ADVERTISEMENT

[Resolved]  Hyundai — Body shop work was cheated by the dealer

Dear Sir/Madam,

This is bringing to your notice about an issue with my car HYUNDAI-GETZ GVS,

I was involved in an accident on 15/01/2009 in Bangalore city and was hit on the rear side by another car (Hyundai Santro). After completing the insurance claim formalities, I took my car to M/s TRIDENT HYUNDAI on hosur road, Bangalore.

The body shop technicians carried out a work order pre-inspection of the vehicle. They were surprised of the findings of a previous repairs carrier out at M/s ADVAITH HYUNDAI, Bangalore. We visited the body shop to see it for ourselves. To our surprise we discovered that the left tail lamp panels which were damaged in a previous accident were left unrepaired. The panels were smeared with inches of metal paste to hide whatever possible.

Please find enclosed pictures of the panels described above for your clarity & understanding. To conduct repairs and restore the body to a good working condition has been tough, as we are running into alignment issues between the bumper, rear quarter panels and Tail lamp assemblies.

In case you may need more Information from the TRIDENT body shop technicians you may kindly contact Mr. Hemanth Kumar (Body Shop In-charge), Trident Hyundai, Bangalore;

For your understanding, the following are the details of the previous accident and repairs conducted by M/s ADVAITH HYUNDAI, Mission road, Bangalore;-

Date and Time Description
18/3/2006 14:30 hrs Accident occurred and the rear door was damaged
18/3/2006 17:30 hrs Vehicle was given for body shop in Advaith Hyundai (mission road)
22/3/2006 17:30 hrs Went for Inspection of the vehicle and rear door was replaced but the painting was not done properly, due which we had asked the service manager to get it repainted once again.
27/3/2006 17:30 hrs Vehicle was delivered stating that all the damages are repaired. The Invoice number is B[protected] and amount Rs 20, 570/-. (Invoice enclosed for your reference)

I would also like to bring to your notice of other failures or bad customer service from M/s ADVAITH HYUNDAI service centers on Mission Road and JP Nagar in Bangalore

Visited the service stations for steering problem issue 3 times and could not even identify the issue but charged us for wheel balancing and power steering wheel fluid. It was finally resolved by TRIDENT HYUNDAI technicians in the very first service.
Visited the service stations for an issue with my air conditioner and they charged me for a neutralizer where it was not required. Stole my wheel bolts and AC check point caps.

Also the current repairs will need replacement of panels damaged during the previous incident, which ADVAITH has failed to replace/repair. With nightmare experiences with ADVAITH, I am on no position to visit them or negotiate for a repair in their workshops.

I wish to have these repairs conducted at TRIDENT. Well!! Who is going to pay for these extra expenses?? Your customer or the failed dealership?? Please advice. I am stranded without my car for almost 10 days now.

As a customer of HYUNDAI MOTORS, I am seeking your help in addressing this perennial issue and also take some kind of an action so that dealerships like ADVAITH can bring down the reputation of your esteemed brand.
-Thanking you,

Rohit J.R.
Was this information helpful?
No (0)
Yes (0)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet

Comments

Rohit looking at different complaints against advaith in bangalore i am really scared to give my new getz prme for free service at their doors:(
Can you please guide me how was the work done at trident hyundai and whats yoursatisfaction level?.Alos my car was hit from behind by an auto driver which resulted in minor dent on door with some scrathes down the fuel lid, for this Advaith guys said that entire door needs to be painted and the cost will be 8000.The most irritatin thing is that the very first question these guys ask is sir are you going to claim insurance, inspite of we say NO/Yes they always come up with huge estimates.But as a customer we dont have any lawe
Guys please dont go to Advaith hyundai @ ITPL road.. Last week service done today, but today in the middle of traffic car down, as no cool engine oil. But great thing is they put charge in the service reciept ... I Suggest dont go Advaith hyundai @ ITPL .. worst service .. especially guys having new vehicle...
plz dont buy hyundai cars in delhi. there bodyshop persons are horrible. they cheat you moneywise as well as time wise esp patparganj branch
ADVERTISEMENT

Non confirmation if new car

We booked Hyundai i10, magna, crdi, golden orange color on 8th May 2015 by giving token amount, still we didn't deliver the car.
Dealer says instead of golden orange color you can take another color, so that manufacturing end accepte the order..

Plz do the needful ASAP.
Hy
Shivam this side customer of hyundai creta SXO Now I have a complaint regarding my black creta it was painted in Rudarpur uttarakhand in bundal hyundai from Driver side but in 2 months the color is completely dull now I'm asking the dealer now to fix it but they asking me to do tafflon coating instead of making the parts repaint they saying me to do this process but still they are not giving g any surity for that.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    Hyundai Motor India
    Customer Care Service
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    5908
    Pending
    0
    Resolved
    999
    Hyundai Motor India Phone
    +91 98 7356 4645
    Hyundai Motor India Address
    5th & 6th Floor, Coporate One (Baani Building), Plot No.5, Commercial Centre, Jasola, New Delhi, Delhi, India - 110025
    View Full Information
    ADVERTISEMENT