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ICICI Prudential Life Insurance Complaints & Reviews

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Updated: Nov 11, 2025
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ICICI Prudential Life Insurance reviews & complaints(1346)

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M
muthusivaram
Nov 11, 2025
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Pan not removed from irdai portal

Address: PUDUCHERRY

My agent code is already cancelled from ICICI Prudential but still pan is updated in IRDAI Portal.so i cant able to go to another company as an agent....
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Priyanjali Guha
from Kolkata, West Bengal
Aug 19, 2025
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EPF Settlement

I have joined ICICI Prudential in the year of 2019 and left the service in 2020. Since then, I am trying every possible way to get the settlement amount for my EPF, and I have submitted the necessary documents as well to the given branch details/address but have not received my amount....
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kumarsurya778585
from Lucknow, Uttar Pradesh
Aug 1, 2025
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Agent Code Cancellation.

Dear Sir/Madam,

I Surya Kumar is requesting you to cancel the agent code of ICICI PRUDENTIAL LIFE INSURANCE.

I have mention the details given below.

I have Get the good Opportunity to join in an another Insurance company within Few days if it is Not remove within this time frame, i am not eligible to join the insurance company as a employee and loose the Golden Opportunity.
I have mention...
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shruti.nagavelli128
Jul 12, 2025
Sep 9, 2025
This thread was updated on Sep 9, 2025
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Rejection of life insurance claim (Death of my father suicide)

Address: Jayapradha, [email protected] H.no. 18-3-90/3, GaneshNagar, Godavarikhani, Ramagundam, Peddapalli, PIN 505 209, Telangana, INDIA.

We would like to clearly state that my father passed away due to suicide by falling from the godavari bridge.

Furthermore, we are deeply concerned about the lack of due diligence on the part of the insurance company. Given my father’s age (56years), it was the insurance provider’s responsibility to carry out proper medical verification or require the necessary laboratory investigations before policy approval. If...
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P
PulkitBothra
from Delhi, Delhi
Jul 10, 2025
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Fake call

Hi, I am getting calls from number [protected] and the lady on the call identifies herself as the employee of ICICI Prudential. She tells me that I have a policy no. 55962385, issued on 31.3.2015 issued in my name, where the premium was paid for the first year only and the total value of policy as on date is about INR 147490.75. She tells me that that Policy Name is Life Stage Assured Tax Saving Regular Plan and she is calling me to get the...
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Website: www.prulife.com

Dear sir, this painful legend is before you - I had an Insurance Policy with this company - icici prudential life insurance company Ltd. Policy number is 08913243 UIN 105L075V01. I am trying to get the remaining amount of this policy since 26/12/2024. I have sent about 12 emails. I have received 10 emails from ICICI PRUDENTIAL.in all the emails, only one thing is repeated again and again that give us time till this date. This is happening...
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A
Atewari1961
Jun 2, 2025
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Selling of two policies by cheating

Dear Sir,
I was sold following two policies by ICICI Prulife sales team purportedly by cheating:-
- Policy No. 24500414
- Policy No. 23698887
They kept on engaging me during the 15 days free look period and stopped any interaction whatsoever thereafter. Since then feeling cheated, after having paid the initial subscription for policy purchase I stopped paying any further amount.
As I did not get any response...
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R
Roku2503
from Pune, Maharashtra
Feb 12, 2025
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Excessive calls and messages and mails

I have a policy with icici prudential since last seven years. The company or the policy works totally fine. But in the last six months, i have been getting continuous calls and mails from an individual named dutta jadhav to meet, call or discuss about my policy and some changes in the same.
It has been so many times that i have told him that i cannot attend every single call or mail as i am in the profession of indian armed forces...
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S
Sidhu Giri
Dec 18, 2024
Mar 24, 2025
This thread was updated on Mar 24, 2025
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About my agent code deactivation and remove my pan card from IRDA

Respected Sir/Ma'am,

My name is Chinmay Kumar Giri, from Odisha.Actually I visited many times to the nearest branch Janakpuri but they didn't respond about my concern.

Actually my concern is I already got the warning mail from my company for the agent code which I have from ICICI PRUDENTIAL LIFE INSURANCE.But I didn't do anything with that and also I don't know who is my manager.But they told me about Please...
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P
Parameswarancs
Oct 26, 2024
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Premium paid in advance not added to fund value

I was sent a message to pay my premium in advance and get advantage. Hence I paid my premium due in Dec in advance in Oct. It is still not added to my Fund value and the call centre said two weeks back that it would be added to my fund value in 2 days. But when asked today, 26th Oct, they say that it will be added only on the premium due date. Why was I sent a message asking me to pay in advance and get advantage? Is this not cheating?...
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M
mehdi al amin
from Hyderabad, Telangana
Sep 19, 2024
Sep 27, 2024
This thread was updated on Sep 27, 2024
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Wanted to confirm the health declarations that was made at the time of policy commencement

Hi,

I reached out to ICICI Pru support with the concern of confirming my health declarations which were made at the time of the policy commencement. The reason I wanted to confirm is because at the time of claim as seen in most of the insurance providers, they say that it was not declared at the time of buying the policy. This is the reason I wanted to confirm if there was/were anything that was missing which might nullify...
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V
Vineeta@Sharma
Aug 8, 2024
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life stage assured tax saving regular plan

Hi, I am getting calls from number [protected] and the lady on the call identifies herself as the employee of ICICI Prudential. She tells me that I have a policy no. 55962385, issued on 31.3.2014 issued in my name, where the premium was paid for the first year only and the total value of policy as on date is about INR 180240.75. She tells me that that Policy Name is Life Stage Assured Tax Saving Regular Plan and she is calling me to get the...
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S
Srikanth Chinta
Jun 13, 2024
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Fraud Call

Call saying a policy - Life Stage Assured Regular Tax Saving plan
endowment plan about to expire by tomorrow.
the person said they were from renewal department
call from mobile number [protected]...
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B
binupaul2
Jun 13, 2024
Aug 23, 2024
This thread was updated on Aug 23, 2024
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Scam/Fraud call about ICICI Prudential Life Insurance

Received call saying I have a policy that's expiring and if I want to claim it, pay some amount now and get the funds.

Policy No: 55237638

ICICI Prudential Plan

Name of the product: Life stage assured regular tax saving plan

policy term is 10 years

premium paying term 10 years

Invested premium 50, 000 – 29th March, 2015

Date of maturity...
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P
payal24jan
May 29, 2024
May 29, 2024
This thread was updated on May 29, 2024
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Address: Austin,Texas

I am being dodging from one employee to another but nobody is assisting with proper response and respectfully. All of the employees got no manners how to respond customers. When i am mentioning from front that i am in cst time zone give me time accordingly this "Simran Arora" messaged me with 1 to 5 PM, which is night at our side. This is how you deal with NRI clients???

Here i am approaching consumer forum but i might have to file police complaint in India as we have invested alot of money which are in loss due to no assistance since 2 yrs. Attaching below the communication screenshots with Himanshu Jha and Simran Arora
+3 photos
ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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    N
    Naveeen Kesherwani
    Mar 12, 2024
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    Fraud and less maturity

    Address: nirmal palace pratapgarh

    Dear Sir
    I had taken an insurance from ICICI prudential whose policy is 11398385. I paid premium in this policy continuously for 15 years. I received the maturity of this policy on[protected] in which only Rs 217568 was paid to me whereas the fund value of this policy was above Rs 4 lakh. I had seen this fund value a day before and also on the day when the payment was to be made. The company is now saying that you have been paid as...
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    P
    patsbly
    Mar 3, 2024
    Mar 3, 2024
    This thread was updated on Mar 3, 2024
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    Resolved

    Delete my URN No ICII1608111014 and PAN Card No BHQPP3019J

    Address: 1st Floor, Mig 2/54, Opposite Vasavi School, K.H.B. Colony, Infantry Road, Netaji Nagar Bellary, Karnataka Pincode: 583104

    SIR Delete my URN No ICII[protected] from IRDA Portal
    also delete PAN Card No BHQPP3019J
    as i am facing some problem in another portal...
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    G
    Girija64556
    Feb 29, 2024
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    ICICI Prudential Blocked my registered email id

    ICICI Prudential is turning out to be a real fraud entity. This shameless company sends a mail for digital life verification with a link that doesn't work. On top of that these fraudsters have blocked my registered mail id and the mails which are sent to [protected]@iciciprulife.com is neither responded nor acknowledged. They just want to stop my payment. Just want to loot investors' money....
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    S
    sumit7277
    from lakhisarai, Bihar
    Feb 18, 2024
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    Address: Kiul khagour, lakhisarai(bihar)

    Please remove my pan in irda portal
    ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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      L
      Lekha Reena
      from Chennai, Tamil Nadu
      Jan 18, 2024
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      ICICI PRUDENTIAL LIFE has an agency name Visa Insurance Chennai...

      Recently an employee contacted and mis used my details n applied for two insurance without my knowledge...

      I mailed ICICI PRUDENTIAL so many times saying that I want to cancel those insurance...but icici fails and favouring those cheat employees...
      Replying me this is not you email id...I don't know who's mail I'd they used...

      I explained. But still ICICI favouring Frauds

      Policy no ICICI PRUDENTIAL LIFE has an agency name Visa Insurance Chennai...

      Recently an employee contacted and mis used my details n applied for two insurance without my knowledge...

      I mailed ICICI PRUDENTIAL so many times saying that I want to cancel those insurance...but icici fails and favouring those cheat employees...
      Replying me this is not you email id...I don't know who's mail I'd they used...

      I explained. but still ICICI PRUDENTIAL favouring those frauds...

      Policy no
      H8977277
      I0713318

      Both not taken by me..

      By Lekha Reena
      ICICI Prudential Life Insurance customer support has been notified about the posted complaint.
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