[Resolved]  Icici Lombard — Motor Car Insurance Policy

I have taken a car insurance policy from ICICI Lombard on 25 Nov 2008. This policy was issued only after the verification of vehicle and all other documents viz. RC, previous insurance etc. by the surveyor of ICICI Lombard. They had issued the policy in my name even after they checked the RC which was on my sister's name. They did not tell me about any discrepancy on that policy. Now my car met with an accident and I have made a claim for the insurance. But, ICICI Lombard rejected my claim because of two different names in vehicle's RC and policy insured name. However, all other vehicle details and address are same. In fact, this was a mistake done by ICICI Lombard only as they should not have issued the policy in another person's name even after verifying the RC and other documents, and also they have taken the premium amount for the same policy. Now, when customer needs the claim, they are rejecting to process the same and hiding their mistake of issuing a wrong policy. Due to this, I wanted to cancel the policy and now they are saying that they will deduct some money from my premium as the said policy is with me since 25 Nov 2008. No matter whether it is Valid or Invalid or useless for the customer.

Kindly help me to resolve this issue.