[Resolved]  ICICI Prudential iProtect — Worst Customer service

Address:

Karnataka

Dear Sir,

I have paid premium online for buying icici prudential iprotect term insurance. It has been almost two months the company not issued the policy to me inspite of me completing all the formailities. Raising complaint to them does not work. I request you to please take action against them for putting the customer to utter frustration with their bad service.

Please find the details below:


I have applied for icici prudential iprotect term insurance plan for 50 Lakhs
on 18th August 2010.

For a long time I have not received any mail or useful call other than so
called verification calls. After so much of efforts they arranged for medical tests. To my frustration even one month after taking the medical tests they still say that medicals is pending.

I verified the application status in website and it says that the medicals are done. I wonder what database infrastructure you guys have.


Proof :

Application Tracker Result 29/09/2010 11:32 AM

Contract created, Currently waiting for Issuance

Application Details
Contract No : 14400240 Policy Status : Proposal
Receipt Number : OL00022519
Date of Application : 25/08/2010
Issued Date : Not Available

Other Details
No. Type of Issue Document Requested Date Completion Date Doctors Name Status
1 Discrepancy T-AGE PROOF NOT SUBMITTED 27/08/2010 Not available
-
PENDING
2 Discrepancy D-DECLARATION REQUIRED 27/08/2010 Not available
-
PENDING
3 Discrepancy ECS Related 27/08/2010 Not available
-
PENDING
4 Discrepancy PROOF OF INCOME 27/08/2010 Not available
-
PENDING
5 Discrepancy D-IUW Internal Requirement 06/09/2010 Not available
-
PENDING
6 Medical Urine Cotinine 27/08/2010 01/09/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
7 Medical M-ELECTRO CARDIOGRAM 27/08/2010 01/09/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
8 Medical M-HIV 1&2 BY ELISA METHOD 27/08/2010 01/09/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
9 Medical M-MEDICAL EXAMINATION REPORT 27/08/2010 01/09/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
10 Medical M-ROUTINE URINE ANALYSIS 27/08/2010 01/09/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE
11 Medical M-COMBINATION OF 12 TESTS 27/08/2010 01/09/2010 DR MANJUPRAKASH MEDIPALMS DIAGNOSTIC DONE


I registered so many complaints and seems to me that the icici guys take it as compliment and never bothered to respond.

I talked to Harshika sharma (floor supervisor) and as usual registered one more complaint and finally they responded and sent one person for collecting documents. His details are as follows:

Mr. Nagaraj. D
Manager Customer Service
Icici prudential life insurance
Bannerghatta Road Branch,

They continue torturing me saying that they have not recieved the documents even after 2 weeks of submitting the same.

Once again registered complaint with them (No :[protected]. As usual they call and say they have not received the documents.

I also tried icici grievance redressal option and submitted the information. To add oil to my frustration, it says as follows:

Grievance Redressal

Thank you for writing to ICICI Prudential.
A Reference ID has been assigned to your query and the details of the same will be sent to your email id.
We value this opportunity to assist you.
Yours Sincerely,
ICICI Prudential Life Insurance Company Limited.

(Please CLICK HERE to go back to the Home Page)

But I have never received the reference number.

I wonder how come icici prudential manage to survive with such a bad service. I am going to raise a complaint to IRDA and if needed to go to consumer forum as I see I am left with no options now.

Thanks
Kuhan