Icici Lombard — insurance related fraud

i got this insurance renewed in the month of October 2008 cover note of insurance is PH7596632 of amount Rs 9451 for which i had given a cheque of OBC a/c cheque number is 472191 which was dated 24/10/08, this policy was done through harpreet ford i didn't received my cover note neither the policy paper after making so many calls i got the cover note but i didn't get my policy paper till date.i made a call to customer care of ICICI Lombard 15 days ago and the executive assured me of getting the policy within 7 days but what i was received was shocking as i got the latter of cancellation of my policy was created a scene at my home as my father is suffering from low BP i want proper compensation for this and my policy paper