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[Resolved]  Hyundai — complaint against Capital Hyundai

To Whom It May Concern:

Sub: Complaint against the car dealer for doing unsatisfactory job.

I have a Santro XL/AT, 2007 model, number UP16P 5120 registered under the name of Yogesh Aneja. Few months back I launched a complaint against the dealer Capital Hyundai Sec 63 Noida (U.P.), INDIA. The car was brought in the body shop department for accidental insurance repair in April’10. They kept my car for approx. 3 and a half months. After my numerous complaints and Hyundai’s involvement the parts were arranged. One of the parts in the gear box was imported from Korea. When the time of assembling of parts came they found out that one of the parts from right side of excel was stolen or lost from the floor. They tried to hide that from me but I found out. They made me wait another 3-4 days just because of their carelessness. When on 31st July’10 I went to pick up my car again they were just giving me excuses and telling me if I can come and pick up my car next day. There also I received the car because of Hyundai’s involvement. I called Mr. Saurabh Bali of Hyundai Motor India Ltd. who was looking after my car from company’s side he assured me and forced them to deliver the car to me with in one hour. I was very much unsatisfied with the services and tensions I got because of them but still I ignored all of it. I thought it as bad times and decided to leave it behind. But on 6th September’10 right after one month 6 days later when I was driving my car all of sudden I felt smoke coming out from the right side of the bonnet of the car I pulled my car in the side and opened it. I could only see the smoke. After few seconds when I looked below the car from front some kind of oil was leaking out. I immediately called Capital Hyundai and asked them for help. They told me that the oil coming out could be the gear oil so please do not start or drive the car. They gave me help line number and told me that I would get help. When I called on that number I received an answer that we do not attend such kind of complaints and I would have to manage myself and get the car to the service of capital Hyundai myself. I called Capital’s number back and asked them to give me any kind of help but they were making excuses. Somehow I managed & arranged a tow van and took my car to their address. But on arrival I was not even attended. There was no senior personnel on the spot. The GM of the service was in some company’s meeting, The CR manager was on leave, and the assistant to CR manager went for some family emergency. And rest of the employees were not at all ready to help me. It took them 2 hours to open a job card and none of the employees wanted to see his name on the job card of car number UP16 P 5120. They were so scared of this number. Next day I called Mr. Bali of Hyundai and told him the entire story he told me to bring the car to company showroom if not satisfied by the dealer. I again approached Capital Hyundai and they were so happy with the statement that they immediately started convincing me that this is the best decision for your car. I asked for their help for towing the car to Hyundai Motor Mathura road but they did not respond to me. Again I arranged my cousin’s car and towed it on 8th September’10 in the evening to my residence from where next morning on 9th September’10 I arranged towing van and took it to company showroom. There again the job card was opened and they booked the car for repair.

No matter what the company says about its dealer but I know that the work which was done on the gear box by them was not at all satisfactory. And because of their carelessness I suffered a lot and still suffering. Right now I am travelling by auto and busses. I spend approx. 3000 Rs for towing my car from one showroom to other I m also spending 600 Rs per day for my to and fro of my office and all my other works are also disturbed and getting pending. What dealer did to me earlier was known to the company because I repeatedly longed the complaints. But at that time too company did not take any action against its dealer. If a name like Hyundai is attached to name like Capital then it should provide services like them too and if it does not then company should think about it. As a customer next time ill buy a car I will definitely try to know what kind of dealers are there of that company near by me. Now the car is in the service department of HMT and I hope that I will not face any further problems. Also some kind of action should be taken against the dealer.

Yogesh Aneja
B-277, SEC – 26, NOIDA.
CAR NO. UP16P 5120
Complaint marked as Resolved Aug 13, 2020
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