Icici Direct — poor service of icici direct

 
64 Reviews
India
 ROCKY5IITR
i dont think merely discussing on the forum or sending email to icici customer care would solve the problem,every customer whenever face should register their complain with banking ombudsman in india core dot nic dot in is the site u can search on google by typing banking ombudsman in india. and take a legal course to solve this issue anyone reading this message is requested to spread this msg as much as possible as there are laws for everything and registering complain online is hassle free too .

Complaint Status


[Oct 03, 2014] ICICI Bank customer support has been notified about the posted complaint.
Complaint comments  63 Comments     Updated: Share0Tweet0

Comments

ICICI DIRECT — Poor Customer Service

I wanted to open a online trading account. Since i have had a pretty good experience with ICICI Bank for almost 3 years, i chose ICICI Direct for opening the online account.

However, it has been several weeks since I first registered with ICICI Direct. My account is still not opened. Despite repeated reminders, I have been unable to get through them.

Lastly, i get a call from some courier company that my documents from ICICI Direct are going to be returned unless i go to their office to collect them.

icicidirect.com — FAILURE IN SERVICE

DEAR SIR/MADAM
IT SEEMS THAT ICICI MANAGEMENT ARE JOKING WITH ME. LONG AGO IN SEPTEMBER 2007 THEIR REP CAME SAT FOR ONE HOUR, GOT THE FORMS SIGNED BY BOTH O[censored]S, COLLECTED ALL THE DOCUMENTS REQUIRED, COLLECTED OUR CHEQUE & WENT.
NEXT MONTH AGAIN THEIR REP CAME TO OUR HOUSE, GOT A FRESH LOT OF FORMS. HE AGAIN GOT THE ENTIRE FORMS FILLED UP BY BOTH O[censored]S & TOOK OUR SIGNATURE AGAIN ON ALL THE FORMS AT SEVERAL PLACES, COLLECTED SEVEN OR SIX DOCUMENTS SAYING SOME WERE LOST.
NOW AGAIN YOU HAVE SENT A LONG LETTER SAYING THAT THEY HAVE NOT RECEIVED ALL THE DOCUMENTS!!!!...HOW COME.
I ASK YOU TO IMMIDIATELY CONDUCT AN ENQUIRY ABOUT THIS WHOLE MATTER & YOU WILL FING SHOCKING REVELATIONS AS TO WHAT IS HAPPENING AT KOLKATA ICICIDIRECT.COM REGIONAL OFFICE.
DUE TO THEIR LOCAL OFFICE CALLOUSNESS & LETHARGY I HAVE NOT BEEN ABLE TO GO ON LINE FOR TRADING FOR OVER 4 MONTHS!! SHOCKING ISNT IT??. THEN IMAGINE HOW MUCH MONEY I HAVE LOST???
WHY DID YOU COLLECT MY CHEQUE & FORM IN SEPTEMBER & HOW DID YOU LOOSE IT?? WHY DID YOU OFFICE TAKE FOUR MONTHS TO REVERT BACK TO ME IN WRITING WHEN I WAS AVAILABLE ALL THE TIME. NUMEROUS FRANTIC CALLS TO YOUR REPRESENTATIVES HAVE YIELDED NO RESULT.
PLEASE REVERT BACK TO ME ON WHAT ACTION YOUR COMPANY PROPOSES TO TAKE TO ENSURE FOR THIS SERIOUS LAPSE ON YOUR PART.
BELIEVE ME, THIS WAY YOU ARE LOOSING YOUR CREDIBILITY IN THE MARKET, SLOWLY.
I AM IN FULL TENSION & DEPRESSION FOR NO FAULT OF MINE. PLEASE SAVE ME FROM THIS AGONY.



Deepak Baahl mhcima
ISO Consultant(BSI)
Secy- West Bengal Tourism Council.
5/2 Comisariat Road, Hastings,
Kolkata-700022
Mob:[protected]


FOLLOWING IS THE FIRST CORRESPONDENCE THAT I HAVE RECD FROM ICICIDIRECT.COM AFTER 4 MONTHS OF REPEATED REMINDERS...

> From: [protected]@icicidirect.com
> To: [protected]@hotmail.com
> CC:
> Subject: Your ICICIDirect Account opening form has been returned to ICICI Center.
> Date: Mon, 24 Dec 2007 07:04:12 +0600
>
> Dear Anjna Bahl,
>
> Thank you for showing interest in our services.
>
> We have received your E-Invest Account opening request (FORM NO: [protected] ). We are however unable to process the same due to the below mentioned reason(s)
>
> 1. Applicant''''s Details Related To Residence Proof Is Uncleared
> 2. Applicants Address Details Require On Form
> 3. Applicants Details Required On Customer Confirmation
> 4. 2nd Joint Holder''''''''s Self Attestation Require On Proofs
> 5. Co-holder B''s Signature Not Across Photograph
> 6. Pan No Required On Form
> 7. Insufficient Details On Pan Form (49a)
> 8. Countersign Required For Cancellation Or Overwriting
> 9. Counter Sign Reqd For Overwriting In Co-hodr 49a
> 10. Counter Sign Reqd For Overwriting In Co-hodr 49b
> 11. Address For Communication Required
> 12. Applicants Address Details Require On Form
> 13. Counter Sign Reqd For Overwriting In Co-hodr 49a
> 14. Counter Sign Reqd For Overwriting In Co-hodr 49b
> 15. Address For Communication Required
> 16. Applicants Address Details Require On Form
> 17. Pan No Required On Form
> 18. Applicant''''s Details Related To Residence Proof Is Uncleared
> 19. 1st Joint Holder''''''''s Signature Does Not Match Between Proofs And Declaration Page
> 20. Co Holdera''s, Validity Of Id Proofs Has Expired
>
>
> The Account Opening form has been sent to ICICI Center KOLKATTA - REGION. Our Customer Service Executive will get in touch with you shortly for rectification of the above reasons.
>
>
> We would process the application on priority, once the requirements are met.
>
>
> Assuring you of Best Services
>
>
>
> Customer Services
> ICICIdirect.com
Dear Sir,

Here I want to inform you, i opened my nri account in ICICI Bank at Maninagar, Ahmedabad, Gujarat, india branch before 4 month from Al-rajhi bank, jubail, saudi arab. After one month of open the Account i got the ATM card and cheque book, but still after 4 month i didn’t get the ATM card Pin code and Internet banking id and password. I asked many time to the your representative at here in Al-rajhi bank, jubail, saudi arabia. But he didn’t give me positive responce. And since last 2 month nobody here in the bank from ICICI. I asked to the Al-rajhi bank person then he told me ICICI bank get him back to riyadh office. So please i request to you give me positive reply or advise me how can i get my ATM code no. and Internet banking ID and password.

Thanks,

Yours faithfully
Samirahmed
They have really got a pathetic service. I have also gone through the same problem. Please let me know if anyone has the ICICI Direct Ombudsman number.
Regarding - ATM CARD expried.

My ATM Card expried three months ago but new card not issue from your end . So I am suffering in cash tranjection . Please do not egnor my request and kind attention to this Subjuct .

icicidirect — poor customer services

dear customer services manager , icicidirect,

you have poor services. when a person complaint's against you on the customer services number, you must arrange to manage it accordingly. just placing it to hold tune, and saying that we shall call you back does not serve any purpose.

there are other compnys too in the market, like reliance money, share khan, india bulls, kotak securities etc. most of the traders will leave you and go to the new entrants. am elaredy hearing exceptional news about a few. and most of all pls stop distributing the mobile numbers of the people who trade with you to third party. so many calls keep bothering about loans, personal finance, and auto loans.
dear sir,

i have submit complete(without any query) vide application /form no. [protected] and my saving account is open on 16.04.08 but since 16.04.08 no update is find for demat account procedure and it shows message that the next update is in 1 days since i daily check update in two or three times so it is very very bad experiance from icici bank compare to other bank.

so please do needful at your end

regards,
vishal patel
Dear sir, June 11, 2008

I, K Srinivasa Rao submitted application to your executive at Hyderabad on 30th April 2008 for opening a DeMat A/c in your reputed bank. Nearly one and half month elapsed, I could not get the account details.
I, therefore, requesting you to do the needful and requesting you respond immediately and if you find any mistake on my application please come and take clarifications.
K.Srinivasa Rao
Cell No.[protected]

ICICI Direct.com — Service Failures

I have applied for ICICI Dmat account. Past 5months and I am yet to receive the service. Almost every weekend I visit the icici center only to get false promises by their employees.

The hights: They kept my form with them for four months and my cheque validity expired and I have to re-sign my cheque with the current date.

Basically I found that the Empliyees's are not educated to know the proceedings and are themselves confused. Even I found that the Center Manager "Narayana Rao" was highly confused with the proceedings. They even don't know where to take the customer's signature in the d-mat account opening form.

This is a disgusting and most impudent customer services I have ever experienced in the corporate world. ICICI can't even open an account of a customer whose all the documents are correct.

icicidirect.com — SERVER OVERLOADED

I AM AN ONLINE EQUITY INVESTOR OF ICICIDIRECT.COM
SOMETIMES THEIR WEBSITE DO NOT FUNCTION PROPERLY
GIVE MESSAGE SERVER EXCEEDS CAPACITY.
I DO NOT TRADE AND INCURRS HUGE LOSS
I WANT TO KNOW WHY I SHOULD BEAR THE LOSS FOR THEIR FAULTS

ICICI direct — reg.removal of mobile number

I am not a ICICI demat account holder but my mobile no.[protected] was wrongly feeded in ICICI demat account no.50396685.please remove my mobile number.it would be your appreciation to kindly remove it as soon as possible
thanking you
Poor Icici direct online trading server. Its always down, or the traffic exceeds during peak hours, accounting to loss of money for a costumer like me. Wny da hell, they r not upgrading da server or
other majors to taken to minimize the problem, dont understand.

Really frustrating //// and m switching some other demat ...


-Thanks

ICICI direct — poor service at icici demat account

poor service form icici direct i applied a dmat accont but the icici people will not give any wright stetus to me

ICICI DIRECT — Trading Interface is Down

The Trading Interface is Down when the market are in heavy momentum [either ways] why can't icici invest and upgrade its infrastructure. I couldnt log on the whole day today and i am stuck in some shares. someone drag the company to court.
Every day your site is having technical problems and due to which i am suffering & when i am asking for complaint No for site Technical problems, for delays in the status, site down, no current updates, site not avalable, on customer care no :[protected] giving unsatisfactory answers and not taking the complaints, just now also i have talk to Madam (Cima), yesterday also i talk to incharge of call Center he was also not given the complaint no and replied very aroguntly and rubishly, many times i am sending the E-mails on the same id, from this also i am not got any reply till date. Few hours back also i have send the e-mail with all snap shots also given copy to : sebi, finance ministery and many more. Now i was surprise, when at 6:59 pm i have checked the status of my order, from more than 1 year i am trading in Margin Plus but never i have seen the order get executed before 3:00 pm(but today now it is showing executed before 3:00pm at i.e. at 14:46pm), in status when i was checking it was not executed upto 5:00pm.I am dam shure that this order you have manupulated and it is not system generated. If every time & every day your server is having problem then why proper maintainance is not done ? & due to your poor maintanance why every day i should be suffering ? and i should bear the losses ? who is resposible for all these ??? I want in written from your side that when your server, site & Tecnical Problems will get solved and after that still this happens frequently, you should bear all my losses which I may i get in furture also. For Tecnical problems i should get complaint Nos for every complaints, when i am complaing on customer no[protected] If you feels that your Bank and Technical Team is uncapable in sloving the problems which is comming every day, then you suggest me in written to close the online Demat account of ICICI Direct.com WATING FOR YOUR REPLY WHICH
Every day your site is having technical problems and due to which i am suffering & when i am asking for complaint No for site Technical problems, for delays in the status, site down, no current updates, site not avalable, on customer care no :[protected] giving unsatisfactory answers and not taking the complaints, just now also i have talk to Madam (Cima), yesterday also i talk to incharge of call Center he was also not given the complaint no and replied very aroguntly and rubishly, many times i am sending the E-mails on the same id, from this also i am not got any reply till date. Few hours back also i have send the e-mail with all snap shots also given copy to : sebi, finance ministery and many more. Now i was surprise, when at 6:59 pm i have checked the status of my order, from more than 1 year i am trading in Margin Plus but never i have seen the order get executed before 3:00 pm(but today now it is showing executed before 3:00pm at i.e. at 14:46pm), in status when i was checking it was not executed upto 5:00pm.I am dam shure that this order you have manupulated and it is not system generated. If every time & every day your server is having problem then why proper maintainance is not done ? & due to your poor maintanance why every day i should be suffering ? and i should bear the losses ? who is resposible for all these ??? I want in written from your side that when your server, site & Tecnical Problems will get solved and after that still this happens frequently, you should bear all my losses which I may i get in furture also. For Tecnical problems i should get complaint Nos for every complaints, when i am complaing on customer no[protected] If you feels that your Bank and Technical Team is uncapable in sloving the problems which is comming every day, then you suggest me in written to close the online Demat account of ICICI Direct.com WATING FOR YOUR REPLY WHICH

icicidirect.com — Icici trading site down

The Trading Interface is Down when the market are in heavy momentum [either ways] why can't icici invest and upgrade its infrastructure. I couldnt log on the whole day today and i am stuck in some shares. someone drag the company to court.
yes exactly correct
Reg. Trading account locked due wrong password

If my trading account locked due to wrong password entering. for re issue new password we fill up form.
New password by you send by corrier at mentioned home address. my suggestion is that why you can not send at registred e-mail address or registred cell phone no. so this process will not take time.
icicidirect services is good.

With Regards
Arvind Garg
poor service from icici prudential
by
sreeram

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    Customer satisfaction rating
    43%
    Complaints
    15465
    Pending
    4222
    Resolved
    5519
    phone
    +91 22 2653 1414
    location
    ICICI Bank Towers, Bandra-Kurla Complex, Mumbai, Maharashtra, India - 400051
    Icici Direct - poor service of icici direct