[Resolved]  Hurrah.in eBay Seller — Arrogant customer service and inconsistent information

Address:Howrah, West Bengal

Hi,

I bought a mobile (Xperia x10 mini pro) on ebay from hurrah.in seller. It was a unlocked mobile. Priced at Rs. 8390.

When I received the mobile the bill said the cost was around 4k. Which i din consider much coz I got the mobile and do not have time to get in to dog fight. On the mobile again there were faults. The keypad keys were not working properly. When i hit the period key ".". it shows "a". Question mark will give period. And the keyboard back light would also not work.

Again this is something I thought I can live with as I did not want to waste time and would not be able to send the mobile off as I do not have another spare.

It was getting irritating as the back light was not working and i had sent the mobile for servicing to the seller as the product was covered under one year seller warranty.

The product was received by the hurrah.in seller on April 16th, 2012 and until April 20th, 2012 they did not confirm if they had received it even after countless calls.

Finally they agreed they have received the mobile and on April 27th, 2012 they said they had send they are replacing the mobile and was shipped. I asked for the shipping details and the gentleman said he will send it by evening. I was following up for the shipping information for 3 days and finally on Tuesday (1/5/2012) they had sent me the shipping details.

After I got the shipping details I checked with the courier company and found the tracking number was invalid. I called them again and they said it is the right shipping number and the number will show up on the system by Wednesday night 10 pm. Again I was bearing with them and checked back on Wednesday, but the tracking number still did not work. Called them again and this time they spoke in a different tone and said I was disturbing them and the tracking number will show up by Thursday night 10 pm. But again it did not show up.

I called them today (4/5/2012, Friday) and they say that they cannot help any further and I can take any action possible. I really do not have the time for dog fights. I am not sure how I can resolve the problem and get my mobile back.

- Hari Prasad S
Chennai
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Aug 13, 2020
Complaint marked as Resolved 
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Comments

u should have made a complaint on ebay itself...also as much as I know they provide a 7 day money back window
no wonder its a fraud website..even we bought a mobile and already paid 2 emi's but dint get a working mobile or money back.
They got such a pathetic customer service rep who is so adamant and sounds very very rude..
Bro Bro Bro ...
We are getting item every time on time and as per commitment only !!!
I also purchased some handset and i did not face any kind of problem till now it sometimes happen but it is not fake because they provide full support in inquiries and they have a customer service support .They function in a good manner.

Iphone 4s

I purchase an iphone 4s mobile in ebay but i got an worst piece, al the accesories are not working and not an original one, from begining that mobile is not even switching on.
eBay.in Customer Care's response, Jun 20, 2016
Verified Support
Dear Manikesh Yadav,

Thanks for voicing your concern. Please be assured that we are working on your problem and we will get in touch with you at the earliest. For any further assistance, please write to us at ebayindia.helpdesk@gmail.com

Thanks & Regards,
Team Ebay

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