ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 23%
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878
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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74
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45

Mobile:
Mobile:
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46
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38

Customer satisfaction rating
23%
Complaints
878
Pending
243
Resolved
140
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Prudential Life Insurance related photos (63)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — experience certificate and salary slips

 Karthikeyan Rajamanickam on Nov 20, 2017
Hi,
I have been worked with icici prudential life insurance company from the period of dec'10 to may'12, my epr num is 597149, but unfortunately i lost my salary slips and experience certificate, i have sent lots of email to customer service to requesting the documents, but i dont received any response from the team, please help me to get the same asap.
Thanks and regards,
Karthikeyan. R
Cell-[protected]
Email-ftkarthik1985@gmail.com...
Complaint comments  Read comments Complaint category Other

ICICI Prudential Life Insurance — receipt reg.

 opaiari on Nov 16, 2017
Sir,

It is to inform that i have a policy bearing no-14186609. The premium amount of rs 16000 is paid twice during the year. The second premium was paid on 4th august 2017 through sbi credit card. Although the acknowledgement of the same was sent stating your transaction with id 8062400 has been successfully completed. However, till date neither the receipt has been sent nor i am able to generate the receipt despite giving the opt.
You are kindly requested to look into the matter and send the receipt immediately or i shall be constrained to think to continue as your customer....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — icici lifetime classic - employee behaviour complaint

 Shourabh Shekhar on Nov 14, 2017
This is regarding the icici lifetime classic policy that i bought. I realized that it was not the right investment policy for me and went to the nearest icici prudential office to get it cancelled. While i was filling the form, a senior official from their office started shouting at me for the policy cancellation. He also called me names, questioned my educational background. When i told him that i am an iit graduate and educated enough to know why i am cancelling the policy, he said that he 'knew' that people who come from my background do such sort of things for tax evasion even though i am a...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — claim rejection

 Dr.Rajeev K.R on Nov 10, 2017
I had submitted a claim request for mrs. Indu. V. P on 8/9/2017 for plaster cast application below knee done on day care basis (Claim no. Cl9288181 on icici pru health saver policy no.1140180). But it was rejected citing policy terms & conditins 3. (Benefits) a. (Hospitalisation insurance benefit) a. (Hospitalisation) for less than 24 hours hospitalisation. But as per policy terms & conditions 3. (Benefits a. (Hospitalisation insurance benefits) b. (Day care procedure).'the procedure must require hospitalisation for less than 24 hours and must be on written advice of medical practitioner'. Closed...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — money deducting from my account

 Sharmark60 on Nov 10, 2017
Dears i would like to inform u, i never invested in icici prudential life insurance. Some body else misused my cheque n attach with ecs form which i never filled n never signed. N my money going to some another account. I personally visited my bank n icici prudential office in faridabad, got information in details. Plz check the details of this policy no 17225585. N return my money back.
Thanks n best regards.
Sharmark60@gmail.com...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — my ppf and pension fund

 Harshitjaincs on Nov 7, 2017
Dear sir,
I harshit jain i am former employee of icici prudential 5036188. I applied for my pf and pension fund. But i don't received any information about my current fund value. And on site of govt. Ppf website my e passbook showing nil amount (Zero) (0) rs.in this account.
I working in this organization more than 15months and company continue deducted my pf as well as pension amount.
My name also clnot complete in govt website due to this issue i unable to update my aadhar no.

Harshit jain
Employee id 5036188
[protected]
Harshitjaincs@gmail.com...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — staff misbehaving

 Weshalltri on Oct 28, 2017
Dear sir/madam,

This is to highlight that today when my father went to withdraw a policy, which my sister have bought 3 years back, then upon redeeming it we received less than half of the principle invested and upon questioning on this mammoth reduction, the staff (Arun kumar singh) employee id 5006863 started shouting over my father and when my sister intervened he just lost his temper and started abusing, so instead of clarifying my father's doubt he showed his uncouth attitude.
I would request icici management to look into this as their employees impudent attitude will...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — chikmagalore branch - policy payment not done my branch employee-sunil

 sandeepursks on Oct 26, 2017
Hi team,
My policy number bearing :20211993, premium amount 50000 was due on august. Sunil one of the icici agent at chikmagalore icici prudentials branch have not done the payment of 50k towards my policy.
From past 25 days he keep giving me the excuses like
1) icici server is down hence policy premium payment certificate is not ready yet
2. I am out of station hence once i am back i will send tou ppc
3. Infact once he sent me the ppc of previous financial years
I waited for 20 days but still i have no clue what has happened to my icici policy
I...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — login issue.

 Ratheesh kiran on Oct 26, 2017
1. Already i have one policy (20607658) in that i can log in but when i opened a new policy (Ob07808917) i can't link that policy with the old one because of dob mismatch in new policy.
2. I have got soft copy through email in that they have given a password which i tried, rath2205, rath2205 but not opened. Please give me solution for these two cases. Kindly find the attachment. I will pay only if i get a solution for this....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — first convince to take policy then after few years asked to switch

 monika1975 on Oct 26, 2017
I have purchased icici pru pinnacle super-lp 5 years back and thought to close it after 3years but i was convinced in such a manner that it will give me great benefit so i conitinued. But after completion of 5 years i got call from so called icici prudential and asked me to link account with policy. She sent one person of prudentialand that person told me this pinnacle is super flop so better to switch this nowand invest in other plans. Later i came toknow that they all were fake they simply said u have taken from icici bank and we have nothing to dow ith it i am telling this is super flop plan....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — icici policy

 Rohera on Oct 23, 2017
Taken policy 6 months back from bank employee he promised to give gift asap but till today i not received so i want to cancel a policy right now please send what is a procedure to cancel a policy police premium amount is 120000/00 please reply asap my tel no. Is [protected] roherapu@yahoo.com
My name is nandlal rohera i trust your employee but no reply....
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — policy no 17048039 not credited after payment [Resolved]

 Litu1234 on Oct 19, 2017
Myself himansu sekhar rout having policy no 17048039 which was paid by me on30 september 17 by online payment service of axis bank gateway. But still now it's not showing up in the policy for amount 10226 from my uco bank account [protected]
Therefore i would like to inform you that i should get back my money with interest as soon as possible otherwise i will take help of law....
Complaint comments  Read comments Complaint category Online Shopping

ICICI Prudential Life Insurance — cheat and wrong information by us representative

 sharadbandi on Oct 7, 2017
U issue policy21431671 ur rerprestativ nothing discribe about policy and signed by me on blank forms tell we dissicuse on next visit and final which policy is better for u they not came in this policy they insured 100000 lacs and premium peryear 100000 rs they told insured 100000 lakh and cheat at every stage next they not visit and fill form by own hand i am not able to pay premium100000 u take necessary; action and cancle my policy...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — cancellation of insurance policy

 Satya Vrat Singh Chauhan on Oct 7, 2017
Sir/madam,
I satya vrat singh chauhan resident of 39 aravali apartment alaknanada new delhi asked your bank staff at icici bank alaknanada new delhi for mutual fund
(Balanced fund) but they issued me insurance policy (Policy no-21458056 aaa plan) and deducted 60, 000 rs from my account no - 102305500332 on 05/10/2017
Which is totally unacceptable. Please cancel my policy and return my amount in the same account.
I will be very grateful for your cooperation
Yours sincerely
Satya vrat singh chauhan
Mob no-[protected]...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — complaint based on not properly guided by the kamenahalli branch, bangalore executives [Resolved]

 Christina Angelina Lemos on Oct 6, 2017
Respected sir/ madam,
I would like to bring to your notice that i approached the icici branch office located at kamenahalli, bangalore for linking aadhar verification. The executive after seeing our account balance advised us to invest our savings in your bank. So i in turn requested for a fixed deposit scheme for rs.1, 20, 000/- for a period of 5 years. Your executive mr. Darshan and mr. Rajesh in turn doing for the same took all the details and put me in trouble by issuing an another plan where i have to pay permium yearly rs.1, 20, 000/- for 5 years. He just took verification details...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — your bank icici employee cheat

 sharadbandi on Oct 5, 2017
Policy no-21431671 sharad kumar bandi ur employee signed on blank paper tell we are comeing after two days and investment in new policy with my conformation that not came not mr sethi on seco;und infromation meet me they fill from on there choice amaount ; policy years; and premium i am old man not wants insured no capicity to pay premium i have hearing loss62% they cheat me in every stage not wants ur policy i am ill man...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — amount debited from main account

 Akash114 on Oct 5, 2017
On dated 12/06/2017 there is unwanted deduction of rs 8, 625.00 from my icici bank account. And the reference in account statement stated as [protected]/0306/iprugrpterm/dc

My icici bank account is 341301501041 & branch-anjar, gujarat

I have never applied for any such kind of policy.

Please do the needful as early as possible and return back my money....
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — cancellation of policies under free look period policy no-21294214 and 21282762 [Resolved]

 Mohansingh1975 on Oct 3, 2017
Respected sir,
I mohan singh purchased two life insurances of premium of rupees two lakhs each with icici prudential life insurance co. Ltd on my name bearing policy number-21294214 and 21282752 and policy name was elite life. Policy was issued on 19 august 2017 but i still have not received my policy.

When my policy was done i requested the fsc to modify my nominee but that also has not been done after repeated requests. The branch staff is very cooperative and earlier also i have done about 10 policies because of the services provided by the branch staff. But this time...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — regarding refund [Resolved]

 gurmeetindian on Sep 29, 2017
This is regarding policy plan life stage assure (Pension plan) policy no: 12115392 which i had bought in 2009 and for the same i had paid rs.40, 000 as annual premium.

The policy was given to me by the deputy manager of icici bank sector 9 rohini new delhi branch. I was told i had to pay annual premium for minimum 3 years. If in case of any failure in the payment then the company will keep the premium for minimum 5 years and thereafter i can withdraw the paid premium.

Due to some unfortunate reasons i was unable to pay the premium amount for 3 years but paid for 1...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — entering of the wrong deductee pan number.. [Resolved]

 abhinavaggarwal1 on Sep 28, 2017
As i want to inform that your one of the person has entered the wrongful pan number while deducting the tds of the policy... There is clerical mistake done by the deductor who pan number is mumi30877g. The wrongfully pan entered ny the deductor is afwpa0246f which has not any link with the your policy...
Please correct the information entered by you... I have to file the return.. Please solve my problem.. I am very thankful to you.. Please see matter... I am attaching the photos of 26as... Which show there is deduction of tds by you company.. But i don't have any policy of your comany......
Complaint comments  Read comments Complaint category Business & Finances

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