[Resolved]  ICICI Lombard Health Care — deduction of amount against medicines provided by the hospital

Address:

Maharashtra

Sir,
I am holder of ICICI Lombard Health Care Policy. No. 4034i/HIR/05040348/00/000. I am holding this policy for more than 3 years, and the coverage is 3 Lahs with a premium of 16,000/- Rs. recently, I was hospitalized and the bill of Rs. 7900/-was submitted to their Hyderabad Office. Fore two months time, they where holding the bill and asking me to submit some proof of DOB and hospital observation reports etc. though my claim was complete with all required documents in original. Later they deducted some amount from the claim amount and sent me a cheque. reason for deduction they are indicating cost of IV fluids and injections. On the observation report, the prescription of the doctor for IV Fluid and injection is already recommended and pharmacy bill attached. Second deduction as there was no blood sugar report. On the prescription, doctor didn't ask for blood sugar test. When the doctor didn't ask for a test, why should I go for it and submit a report to the mediclaim? Such silly things are written on my payment voucher. This company's staff don't have enough knowledge in medical field and they are ignorant of the procedures. This information is for peoples not to fall under their trap. Promises are never fulfilled.