[Resolved]  Icici Lombard — HARRASSMENT

Address:

Vadodara, Gujarat

CAR REGISTRATION NO. GJ 6 DQ 1807 VXI D'SIRE

I would like to draw your kind attention towards the harrassment done to the customer by M/S ICICI Lombard, in which my claim was not passed for the damage of engine on the grounds "CONSECUTIVE LOSS". The engine was damaged due to accident which occurred as a result of running down of the vehicle in a farmer's land after breaking RCC Poles and Steel wire fencing. The RCC poles had damaged the engine, and the car had come down almost three feet below road level, from where there was no scope to take it out except by toeing. Inspite of several statements the surveyor was not satisfied and the service provider demanded a bill of Rs. 27, 000/- (approx.). On my denial for the said payment M/S Kiran Motors approached M/S ICICI Lombard, and the later had aggreed to pay 50% of the charges which should have been around Rs. 14, 000/-, but sorry to say that the discount I actually recieved and the liability borne by M/S ICICI Lombard, is Rs. 7, 000/- & Rs. 20, 000/- respectively.


I agree to pay the charges for consumable items, but it is difficult to understand what was the liability borne by M/S ICICI Lombard. Customers purchase / renew their policies through M/S Kiran Motors and hence the Good Will of M/S Kiran Motors and ultimately Maruti is damaged.


I urge upon you to look in to the matter on TOP PRIORITY and settle the issue failing which we shall be force take recourse to your Higher Authority.

VARSHA JOSHI
BARODA
GUJARAT