ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 17%
Submit a Complaint
806
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
50
down
37

Mobile:
Mobile:
up
31
down
35

Customer satisfaction rating
17%
Complaints
806
Pending
317
Resolved
72
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Prudential Life Insurance Complaints & Reviews

Sort by:

ICICI Prudential Life Insurance — Non updation of policy premium

 Sanjay Thakan on May 24, 2017
I have paid my policy no 16627996 premium through mobikwik on 2 may 2017 and till date it is not updated and i have paid for it and i have complain two time for it but could not get any solution till the date and mobikwik customer care suggest me to directly contact to operator by using operator id mobqmp322775369 please do necessary action and please give feedback....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — ICICI Prudential Online fraud - Payment debited for ismart policy after 2 months of cancellation of Policy/ECS

 Venki22 on May 15, 2017
ICICI i smart policy number 19844786, policy was due for Renewal on 11-Mar-2017 and the request for cancellation of ECS/Policy was submitted on 02-May which was also acknowledged and cancelled. But the money was debited on 29-Apr-2017 and when enquired with customer care understand that someone in the process have given a manual request for re-debit from their end and the money was debited, there is no resolution till now instead they say that the issue is escalated with the highest authority who does not even acknowledge a customer complaint. The case is still open and my money is due for credit...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Insurance done on my name without my knowledge

 Arpit Chouksey on May 11, 2017
I have received below mentioned messages

08May - Dear Customer, policy documents of your policy no. 20980379 are available on www.ipru.co/?ywvix2fm. Enter the first four letters of your name in lower case and date of birth in ddmm format to view them now.

05 May - Thank you. We have received the premium of Rs.100000 on your policy no.20980379. This will be applied to your policy on the due date or the payment date(if it is after due date). We will send you a confirmation with a premium receipt

05 May - Welcome to ICICI Prudential Life Insurance.Your policy...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Fraudulent policy selling to NRI customer

 yfq on May 10, 2017
Both ICICI bank employees and ICICI Prudential agents misinformed and used wrong tactics to sell Wealth Builder and Elite policies. Client id 49178990
I wanted to invest my money in India. These policies were sold as better investments than FDs which is turning out to be false. They didn't say they were market driven and so not safe investments. Also, they didn't inform about the high operational costs. I was told to stop one policy to buy another because of being a better policy but was not told that I cannot withdraw my money from the stopped policies for 5 years.
Their online system...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Foreclosure of my policy

 Melvina Dsouza alias Muneera on Apr 29, 2017
My policy no 12043732 which I purchased in 2009 is showing its foreclosure. I was told by the manager than that year that I had to pay only 50, 000 to get cash back as per funds invested in market. I was going through divorce that time, I feel the manager took advantage of my suitation and made a mock out of me. I want my refund back, I fail to understand this kind of closure....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Relieving letter /5004411 / ajay kumar singh

 ajay9044 on Apr 27, 2017
Espected sir
My self sukhwinder singh and i have joined this organisation from 14-09-2009.due to sum personal reason i cannt continue this job so i m resined this job dated as on 06-05-2010.but i omhave not recieve any resignation letter from ur company. as soon as possiable send me my resignation letter on my this id: raryan4u@gmail.com.

regards:
Ajay Kumar singh
Emp. code: 5004411
Asst financial services Manager
Varanasi...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Ipru elite life 11

 sheetal on Apr 26, 2017
Dear sir/ madam,
I had subscribed to your policy plan ipru elite life i i vide policy number 20854136, in the name of my wife, mrs roshani jain.
After going through the features of policy on internet, i did not find the policy ṭo my liking and i wanted to cancel it. For this i contacted ms taruna bansal, who had originally made me the subscriber ṭo the said policy, posted at icici bank at sikka colony branch at sonipat, ṭo do the needful, on 10th april, 2017.
She told me that after the policy document comes to me, then only, she can start the procedure of cancellation...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Reckless and pathetic service

 prdp1039 on Apr 25, 2017
To whomsoever concerned,

I've taken a home loan from ICICI Santosh Nagar branch, Hyderabad with loan a/c: LBHYD00003195913 and ICICI prudential policy no: 20477446 I was forced to take the icici prudential insurance along with the loan. I asked several queries before taking the insurance. An icici executive told me that I would be covered for Job loss protect, death and physical illness under the policy. I asked the executive (Shiva) several times to confirm that. After 3 months I got to know that job loss protect doesn't cover at all under the policy. When I escalated to manager(Manohar),...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Refund [Resolved]

 Anto Michael on Apr 25, 2017
From
R. Antony xavier
39. L, kalayagam
Ramnagar, devakottai.
Sivagangai (Dt)-630302

To:
The manager
Icici prudential life insurance

Ir,
Ref: 1) icici pru guaranteed savings insurance plan - uin105n114v01.
Policy no :15672943
2) icici prudential life insurance lifetime super pension policy no:65707879
3) icici prul guaranteed savings insurance plan - uin105n114v01
Policy no : 16228456

As per the reference icici product policies i here invested rs.96000 (Ninety six thousands...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Icici pru investshield cash, back policy number 07874068

 jitu77105 on Apr 19, 2017
R/Sir,

I Jitendra Yadav purchased a policy InvestShield Cash Back policy No.07874068 with Insurance from ICICI Lombard indore, M.P. In this we pay amount of Rs. 30, 000/-. We have some financial burden & job less condition we not able to pay the Policy premium. In accident of mine we loss lot of money & job. In the mean time we approached to Insurance company to withdraw the amount. They ensure after the five year passed we withdraw the amount of policy. Know we want to withdraw the amount they refused the claim of mine with the policy is not in working. The amount of deposited by...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Subject: Cancellation of policy in Free Look Period, Policy No : 203118776 [Resolved]

 Bnshu on Apr 12, 2017
Please cancel the LIC ( No- 20318776) because last two day back we have received the LIC policy document by post. So I do not accept this policy.because we do not have provide the any type confirmation /alignment during the creating personal loan
So again I would request you please close/cancel this policy and refund my deducted money within two working days otherwise I will be go in high authority .Because this policy created by yours ICICI representatives without my alignment and confirmation .

if you any query regarding the same please call me.

Regards
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Non payment of fund value of policy no.01418527 . [Resolved]

 sadhanagiri on Apr 9, 2017
The policy 01418527 matured on 22.02.2017 after postponing the due date . the postponement was sheer compulsion of your staff for their business with a promise that the entire amount can be withdrawn at any time whether premium is paid or not. but now you are cheating me saying that entire money can not be paid. whose money is this? my money. you are trying to cheat me by confiscating the entire amount of Rs.245000/- you are a big company and running on trust of customers but deceiving many customers i heard. very pathetic situation. is there no justice or customer concern? please pay my money saved...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance Co. — An unauthorised payment debited from my account [Resolved]

 Noor mohammed Botawala on Apr 8, 2017
Dear Team,
on 31 March 2017 I recieved an E mail showing Rs 6671 debited from my account, on further inquire to my Bank HDFC, they able to find that said payment deebited to my account and credited to ICICI Prudential Life Insurance co,
I am shocked as there were no policy with ICICI, than how its show.

I need investigation and return back my deducted amount....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Company for not return my money

 001manoj on Apr 7, 2017
Dear Icici Prudential

I wish to bring to your attention that Rs 50000 has been wrong transaction from my account. Because I was trying to make of my HDFC LIFE policy (18113128) online payment on 8th of January 2017 .

But due to confusion I make payment on icici prudential online with same policy number those you have already assigned to someone so that's why they accept the payment.And I has been did by mistake.

I give the complaints to my local branch in Ludhiana
There is Surbhi mam take complain her mobile no is (9888752762) But there are...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Approval of health claim

 Sahilchou on Apr 7, 2017
We have got our patient admited for her surgery in rrm central hospital hoshiarpur.i am having a heath policy from icici prudential life insurance(policy no 12676034).hospital has applied for tpa approval and have rectified all the quaries raised by icici prudential.we have not got the approval yet.kindly help us getting our approval done and getting our health claim immediately...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Money (Rs 61209/-) deducted from my account forcibly without my consent, request to reverse money back to my account. [Resolved]

 Sarafat Ali Sha on Apr 6, 2017
Dear Customer Care Team
I have availed two insurance policies from ICICI Prudential in the year 2015-2016,

1) Wealth Builder Policy – No-19620531 - Annual Premium Amount Rs - 48000/-
2) I-Protect Term Plan Policy –No- 19620589 - Annual Premium Amount Rs 12000/-

I had paid the insurance for first year, but for the 2nd year 2016-17, I could not pay the insurance as I had some other committments, I had informed about the same when two personals from ICICI Prudantial Branch Andheri West, Mr Namrit Shah and Ved Prakash Maru approached me on 18th March...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Cheated me of getting money double [Resolved]

 bhavik321 on Apr 5, 2017
Hi i have accoubt in icici bank.

An agents comes to me and say why u r putting money in saving account put in ulip ur money double every year stock market is goin up.I taken four ulips.i written complain to their emal.i have bought this four policy
300669, 18426852, 18447499 and 18521782.

i got following reply

> We refer to your request received by us on March 20, 2017 regarding your
> ICICI Pru Wealth Builder Policy no.18300669 and IPRU Wealth Builder II
> Policy no.18426852 and ICICI Pru Guaranteed Wealth Protector LP Policy
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy Number : 20724446/ Application Number: OP00012897 [Resolved]

 Rekha V Rawat on Apr 5, 2017
I have been chasing ICICI PRUDENTIAL LIFE INSURANCE from the time my policy was under free look period to add additional rider benefit of permanent disability and critical illness. However, I have not got any satisfactory response from their end. I am not getting any kind of help from their customer service as well. Several calls and false promises but my requirement is not yet met. After several follow up, they sent me a link to make payment of pending amount required for these additional benefits but the link is asking me to pay the entire sum of my policy again. I made a complaint about this...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Non receipt of request for change my bank account for commission [Resolved]

 g.k.pandey on Mar 29, 2017
I regret to inform you that your branch netaji subhash place delhi mange mr. nada hussain and receipt clerk nishima both denied to accept my request for change my bank account for my commission. i presented my request letter as prescribed by your office alongwith copy of adhar card and bank passbook all are self attested . plz take necessary action my advisor id is.01173854 shweea pandey .plz stp my commision till the bank account not change....
Complaint comments  Read comments [1]Complaint category Employees

ICICI Prudential Life Insurance — Change the mobile number and email mail id [Resolved]

 Basava Raj Shetty on Mar 27, 2017
I requested for change the policy register mobile number and e mail I'd Present mobile no 8277323066 and e mail basavraj207@gmail.com. And change the home address home address is basavaraj, hadige post, sakaleshapur taluck, hassan district, karnataka state, pin coax 573165 please up to date my application thanking for you.

Your faithfully
Basavaraj...
Complaint comments  Read comments [1]Complaint category Insurance

Recently Discussed

(1 minutes ago)
Deal Club Sale
I didn't get refund of my order which is about 60$. its not an indian company, they deducted in dollars
(2 minutes ago)
Samsung India
Gas problem in freezer - no proper response from samsung
(10 minutes ago)
Flipkart
Refund not received on payment through phone pay app
(12 minutes ago)
Thirumalai Employment Consultancy
no job recruit

Featured Complaints

www.bdomains.com