[Resolved] ICICI Lombard Health Insurance — Policy docket not yet received | |
I have two health policies with ICICI bank, namely - 1) In a joint name (myself and husband) which has been paid for on December 19, 2008. Policy no: 2) In the name of my mother (Mrs. Achla Butalia) paid for in December 2008. However, I have not received the policy documents in original or cashless cards inspite of several calls and reminders to ICICI Lombard. The manager concerned whom i contacted was Amit Malviya who sent me the copy of the policy on assistance since the same needed to be submitted for filling returns. However, the cashless cards or the original documents have not yet been received at my end since past 3 months. The policy no on the scanned copies sent is as follows :- (A) Insured: Achla Butalia -4034/CHC/04301462/00/000 (B) Insured: Reema Butalia- 4034/CHI/04304580/00/000. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 2 Comments | |
Comments
I strongly agree with you.
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ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
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Then the policy I recd had a mistake of C-C (cubic capacity). Actual being 1697 and the policy paper showed 999. When I asked to resolve the matter online I was asked to go to the branch. However in the branch also no one was able to resolve it instantly and after 2 days they asked me to pay an extra amount (nearly double of the premium) for the c-c correction which is even more then my previous year premium (considering 50% NCB). I was surprised to hear this as this is not my problem, because the customer is not filling these (C-C) details on the website, infect the customer is selecting only the model no. I told them when this is your system generated problem why I should be charged for that. Even for the cancellation also I was asked to pay the whole service tax plus the premium on prorate basis.
I am surprised why I should pay the whole service tax for such a poor service.
Initially the company is luring the customers with low premiums and keep some open points and when a claim is made they can show the errors in the policy.