[Resolved]  Icici Lombard — Refusal of Proper Repair

Address:

Gurgaon, Haryana

I purchased new Car I10 alongwith Motor Insurance from ICICI Lombard, as per detailed given
below :

Model : I 10
Date of Purchase : 21/11/10
Vehicle No. : HR 26 BG 1261
Cover Note No. : PL 9068590
Claim ID No. : MOT 02020337 dtd. 4/5/11

1. Car Accident Situation

Car was hitted in the evening of 2/05/11 from the left side. Front Bumper (left side), Left Head Light, Bonet from left side and left side mirror has been effected.

Post Accident Repair

After getting the car repaired from Hyunduai workshop (Orion Automobiles - Gurgaon) left side mirror was not repaired / replaced. On enquiring from workshop and thereafter from your surveyor Mr. Anshu and also Mr. Siddharth I have been told that side mirror is not having the acciddent impact.

It is very straing to know that whole left side accessories (Bonet, Head light, Bumper) is affected badly and mirror is not effected. Moreover, in the first look nobody can deny the facts that if all the accessories is hitted from left side then how can left side mirror can be left.

Insurance people are saying that it is a duty of Workshop Advisor to guide the facts. Whereas advisor is saying it is a surveyor’s job. Between both the agencies customer is being treated as a FOOTBALL.

2. Shockers of Diggy (Back Door)

Shockers choked due to manufacturing defect and it has been reported on the same day on which the vehicle was handed over for accidental repair. After one month we are being giving only assurance despite of many visits to workshop for change of shockers.

REQUEST

You are requested to please issue the instructions, duly intimated to me, to the Hyundai workshop (Orion Automobiles – Gurgaon ) either to repair or replace the left side mirror at the earliest.

Thanx& Regards,


Naveen Chawla
[protected]