ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 24%
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COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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105
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64

Mobile:
Mobile:
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69
down
49

Customer satisfaction rating
24%
Complaints
900
Pending
219
Resolved
160
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ICICI Prudential Life Insurance related photos (75)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — surrender police

 sanuuuuu on Sep 25, 2018
I am not happy with the service on icici life insurance while giving time they had said u will get ur profit n bones accept tax when i visit on[protected] they said me that ur surrender value is 79 thousand with bones and profit and when 2day[protected] i have gone to do surrender they said me only 55 thousand u will get u will not get any profit and bones and they agent are also not knowing why i am getting less amount they just saying any thing first i met today to miss NEHA she said u will get 55 thousand i said why so she said you are surrendering police so we will not give u any profit or...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — incomplete information and no corporation

 Alokuppcl on Sep 22, 2018
Dear sir,
I have purchased a ulip policy, no. 25631451 from icici bank sarojini nagar branch through an employee named mr. Mayank kumar srivastav. But he has not informed me about policy completely and hide many important facts like annual deductions which is much very much higher. On receiving the bond i came to know the facts and i asked him that i am not satisfied with the policy terms and conditions, and i don’t want to continue the policy and ask him to cancel the same. I was asked to visit saharaganj lucknow prudential head office. On 19th september i visited the place with all...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — icici pru future perfect plan policy no. 20888254

 Prem Prakash Bahuguna on Sep 22, 2018
Sir, in the documents of above policy no. 20888254 my e-mail address was wrongly entered. Subsequently my mobile no. Also changed. I am trying to change the both information through my agent since february 2018. On april, 23, 2018 i gave a written complaint. On august, 23, 2018, i have submitted my aadhar as identity proof as asked by the agent, on september 23 i again applied through my icici bank branch for the change. But the concern branch is not changing the e-mail id and the mobile no. I have also sent a complaint to you vide this portal but again in veins!!! What is wrong with icici pru???...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — mis sell of policy by agent

 Anand 19Roy on Sep 21, 2018
Icicipru life - in the month of aug, 2012, i got a call from mr. Amit arora, mob. No. [protected], landline no.[protected] from icicipru delhi head office at jhandewalan that due to non deposit of two premium @ rs. 60, 000.00/yr, my policy may get terminated. Besides this, due to some mischief by my agent, commission amount of rs. 5.66 lakhs from my above policy and some savings in mutual fund schemes of icici have been diverted into agents account. As per his advice, one policy nos.17002998 dtd.14.9.12 of rs.1, 96, 283.00 (Rs.!.20 lakhs on account of two balance premiums+ rs. 76283.00 for release...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — cancellation policy and refund my payment now

 savita Singal on Sep 18, 2018
Sir my name is savita singal. I want to cancel my loan.. Because i want money urgent.. My near branch red square market in hisar (125001).. There are two emploies rma and kanchan. They told me if you want the money in the mid, you can do it.. But now rma and kanchan ignore me.. They told me every thing lie... I m very tired because i had gone many time in the bank.. Pl help me.. And return my money...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — medical test still pending

 Vishal Wanjare on Sep 17, 2018
My Name is Vishal Kailash Wanjare DOB 18/09/1985 Contact number: [protected]. I applied online for ICICI term plan last to last Saturday 8th Sep and requestes for the medical test to be scheduled on 15th Sep but no one called me, I just got a call on Friday 14Sep stating it's a tele medical call and I will be notified in 24 to 48 hours about the outcome. I am still waiting and no one has ring me.
If I don't hear anything in 24hrs, I will be cancelling the policy....
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — icici prudential life insurance cancellation of policy

 Poornima Nagaiyan on Sep 17, 2018
Last month i made online transfer, while making it i got some popup or checkbox, i've selected the checkbox by mistake/urgency without reading it. I'm really not sure what is the details/policy and it got deducted rs. 35 last month.

Today, i got a message stating "payment of rs. 35 towards ipru life insurance is scheduled on 19th sep'18. Pls maintain sufficient balance in acct xxxxxx

Please cancel this policy as i had selected without my knowledge and also i'm not interested...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — cheating customers

 gcherian on Sep 15, 2018
Occupied is cheating customers like after paying premium we are supposed to undergo medical tests. Even if all tests okay, they find something regarding cholesterol level and all and will increase the premium by more than 25%. So dont take their policies seeing the premium what they show online. Also their service is very poor. Before taking policy, they used to call and disturb u a lot of times. Once u got in to their trap, you have to keep on calling them to cancel the policy or getting refund....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — policy-guaranteed savings plan policy no 16984358

 munafsolkar on Sep 12, 2018
Policy-guaranteed savings plan policy no 16984358

I have been informed that in order to continue the policy i need original documents and eeverytime i was getting responses saying already dispatched and received by suman. I sent email that i am not aware any suman and i have sent request to receiver signed copy which was not provided any one from icici liberty garden branch.
Finally during my this visit liberty garden branch asked to visit your branch i came on 31sept 2018.
Since me and my family staying in abroad once in a year i am going to icici bank liberty garden...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — death claim

 Rohit5151 on Sep 6, 2018
Hi i am not happy with you result regarding death claim i know policy was in lapse condition even though at least you can pay only premium amount as other life insurance company paid that were also in lapse condition. So i request your company to return back only the premium amount because its not the correct way to deal with customers at least in such condition.
Name anjali uday shete
[protected]...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — amount debited from account from icici prudential life insurance without my knowledge

 ravindersahu on Sep 5, 2018
Hello team

This is regarding plolicy 20180879, amount debited from account my without my knowledge and not call me back before amount debited from account, even after grace period i was eligible to pay on 4th sep 2018, than why the icici had debited my amount on 31 aug2018. My complaint no is[protected] this is completely cheating towards customer

Now why the delay is happening when it was debited it was done in secs to get refund now why you are taking much time for customer like me, this is how you serve your previledge customer.. Hell with you services.
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — not allowing me to surrender

 Maulik Makadiya on Sep 5, 2018
I went to icici branch to open a fd and in the bank, a bank employee guide me wrong information and force me to go for weather builder 2 plan to get very high return. He just did this for his benefits.

Now i have already paid 2 premium 1 lac of each and got a return of just 10k. Which is just 4 per.

When i went to icici prudential branch in gandhinagar, they did not help me and just smiled by saying you don't have any opetion. All are cheater in this kind of branch and they are seeing their benefits only.

I need help now to surrender.

My...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — I just have bike loan. not any insurance

 Anuroopsohal on Sep 4, 2018
I have purchased Royal enfield bike. I take loan of L&T. I didn't want to any insurance. but there is 1310 Rs/- added of Life Insurance which i didn't add.
Nobody tell about this insurance while purchasing the bike.I received a call regarding this and ask about insurance I totally refused it. but money is being detected. I don't want to any insurance. today I got a document of this Insurance I attached it....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — agent commission amount deduction from my policy

 Ajit Kumar008 on Aug 29, 2018
Hi,

Myself ajit kumar and my policy no. Is[protected]Icici pru savings suraksha-rp). Let me know why you guys deducting rs.[protected] as commission from my premium. As you know i have taken this policy directly. This policy is done by dhiraj chauhan and his mobile no. Is [protected].

So why someone is getting amount as commission from my premium. I got call 3-5 times from icici service department and the person name is deepak and his contact number is [protected].

I also mailed to icici prudential life insurance co. Ltd but they are giving me false excuses.
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — icici prudential policy [Resolved]

 dksingh4 on Aug 12, 2018
Hello sir,
i have taken policy from ICICI Prudential . its discontinue because agent had given me wrong information and after taken money from my account, he has never picked my phone. so due to support and incorrect information i had discontinue policy. that time they said that my money will be back after 3 years,[protected] because of locking period and now they are saying locking period will complete 27/01/2020, then i will get money back. ICICI prudential policy number 19113310.

Kindly advice me to get money back or any other authority to do complaint

Regards
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — policies foreclosed

 Maheshwar Reddy Chinthakunta on Aug 10, 2018
I had two policies 16846346 and 16192636 both are "guaranteed savings plan". The agent/person had not given the proper information, so i missed to pay the next premiums. Even there was no letter or intimations of this from icici also. That the policy will be foreclosed no amount can be given back. Now i am ready to restart/continue the same policies. Can you please help on this.

My details are :
Name : c. Maheshwar reddy
Mail-id : mahesh1532@gmail.com
Mobile : +91-[protected]...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — icici pru life time classic plan

 amala sesil on Aug 7, 2018
Name: p amalasesil
Policy number: 21173071
Premium paid: 2, 50, 000/-
Policy sold by : dinkar grand
Licence code: 01281592

I took a poly on 10/7/2017. The below information provided by the icici representative.

Policy pay tern : 1 year
Interest for year: 12 %
Locking period : 1 year
Other information: every one year we have to withdraw the money and pay it again for next year.

All the above information was provided by icici representative and we received the policy documents very late after the registration....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — policy not issued since month after paying premium

 Nagesh T on Jul 27, 2018
Hi, I am Nagesh, I had purchased term insurance on July 1st and paid premium of amount Rs.45050 and today 27/07/2018 i'm still waiting for policy to get process, I don't even get the reason why it takes too long when i had submitted all the necessary documents and all cleared still they resist and asking for more time every time i call their customer care and the agent who had convinced me on buying this policy is also not responding to my queries properly. This is very poor and horrible experience with ICICI Pru Life policy service i'm going through right now....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — wealth protection solution 3

 jobintho6 on Jul 18, 2018
I would like to cancel my application for the policy which I have applied today (18/07/2018) Details of the policy given below.

MY NAME - JOBIN THOMAS

NAME OF THE POLICY - WEALTH PROTECTION SOLUTION 3 . ICICI PRUDENTIAL LIFE INSURANCE.

MY POLICY APPLICATION NUMBER - OC4984843FV0202 .

When I studied the policy and its terms and conditions in details, I found out that the policy is not suitable for my interest. So I am no longer interested in this policy.

I have applied for the policy today on 18/07/2018 and the policy is...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — your representative given policy which does not cover same benefits as he stated

 Sanjay kumar Karn on Jul 16, 2018
Presently I am having.Policy no. 18696661.company representative Mr. Nikhil Anirudh from Trivandrum city came to my house to brief me about policy. He told me about heart and cancer policy that it is mandatory to take this policy once you are holding policy 18696661.
He briefed me that My family including me will get coverage of 25 lakhs.
I narrated him that I am already a heart patient so be sure about policy then only proceed further. My policy no 21887830
When I received in electronic form I could come to know that all false promises had been made by Nikhil. I wrote email...
Complaint comments  Read comments Complaint category Insurance

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