[Resolved] ICICI Bank — ICICI BANK CREDIT CARD GRIEVANCE | |
Hi, I am Vikas Sharma and working as a Software Engineer with TATA CONSULTANCY SERVICES from last 2.6 year. I was having my Salary account with ICICI bank, whose account no is[protected].Recently i got a call from the bank and they told me that i am having a Gold card whose due payment is of Rs 194000, which I never applied for. When I asked the details, the only part which was matching was my name and my DOB. And for the same reason my salary account is showing negative balance of Rs. 194000 due to which i am unable to do any transaction. I also enquired the same from the ICICI Sec-23 Branch and they didn’t help me much regarding this as they said that it’s the matter of credit card department so we can just provide you the credit card no against which this negative balance of 194000 if reflecting in your account i.e. [protected].So I request you to look into the matter as soon as possible. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 27 Comments | |
Comments
Sir I have two cridit cards one preferred and other one is EMI card both of the payment has been paid on due date by dropping cheques. The amount has been deducted on the due date. But, they charged penal charges on both of cards. What can I do. Now I desired to complaint to Consumer protection cell for justice. please direct me the fact within short notice
Reply
To
The Credit Card Manager
ICICI BANK
Respected Sir/ Madam
As a customer, I believe that "ICICI BANK" is very much esteemed organisation but my believe is absolutely unsatisfactory with the process. However I am using so many product which is as follows
Credit Card No. [protected]
Salary account No.[protected]
Housing Loan :- LBNOD[protected]
I would like to convey actual matter which is very much adhere to my mutual trauma. I met an accident dated Nov-08 in that accident I got injured badly for that, I am in without salary from onwards.
Neverthless, I have been arranging amount every month for EMI of Housing Loan as well as minimum payment of credit Card[protected]. On the month of Feb-09 I have received a call from customer care regarding the card payment in that discussion. I explained each of my problem on the other hand I have assured him after joining I will regularise the credit card account that was closing talk.
As usual on 12/3/09 I ahve deposited 15000/- for H/L ECS after three days, I have deposited 15000/- for H/L ECS after three days I have received call that My H/L got bounced I contacted bank imeediately and I cam to know that my salary a/c is leaned and Rs 15000/- was adjusted against crdit card [protected] . through out my loan tract record you will not find any bounces in H/L.
As genuine ciustomer I believe u will solve the matter nad my march H/L EMI will credit to H/L account.
for your knowledge I am sending all relevent document for it.
I expect an earluy reply as possible.
Thanking you
Ranjit Ghose
The Credit Card Manager
ICICI BANK
Respected Sir/ Madam
As a customer, I believe that "ICICI BANK" is very much esteemed organisation but my believe is absolutely unsatisfactory with the process. However I am using so many product which is as follows
Credit Card No. [protected]
Salary account No.[protected]
Housing Loan :- LBNOD[protected]
I would like to convey actual matter which is very much adhere to my mutual trauma. I met an accident dated Nov-08 in that accident I got injured badly for that, I am in without salary from onwards.
Neverthless, I have been arranging amount every month for EMI of Housing Loan as well as minimum payment of credit Card[protected]. On the month of Feb-09 I have received a call from customer care regarding the card payment in that discussion. I explained each of my problem on the other hand I have assured him after joining I will regularise the credit card account that was closing talk.
As usual on 12/3/09 I ahve deposited 15000/- for H/L ECS after three days, I have deposited 15000/- for H/L ECS after three days I have received call that My H/L got bounced I contacted bank imeediately and I cam to know that my salary a/c is leaned and Rs 15000/- was adjusted against crdit card [protected] . through out my loan tract record you will not find any bounces in H/L.
As genuine ciustomer I believe u will solve the matter nad my march H/L EMI will credit to H/L account.
for your knowledge I am sending all relevent document for it.
I expect an earluy reply as possible.
Thanking you
Ranjit Ghose
Sir,
My card No is [protected]. I asked for the settlement of account at chennai branch manager Mr.senthil agreed for Rs23000/- within one month on 4.3.09. The same amout has been paid as cash Rs3000, Rs17000 and Rs3000 before 27th of March. He agreed to give the settlement letter within 3 days. everynow and then his staff Mr. Raja tells letter is with him he will deleiver personally. till today it is not reached to us. visiting the brach also not helping as Mr. Senthil or Raja was never available . we only know his cell No [protected] and [protected].
As I am jobless and under medical care for depression, it affects my health badly. I request kindly give me reply what is the problem. inspite of paid money i received legal notice from ur bank.
My card No is [protected]. I asked for the settlement of account at chennai branch manager Mr.senthil agreed for Rs23000/- within one month on 4.3.09. The same amout has been paid as cash Rs3000, Rs17000 and Rs3000 before 27th of March. He agreed to give the settlement letter within 3 days. everynow and then his staff Mr. Raja tells letter is with him he will deleiver personally. till today it is not reached to us. visiting the brach also not helping as Mr. Senthil or Raja was never available . we only know his cell No [protected] and [protected].
As I am jobless and under medical care for depression, it affects my health badly. I request kindly give me reply what is the problem. inspite of paid money i received legal notice from ur bank.
Sir,
I am Suresh Kumar Bagaria, staying at Guwahati, Assam.My ICICI credit card no is [protected].
I have used my card for some internet site and everything was ok, but after 4(four)month the site for which i used my card has collected money by using my card without my knowledge.I noticed this when i received my statement from ICICI.Thus i want to change my card no and pin no of my credit card to avoid such fraud.Pl inform me if any procedure is ther to do so.Also pl let me know at Guwahati whom i should contact.
Thanks.
Suresh.
I am Suresh Kumar Bagaria, staying at Guwahati, Assam.My ICICI credit card no is [protected].
I have used my card for some internet site and everything was ok, but after 4(four)month the site for which i used my card has collected money by using my card without my knowledge.I noticed this when i received my statement from ICICI.Thus i want to change my card no and pin no of my credit card to avoid such fraud.Pl inform me if any procedure is ther to do so.Also pl let me know at Guwahati whom i should contact.
Thanks.
Suresh.
respected sir,
my name rupen shah. my credit card no.[protected]. received statement date 19 may and my due date is 05 june.09.
in statement i haven't receive surcharge waver of petrol for 3 times.
super service station. dt.1/5/09. maninagar., 03/05.& 12/5. total amt.30/-. pl.waver given to me.
other wise i m not going to pay amount. reply me check my statement.
why 3 waver of service charge not given to me ?
waver confirmation send to me as earliest so, i can drop cheque before due date.
my mobile no,[protected]
rupen shah
my name rupen shah. my credit card no.[protected]. received statement date 19 may and my due date is 05 june.09.
in statement i haven't receive surcharge waver of petrol for 3 times.
super service station. dt.1/5/09. maninagar., 03/05.& 12/5. total amt.30/-. pl.waver given to me.
other wise i m not going to pay amount. reply me check my statement.
why 3 waver of service charge not given to me ?
waver confirmation send to me as earliest so, i can drop cheque before due date.
my mobile no,[protected]
rupen shah
respected sir,
my name rupen shah. my credit card no.[protected]. received statement date 19 may and my due date is 05 june.09.
in statement i haven't receive surcharge waver of petrol for 3 times.
super service station. dt.1/5/09. maninagar., 03/05.& 12/5. total amt.30/-. pl.waver given to me.
other wise i m not going to pay amount. reply me check my statement.
why 3 waver of service charge not given to me ?
waver confirmation send to me as earliest so, i can drop cheque before due date.
my mobile no,[protected]
[protected]@yahoo.com
rupen shah
my name rupen shah. my credit card no.[protected]. received statement date 19 may and my due date is 05 june.09.
in statement i haven't receive surcharge waver of petrol for 3 times.
super service station. dt.1/5/09. maninagar., 03/05.& 12/5. total amt.30/-. pl.waver given to me.
other wise i m not going to pay amount. reply me check my statement.
why 3 waver of service charge not given to me ?
waver confirmation send to me as earliest so, i can drop cheque before due date.
my mobile no,[protected]
[protected]@yahoo.com
rupen shah
respected sir,
my name rupen shah. my credit card no.[protected]. received statement date 19 may and my due date is 05 june.09.
in statement i haven't receive surcharge waver of petrol for 3 times.
super service station. dt.1/5/09. maninagar., 03/05.& 12/5. total amt.30/-. pl.waver given to me.
other wise i m not going to pay amount. reply me check my statement.
why 3 waver of service charge not given to me ? RS.30/- WAVE
waver confirmation send to me as earliest so, i can drop cheque before due date.
TILL DATE NO REPLY FROM YOUR SIDE. SEND ME CONFIRMATION OF WAVER RS.30/- SERVICE CHARGE WHICH IS NOT APPLICABLE.
my mobile no,[protected]
[protected]@yahoo.com
rupen shah
my name rupen shah. my credit card no.[protected]. received statement date 19 may and my due date is 05 june.09.
in statement i haven't receive surcharge waver of petrol for 3 times.
super service station. dt.1/5/09. maninagar., 03/05.& 12/5. total amt.30/-. pl.waver given to me.
other wise i m not going to pay amount. reply me check my statement.
why 3 waver of service charge not given to me ? RS.30/- WAVE
waver confirmation send to me as earliest so, i can drop cheque before due date.
TILL DATE NO REPLY FROM YOUR SIDE. SEND ME CONFIRMATION OF WAVER RS.30/- SERVICE CHARGE WHICH IS NOT APPLICABLE.
my mobile no,[protected]
[protected]@yahoo.com
rupen shah
Credit card No.[protected] Cust ID:944346
Though i have never applied / requested to issue credit card, you have issued the same to me but it is never used since its issuance. Since last almost a year you have recovered the amount of Rs.1320/- PM from my SB A/c No.[protected] under auto debit payment towards premium of ICICI Lombard Health Insurance which neither i proposed nor applied for. In the connection i had a communication with the customer support and service quality at length and requested them to arrange to refund the amount to my SB A/c which is recovered without any consent. Ultimately they have agreed to refund the same but through credit card only. As i have requested them to refund the same to my SB A/c directly, they showed that unablility and advice to contact credit card department.
You are therefore requested to look into the matter and arrange to refund the entire amount of premium to my SB A/c - you have recovered for the year 2008-09 through auto debit facility without my consent.
Your quick action in the matter will be highly appreciated.
Regards
Yogesh Mehta
Though i have never applied / requested to issue credit card, you have issued the same to me but it is never used since its issuance. Since last almost a year you have recovered the amount of Rs.1320/- PM from my SB A/c No.[protected] under auto debit payment towards premium of ICICI Lombard Health Insurance which neither i proposed nor applied for. In the connection i had a communication with the customer support and service quality at length and requested them to arrange to refund the amount to my SB A/c which is recovered without any consent. Ultimately they have agreed to refund the same but through credit card only. As i have requested them to refund the same to my SB A/c directly, they showed that unablility and advice to contact credit card department.
You are therefore requested to look into the matter and arrange to refund the entire amount of premium to my SB A/c - you have recovered for the year 2008-09 through auto debit facility without my consent.
Your quick action in the matter will be highly appreciated.
Regards
Yogesh Mehta
This is with regard to my card no [protected]. I am sorry to tell you that your collection agents are totally behaving like animals. When I was not reachable over my phone they have called my parents and have spoke to them very rudely and have harassed senior citizens. I do not stay with my parents I stay separately which has been intimated to ICICI bank long time back but even then they call up the old number.
The person who has harassed my parents is Jyothi and her no is [protected] . She has also spoken very badly with a bad language & she also threatened me that she will call my parents again to harass them if I don’t make my payments. She also talks like an uneducated female which is a very bad reputation for ICICI bank. I would also like to inform that I had told her that I will close all my dues in one shot, but after some days but in the mean time I had a problem with my mobile due to which she could not reach me, due to which she call my parents and has created such issue though I do not stay with them. I & my parents want to give a police complaint on this for harassing senior people but I want to first inform ICICI as I have a long term relation with them.
Please take this issue very seriously.
Regards,
Pradeep Srinivasan.
The person who has harassed my parents is Jyothi and her no is [protected] . She has also spoken very badly with a bad language & she also threatened me that she will call my parents again to harass them if I don’t make my payments. She also talks like an uneducated female which is a very bad reputation for ICICI bank. I would also like to inform that I had told her that I will close all my dues in one shot, but after some days but in the mean time I had a problem with my mobile due to which she could not reach me, due to which she call my parents and has created such issue though I do not stay with them. I & my parents want to give a police complaint on this for harassing senior people but I want to first inform ICICI as I have a long term relation with them.
Please take this issue very seriously.
Regards,
Pradeep Srinivasan.
I hold rebooked PL a/c LPDEL [protected] with tenure June 2006 to May 2009. I am being mentally and financially tortured since May 2006 with illegal demands through leagl notices of EMI varying from RS 2001/- to RS 4679/- since then.My demand of NOC has been suppressed with demand of ECS not paid for Month of March 2009. In fact this ECS was returned unpaid after information to bank on 5th February 2009 to adjust 2 ECS presented by bank in October 2008, whihc is illegal. Bank has failed to provide copy of the agrrement signed. It is on compalint to Ms. Kochhar, CEO ICICI bank I was informed of NOn Payment of ECS for the month of September 2006, bank has failed to provide any proof of bounce or non payment reason. Bank official Mr. Chadha deputed for inquiry has his own tale to tell to the taste of bank. He committed that bank is at fault in handling the case. Bank is not ready to part any informaion rather than has listed the name in CIBIL kindly advice and help
-credit card no.[protected] / add on card no. [protected]
-statement dt. 30th june -amount to pay Rs. 6342.09 .
-Payment made vide cheque no. 335346 dt. 8 june for Rs. 6172.19 and another cheque no. 296321 dt. 09.06.2009 for Rs. 170.00 on HDFC Bank
-statement dt. 30th july recd. for Rs.7282.19 inclusiv unpaid amount of Rs. 6342.09 + Rs. 940.10 for late payment and intt. charges .
-complaint given on phone to customer care in 1st week of August for the charges and request foe waiving late fee andintt. charges as there is some problem in handling the payment cheques as above and to waive off the chatges .
-As advised cheque fo Rs. 6342.00 was collected from my residence .
-shockingly received Aug.29th statament was received with balance payment enhanced to Rs. 1628.01 despite complaint and action of giving due amount payment cheque from home .
=Request for taking action for waiving of all late fee and intt. charges .
-Ihave a record of timely payment except for conditions of non receip of statements .
Thanks for corrective action as requested,
Kiran Kohli
Raj kumar Kohli -- Add on card holder
-statement dt. 30th june -amount to pay Rs. 6342.09 .
-Payment made vide cheque no. 335346 dt. 8 june for Rs. 6172.19 and another cheque no. 296321 dt. 09.06.2009 for Rs. 170.00 on HDFC Bank
-statement dt. 30th july recd. for Rs.7282.19 inclusiv unpaid amount of Rs. 6342.09 + Rs. 940.10 for late payment and intt. charges .
-complaint given on phone to customer care in 1st week of August for the charges and request foe waiving late fee andintt. charges as there is some problem in handling the payment cheques as above and to waive off the chatges .
-As advised cheque fo Rs. 6342.00 was collected from my residence .
-shockingly received Aug.29th statament was received with balance payment enhanced to Rs. 1628.01 despite complaint and action of giving due amount payment cheque from home .
=Request for taking action for waiving of all late fee and intt. charges .
-Ihave a record of timely payment except for conditions of non receip of statements .
Thanks for corrective action as requested,
Kiran Kohli
Raj kumar Kohli -- Add on card holder
On Thu, 10 Sep 2009 21:21:39 +0530 wrote
>
>
>
Dear Sir/Madam,
>
>
I am Ranjit S Kumar having your credit card No [protected] and [protected], I have purchase one
>
T Shirt on Icici credit card no [protected] from Pune central on 24/07/09 the price was Rs. 419/- nor ur bill was receieved nor any statement came from ur side till date, I recd ur statement on 10th Sept 09, after paying the amount thru the chq no 733379 Icici bank chinchwad br.on 20th Aug 09 it was deposited,
>
>
I have one query what is the credit limit for the payment for purchases i suppose its 50 days given by all the banks, i[censored]r credit limit is less than this im sorry, i dont need ur ur card and hence forht no transaction would be made, nor the credit statement o[censored]rs is send on time, but the interst statemnent is send very particularly and on time with out fail,
>
I think the interest what u have charge is double as i have paid it on time, i think i should send u the card cutting it in 2 pieces,
>
Kindly revised the total interest which is unreasonable.
>
Kindly reply.
>
>
Ranjit S Kumar
>
[protected]
>
>
>
Dear Sir/Madam,
>
>
I am Ranjit S Kumar having your credit card No [protected] and [protected], I have purchase one
>
T Shirt on Icici credit card no [protected] from Pune central on 24/07/09 the price was Rs. 419/- nor ur bill was receieved nor any statement came from ur side till date, I recd ur statement on 10th Sept 09, after paying the amount thru the chq no 733379 Icici bank chinchwad br.on 20th Aug 09 it was deposited,
>
>
I have one query what is the credit limit for the payment for purchases i suppose its 50 days given by all the banks, i[censored]r credit limit is less than this im sorry, i dont need ur ur card and hence forht no transaction would be made, nor the credit statement o[censored]rs is send on time, but the interst statemnent is send very particularly and on time with out fail,
>
I think the interest what u have charge is double as i have paid it on time, i think i should send u the card cutting it in 2 pieces,
>
Kindly revised the total interest which is unreasonable.
>
Kindly reply.
>
>
Ranjit S Kumar
>
[protected]
i am haveing icici bank credit card since 2006 and i was paying all my bills on time. but because of financial problem i could not pay my 2 mths bills.
now i am getting threat from recovery agents.
i will clear all my debt, but i need some more time to clear it.
could u help me out ???
now i am getting threat from recovery agents.
i will clear all my debt, but i need some more time to clear it.
could u help me out ???
this bank is the worst bank to deal with i will reccomed never deal with this bank, if you do so buy a bottle of posion or buy a rope to hang yourself
Hi,
I am Anjali working for Apollo Hospitals, Kolkata. Please take this to notice and make sure to tel Abir Das (Branch Manger) of V K Road ICICI, Kolkata, came to our hospitals for some test. His report shows as HIV +ve. He can take his treatment and can reduce his disease. Please don't let any one to know this. Ask him to take proper treatment. Its my kind request. Please ask him to undergo tests once again and take proper treatment. His mobile number is [protected].
Regards
Anjali
Head Nurse
Apollo Hospitals
Bipass Road
I am Anjali working for Apollo Hospitals, Kolkata. Please take this to notice and make sure to tel Abir Das (Branch Manger) of V K Road ICICI, Kolkata, came to our hospitals for some test. His report shows as HIV +ve. He can take his treatment and can reduce his disease. Please don't let any one to know this. Ask him to take proper treatment. Its my kind request. Please ask him to undergo tests once again and take proper treatment. His mobile number is [protected].
Regards
Anjali
Head Nurse
Apollo Hospitals
Bipass Road
Hi,
I am Anjali working for Apollo Hospitals, Kolkata. Please take this to notice and make sure to tel Abir Das (Branch Manger) of V K Road ICICI, Kolkata, came to our hospitals for some test. His report shows as HIV +ve. He can take his treatment and can reduce his disease. Please don't let any one to know this. Ask him to take proper treatment. Its my kind request. Please ask him to undergo tests once again and take proper treatment. His mobile number is [protected].
Regards
Anjali
Head Nurse
Apollo Hospitals
Bipass Road
I am Anjali working for Apollo Hospitals, Kolkata. Please take this to notice and make sure to tel Abir Das (Branch Manger) of V K Road ICICI, Kolkata, came to our hospitals for some test. His report shows as HIV +ve. He can take his treatment and can reduce his disease. Please don't let any one to know this. Ask him to take proper treatment. Its my kind request. Please ask him to undergo tests once again and take proper treatment. His mobile number is [protected].
Regards
Anjali
Head Nurse
Apollo Hospitals
Bipass Road
I opened saving account under No.[protected]before one month in ICICI Bank branch Residency road jammu, but to my chagrin the said account has not been activated till date in-spite of repeated requests to the Bank authorities.It shows carelessness and very worst service of ICICI bank in Jammu.I am with no option left to got cancelled my account and advice the bank authorities not to make fool poor people if they want to save image of the bank. Further I request to the public of jammu not to open any account in this bank as there is no proper service in this bank.
From :-
Bashir Ahmad Shah
Sujwan Road Zubair abad Jammu. Dated:[protected]
From :-
Bashir Ahmad Shah
Sujwan Road Zubair abad Jammu. Dated:[protected]
Fw: RE:'ICICICARE=[protected]' level2complaint/ Credit Card
----- Message from "ICICI Bank Customer Care" <customer.[protected]@icicibank.com> on Unknown -----
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: RE:'ICICICARE=[protected]' level2complaint/ Credit Card
Dear Mr. Adarsh,
We inform you that we are looking into your concerns and realize that we need a few more days than anticipated for providing the resolution to your concerns.Please accept our sincere apologies for the delay.
We will keep you updated with the status by May 11, 2010.
Seeking your co-operation to serve you better.
Sincerely,
Dipti Pathak
Office Of Head Customer Service
ICICI Bank Limited
Waiting for a reply
----- Message from "ICICI Bank Customer Care" <customer.[protected]@icicibank.com> on Unknown -----
To: "[protected]@rediffmail.com" <[protected]@rediffmail.com>
Subject: RE:'ICICICARE=[protected]' level2complaint/ Credit Card
Dear Mr. Adarsh,
We inform you that we are looking into your concerns and realize that we need a few more days than anticipated for providing the resolution to your concerns.Please accept our sincere apologies for the delay.
We will keep you updated with the status by May 11, 2010.
Seeking your co-operation to serve you better.
Sincerely,
Dipti Pathak
Office Of Head Customer Service
ICICI Bank Limited
Waiting for a reply
Non issual of Form-16 from ICICI on F.D.
Dear Sir,
I have saving account with ICICI, Noida .
A/C No[protected]
I opened an F.D of Rs.12 Lakhs with with following details:-
Opened in Branch-ICICI hfc, Tilaram Chowk, Dehradun
F.D Account Holder-PANKAJ KUMAR
Starting Date-01/06/09
Maturity Date-01/09/10
Folio-333HF0131663 cumulative
Form-DEF0611741
FD.receipt-333H0116339 C15
Address to post Form 16 (TDS)for I.T-168, Vasant Vihar Phase-II, Dehrradun.
I made repeated request for, issual of Form 16(for last 1 month), so that I can submit to
my C.A for IT return purpose, but there was no action of issuing Form 16. If I am not able to submit my
I.T returns by due date i.e.31st July, then whole responsibility will lie with bank.
Pankaj Kumar
+91 [protected]
Dear Sir,
I have saving account with ICICI, Noida .
A/C No[protected]
I opened an F.D of Rs.12 Lakhs with with following details:-
Opened in Branch-ICICI hfc, Tilaram Chowk, Dehradun
F.D Account Holder-PANKAJ KUMAR
Starting Date-01/06/09
Maturity Date-01/09/10
Folio-333HF0131663 cumulative
Form-DEF0611741
FD.receipt-333H0116339 C15
Address to post Form 16 (TDS)for I.T-168, Vasant Vihar Phase-II, Dehrradun.
I made repeated request for, issual of Form 16(for last 1 month), so that I can submit to
my C.A for IT return purpose, but there was no action of issuing Form 16. If I am not able to submit my
I.T returns by due date i.e.31st July, then whole responsibility will lie with bank.
Pankaj Kumar
+91 [protected]
Hi Sir,
This is to inform you that i am getting continuous message from ICICI for the account ending 2007 on the name of Vinoth kumar. but this card doesnt belongs to me. I am getting disturbed frequently by your helpdesk team.this is comming to my mobile no [protected]. i request pl avoid this kind of sms which is not belongs to my account. this is comming for last 7 years. it will be a great support.
thanks
prd
[protected]
This is to inform you that i am getting continuous message from ICICI for the account ending 2007 on the name of Vinoth kumar. but this card doesnt belongs to me. I am getting disturbed frequently by your helpdesk team.this is comming to my mobile no [protected]. i request pl avoid this kind of sms which is not belongs to my account. this is comming for last 7 years. it will be a great support.
thanks
prd
[protected]
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