information system, I.T. Crossing, Nirala Nagar, Lucknow (phone[protected]. After opening the mobile, service center engineer have told me that some parts of inside of mobile is missing/broken, so mobile cannot be repaired/replaced. Only replacement is the option because the SD card slot is attached to mother board. For the replacement talk to company. On demanding the telephone number/mobile number of the company, service center official told me see the number and address on the mobile box. I want to know why not mobile be replaced/repaired. I neither open the mobile nor used micro SD memory card before nor mishandle the same. Even I have not enjoyed the mobile more than 10 days. All functions of mobile is OK, the only problem is with micro SD memory slot/function. Either the engineer who opened the mobile is not expert or engineer has done something wrong with mobile during opening by mistake/intentionally or service center is misguiding me or this may be defective. I have already talked to customer care[protected], but he told us he have send the request for replacement if not repaired. But till now, service center asking, he has not got any request for replacement. Kindly took this matter and help me. Your co-operation in this regard is highly appreciated. Such type of harassment with customer is neither tolerable nor justified nor in favour of your company. You are requested to examine the case and reply as quickly as possible so that I can take further action legally. Thanking you. Yours truly, Sunil Kumar Chourasia, Sr. Executive, RDSO, B-91, Rajajeepuram, Lucknow Mob : [protected] Enclosure: (i) Mobile cash memo/bill (ii) Service center receipt. Mobile detail: HUAWEI C5320 S/N CT9MAA17B0507679 SAP ITEM Code[protected] FCC ID QISC5320 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
Huawei C 5320 — Cell Phone Replacement
Dear sir,My Mobile Phone Which i have purchased from near by shop on dated 05.10.2008.
Is facing some problem then i go to service centre of Huawei at 111 Allied house 1st foor inder lok New delhi for repairing of my phone.
After 15 days they said to me that myphone is not in positoin that it will be repaired so they give me
REPLACEMENT CERTIFICATE Serial no[protected]. On Dated 13.11.2008
Told to me that i have to give the all documents, bills to my near by shop from where i have purchase the phone. i had give the same to that Jai Mata Telecom Proreitor Mr karan. He told to me that i will receive the New Phone From company soon.
After going again and agian to his shop. He is not giving response to me and said to me my phone is not going repaired and Huwei Company Refuse to give my Phone Back...
Please Help me for getting my Phone Back...
thanx & regards
Gagan kumar
[protected]
What Is Your Address In Jaipur
Dear Sunil,
As far as I know its the authorized service center and not the company which is bound replace the handset as far as I know.
Same kind of issue was faced by me with Sony-Ericsson mobile service center. My handset stopped working after I submitted it to authorized service center. I logged in a complaint in http://www.ccccore.co.in/.
It is better to have complete details including phone number and name of the person you contacted and/or the address of the premises. Also give each and every document you have against the service center. More the details you provide faster the complaint shall be resolved.
Thanking you
As far as I know its the authorized service center and not the company which is bound replace the handset as far as I know.
Same kind of issue was faced by me with Sony-Ericsson mobile service center. My handset stopped working after I submitted it to authorized service center. I logged in a complaint in http://www.ccccore.co.in/.
It is better to have complete details including phone number and name of the person you contacted and/or the address of the premises. Also give each and every document you have against the service center. More the details you provide faster the complaint shall be resolved.
Thanking you
huawei c5320 — motherboard problem
my mobile suddenly hanged and didnot work. I inquired about the service centre and i found it near secretariat, Hyd. they said there is a complaint in mother board. i submitted my mobile ten days back and din't get it repaired. please help me to overcome this problem. Thanks, p.arunkishoreCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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Huawei Telecommunications INDIA CO. Pvt. Ltd — Regarding replacement/rectification of Huawei C 5320 hanset.
I have purchased the mobile Huawei C 5320 on 19-07-08 from AMAR SALES 5, J. N. Mishra Building, Lucknow at a cost of Rs. 4200/-. On 25-07-08, I have inserted 1 GB micro SD memory card. But mobile is not responding it. I have dialed to mobile shop and personally gone to the shop from where I have purchased it. But owner of AMAR SALES instructed me if you will submit the mobile on my shop, then it will take seven days or if you have urgency personally contact service center. On 28-07-08, I have contacted the service center at Regent information system, I.T. Crossing, Nirala Nagar, Lucknow (phone[protected]. After opening the mobile, service center engineer have told me that some parts of inside of mobile is missing/broken, so mobile cannot be repaired. I want to know who is the responsible for it and why not mobile be replaced/repaired. I neither open the mobile nor used micro SD memory card before nor mishandle the same. What I can do in it within 10 days after purchasing the mobile. All functions of mobile is OK, the only problem is with micro SD memory slot/function. Either the engineer who opened the mobile is not expert or engineer has done something wrong with mobile during opening by mistake/intentionally or service center is misguiding me. Such type of harassment with customer is neither tolerable nor justified. You are requested to examine the case and reply as quickly as possible so that I can take further action legally.Thanking you.