[Resolved]  ICICI Lombard Motor Cycle Insurance — no settlement of theft claim-reg

Dear Sir,

My Policy Number is 4063/FHR/0350/1602/00/0000

I have made 3 claims related to my Heart Problem followed by Angiography and Bypass Surgery to TTK Health Services who the TPA of ICICI Lombard Health Insurance.

Please note that my claim numbers are as follows
BLC-01-09-CN-L00650
BLC-01-09-CN-L00651
BLC-01-09-CN-L00652

Please note that I received a letter from TTK saying that there was some shortfall of documents in one of the claims. The documents requested in the letter were not at all originally required, but still I provided all the necessary documents hoping for some positive action from them. They received my shortfall documents on 29th Jan 2009 and told me that it takes 7 working days to process those documents. I waited till 6th Feb and then starting from 7th Feb I have been calling them every alternate day and they tell me that the documents are under process. They always say that I should get some answer in 2 days. This way I have lost another 1 month and still I am not getting any positive reply.

I hope to solve this problem by reporting this to you.

Thank you very Much. You can also call me at [protected].

Dear Sir/Madam,

I have applied for re-imbursement for my hospitalization and treatment undergone at Vijaya health center chennai from 23/12/2008 to 26/12/2008.

My claim number is BLC-IL[protected]A

My Policy number is 4034/FPS/03344529/00/000

I have submitted my documents to TTK, chennai on 13/01/09 and they had forwarded it to mumbai as my card belongs to mumbai branch. As per their request i have submitted the shortfall documents on 31st January 2009 and it has reached them on 2nd February 2009. I confirmed the same with TTK mumbai people and they told me that it will take 7 working days to process those documents. I have waited till 10th february and then starting from 10th Feb I have been calling them every alternate day and they tell me that the documents are under process. They always say that I should get some answer in 2 days. This way I have lost another 1 month and still I am not getting any positive reply.

I hope to solve this problem by reporting this to you.

Thank you very Much. You can also call me at [protected].

My medical claim during my stay abroad vide my ICICI LOMBARD INSURANCE Policy No.4030/-/2878434/00/00 could not be settled till to-day [over
10 months passed].
Customer support vide ref.No.[protected] for
clearance of claim payment request also taking
abnormal time but results are yet to knock our doors.
Now, Insurance Ombudsman advised me to knock at
the Grievances cell of ICICI Lombard as a last chance. These are the problems purchased by me
by paying money to ICICI Lombard co. in the name
of Insurance Policy. Please help me to come our of
this unfair design and send me a positive reply to my
ph.[protected].