[Resolved] ICICI Bank ATM — ATM malfunction | |
I needed to withdraw Rs. 1000/- and tried to do so from an ICICI Bank ATM with my HDFC Bank ATM card. No money in first attempt. Tried again. No Money again. Tried Again. No money again. Next day, I opened the net banking and saw Rs. 3000/- deducted from my account. Several phone calls to the phone banking service of HDFC Bank I lodged a complaint with HDFC Bank. ICICI Bank refused to pay back (as per HDFC Bank) and said that cash was dispensed. Several phone calls to the phone banking service of HDFC Bank again I then went to a branch and filled a charge-back form for further investigation Several phone calls to the phone banking service of HDFC Bank again Almost 2 months have passed and I am surprised by the unconcerned behavior of the bank. Also, machines like ATM are meant to be totally fool-proof. Guess here too corruption leads to inferior quality. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Even I hv faced the same issue with ICICI bank when I tried to withdraw money with my HDFC bank card. This was on 3rd Dec, apparently the HDFC phone banker asked me to give in writing / fill up charge back form & they will take legal action against ICICI.
I will do that but dont hv much hope...
I will do that but dont hv much hope...
This is to inform to all ICICI BANK authorities that the ATM at Thermax Chowk, Chikhli Road, Chinchwad, Pune, is not functioning since 09/06/2009, This is not a first time that this ATM is out of order, last month also it was shut down for nearly 4 to 5 days.
There are 2 slower cash dispensing machines one of which is always break downs, especially from 6th to 15th of every month.
The ICICI BANK's a/c holders of Chikhli, More Vasti, Sambhaji Nagar, HDFC Colony, Triveni Nagar, All employees of FORCE MOTORS, THERMAX, & a lot of small scale industry workers are depending on this ATM,
Can the high paid authorities of this Bank wake up & replace this toys into Express Type Cash dispensing Machine, Can they provide at least some Lower grade service to its customers,
May god give them more strength to over come with this problem.
There are 2 slower cash dispensing machines one of which is always break downs, especially from 6th to 15th of every month.
The ICICI BANK's a/c holders of Chikhli, More Vasti, Sambhaji Nagar, HDFC Colony, Triveni Nagar, All employees of FORCE MOTORS, THERMAX, & a lot of small scale industry workers are depending on this ATM,
Can the high paid authorities of this Bank wake up & replace this toys into Express Type Cash dispensing Machine, Can they provide at least some Lower grade service to its customers,
May god give them more strength to over come with this problem.
icici ATM — ATM malfunction
Hello Sir,Yesterday (19.07.09) I went to take some cash at ICICI ATM, located inside the Guindy race club, chennai. My citibank debit card got struck as the power went off suddenly. Even after the machine restarted, i couldnt get my card back, after trying for more than 30 minutes. There was neither a helpline number nor a security personal. I finally had to call up the Citibank customer care to block my card, for which I am being charged Rs.275. This is no fault of mine! Kindly do the needful.
Regards,
Kavitha
This has reference to failed ATM transactionof Rs.4000 on 24/12/2009 vide ATM card issued by ICICI Bank. The transaction was totally paid however my account No,[protected] was twice debited. Based on my immediate complaint only one enrty was reversed on 29/12/2009 and the ICICI BTM layout Br. Bangalore 560 076 maintains that one transaction was successful and was paid. The entry is not reversed till today inspite of several complaints.Unlike other ATMs ICICI Bank ATMS are fitted with CCTV 24X7 coverage and my request to produce video clipping to substantiate cash being paid out is not complied with. I realised now that RBI Banking ombudsman is just an eye wash.
L.Srinivasan
L.Srinivasan
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
65%
Complaints
23618
Pending
2043
Resolved
14252
+91 22 2653 1414
ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
View all ICICI Bank contact information
HDFC Bank Account No.: [protected]
Account type : Savings
Branch : HDFC Bank, Malad West
Charge-back filled at : HDFC Bank, Marol, Andheri East Branch
ATM used : ICICI Bank ATM, ICICI Bank, Bhandup West, Mumbai 700078
-Gunjan