ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 23%
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COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
104
down
62

Mobile:
Mobile:
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65
down
46

Customer satisfaction rating
23%
Complaints
952
Pending
230
Resolved
159
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — wealth protection solution 3

 jobintho6 on Jul 18, 2018
I would like to cancel my application for the policy which I have applied today (18/07/2018) Details of the policy given below.

MY NAME - JOBIN THOMAS

NAME OF THE POLICY - WEALTH PROTECTION SOLUTION 3 . ICICI PRUDENTIAL LIFE INSURANCE.

MY POLICY APPLICATION NUMBER - OC4984843FV0202 .

When I studied the policy and its terms and conditions in details, I found out that the policy is not suitable for my interest. So I am no longer interested in this policy.

I have applied for the policy today on 18/07/2018 and the policy is...
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ICICI Prudential Life Insurance — your representative given policy which does not cover same benefits as he stated

 Sanjay kumar Karn on Jul 16, 2018
Presently I am having.Policy no. 18696661.company representative Mr. Nikhil Anirudh from Trivandrum city came to my house to brief me about policy. He told me about heart and cancer policy that it is mandatory to take this policy once you are holding policy 18696661.
He briefed me that My family including me will get coverage of 25 lakhs.
I narrated him that I am already a heart patient so be sure about policy then only proceed further. My policy no 21887830
When I received in electronic form I could come to know that all false promises had been made by Nikhil. I wrote email...
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ICICI Prudential Life Insurance — non receipt premium receipt

 k dhruva on Jul 16, 2018
I have paid premium for 2018 through my credit card NO:[protected] on[protected] ref:[protected] via citrus gateway
But i have not received receipt so far.
I am not able to down load tax receipt also
request you to check and update
Yesterday i got a mail from ICIC prudence. com stating that i can down load tax certificate when i visit the website it say premium not paid...
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ICICI Prudential Life Insurance — late in refund of money after cancellention of proposal for term insurance

 ABsahu on Jul 15, 2018
Dear Sir, I am Bijayashree Sahu applied for ICICI Prulife iProtect Smart insurance plan with application no- OS09359849 and pay the first premium amount (Rs.- 2333 only) through netbanking on 21 june, 2018. But my application was not approved and they will refund me the deducted amount. Unfortunately It is not refunded back to my account yet. Please consider this complain as soon as possible....
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ICICI Prudential Life Insurance — regarding icici term insurance issuance and clarity on application number os09188902

 g.poojajain@gmail.com on Jul 12, 2018
Hi Team,

I am very sorry to inform that ICICI Prudential Term Insurance is a big time cheaters and they always look for opportunities to extract money from customer and not to cooperate them, an example of the same is my application for Term Insurance.

I was promised at the time of issuance of Term Insurance that i will quickly get policy and need not to wait. ICICI Prudential guy approached me multiple times for the same. but post taking money and documents after chasing ICICI for more than a month this is the response came to me as mentioned in the XRT attached....
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ICICI Prudential Life Insurance — life insurance hospital care policy

 SUSHIL VASANT RAJE on Jul 11, 2018
I have been cheated by ICICI PRULIFE Insurance company. My policy is covering
RS 20 Lakhs Insurance cover under Hospital Care policy. But when I enquired in 2016 with bills worth RS 4, 6, 000/-
They refused and said that I will get only
RS 1, 50, 000/- against both the Knee joint operation surgery.
This cheating the Consumer
My Mobile No. [protected]
Email :- raje_sushil_vasant@rediffmail.com...
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ICICI Prudential Life Insurance — pf and pension

 Hiba Hafiz on Jun 27, 2018
Dear team,

Myself hiba hafiz was an employee of icici prudential rudrapur and my employee id is 5038587. I was send my all documents hard copy on your mumbai address i already comment on 18june still i am not getting any response from your side please inform me asap about my provident fund and pension.

Thanks & regards,
Hiba hafiz
5038587
[protected]...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — not got returns after 5 years of my paid premium on surrender of my policy

 pdpande on Jun 22, 2018
I, prakash yeshwant deshpande have bought a policy named wealth builder from icici prudential life on dated 27/04/2013. Assured sum was rs.300000 and maturity period was 10 years as well locking period was 5 years. When i bought this policy, i was told that, you can surrender this policy, after completing 5 years as locking period and there would be no any penalty charges have been taken from you.

I had paid rs. 30000 premium per year for 5 years. Thus i had paid rs 1, 50, 000 as premium amount for 5 years. After completing 5 years period and as i was in need of money, i have decided...
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ICICI Prudential Life Insurance — elite prulife wealth policy - — mis-sale

 Mark903 on Jun 20, 2018
On 27.11.2017 when i had visited icici bank mulund west branch, upon unfortunately meeting sandeep dhakne, he introduced the investment plan. He categorically confirmed both verbally and in writing that there are no monthly unit deductions therefore we proceeded with the investment. Subsequently when we came to know that there are unit deductions, we sent a message to cancel the investment but he came back saying his confirmation is correct and to deal only with him and to ignore the message that we received for which we have all the written communication. By trusting in his his words, we became...
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ICICI Prudential Life Insurance — icici pru elite life super [Resolved]

 svverma01 on Jun 9, 2018
I have been forced to take the policy icici pru. Wants to cancel asap.

Mentally stressed by the company agents all times. Will call at all times and forced u to say ues else will be called or visits.

Also they will speak all good things without lettling u to go thru complete but yourself when everything is detailed in internet and other places.

No value for customer private time.

My policy number is 22851090, which i want to cancel asap. This policy has been taken on 8 june 2018

Regards
Sadhana verma...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — icici pru elite wealth ii

 robinks on Jun 5, 2018
Icici bank sales person are cheaters and i got heavily cheated for opting this policy. I have been fighting with all managers and superiors and every one talks about my paper sign. But no one gives me an explanation about why their sales people are liers and cheaters. Please don't trust this bank and bankers working in this bank.
Its a big fraud bank and i have been cheated on many policies as i am a nri stays in usa.
I am just guiding people not to trust any one in this bank and don't deal with business...
Complaint comments  Read comments [3]Complaint category Insurance

ICICI Prudential Life Insurance — fraud and misguided by agent of icici prudential life insurance

 Roni roni on Jun 5, 2018
My father did total 9 icici prudential life insurance, among them 7 policies r market link policies and others two are ulip plan policies. Icici prudential life insurance's agent did this all policies and my father just signed this policies, he didn't know what is ulip plan because the agent or advisor not describe about policy's terms and conditions. As usual my father knew that all policies r same, i want to tell you my father is uneducated and a stroke patients from 2016 since he couldn't paid policies. I ask the fraud agent what happens if i don't pay 3 premium at least? Agent said to me that...
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ICICI Prudential Life Insurance — mis-selling complaint for ulip policy - 20709103

 indranil.mukhopadhyay31 on Jun 2, 2018
I need to raise one mis-selling complain for my policy: 20709103.
While opting for the policy i have been told that it a 5 years terms and if i pay one time also i will be getting 8% interest at least.

But 2 months back when i got a call from customer care for payment of this policy, they told me clearly over email and as well as on call that if i don’t pay this policy my fund will be move to discontinued fund and i will get only interest rate 4% as per savings account.

This is where the agent told me incorrect and misleading information and this is not acceptable...
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ICICI Prudential Life Insurance — wrong policy created by using signature from pan card

 sourabh1703 on May 23, 2018
Hi,

My parents purchased a policy number 20283321 with an icici agent where agent told he is insuring my mother (Manju chordiya) as being insured and myself (Sourabh chordiya) as nominee. Without telling us anything, we were given a copy of policy after long time and my parents being not much familiar with documents did not noticed that they actually interchanged the nominee and insurer name. To do this, my signature was copied from my pan card and its clearly visible on policy with a white background. We only realized this when going for a renewal premium when i was about to pay...
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ICICI Prudential Life Insurance — about policy

 Rizwana Malvankar on May 22, 2018
Policy no:[protected]Smartkid policy)
Respected sir/ madam,

After my husband's demise, i was approached by employees of icici bank. They introduced and briefed me about a policy for my child. Hoping to secure my child's future, i agreed to invest in the policy but when i asked what would happen with my money if i fail to pay the further installments, they assured me that my money will be refunded, as time moved on, i was unable to pay the further installments and when i asked the concerned authorities, they answered that i wouldnt be able to get any money which i had previously...
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ICICI Prudential Life Insurance — complaint against misuse the fund to a fraud person

 SITARAM SINGH on May 21, 2018
Date:21/05/2018

To,
Icici prudential life insurance
(Address)

Reference: policy no. 11592469
Subject:complaint against misuse the fund to a fraud person
Dear sir

I, manju devi, wife of mr. Sita ram singh, resident of veer kuwar singh colony, kashi bazar chapra -841301 bihar, having policy no. 11592469 with icici prudential life insurance co. Ltd, chapra branch, have visited the said branch to know the status of my aforesaid policy. It came to my knowledge by the icici pru employee, mr. Vikash (Employee of chapra icici prudential...
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ICICI Prudential Life Insurance — icici prudential life insurance

 navyasreep on May 21, 2018
Today i got a message like your icici prudentia life insurance policy 00003082 is issued on 13-may-2018.without my confirmation how that account will activate. on 13th may 100 rs was debitted through this issue .iam geeting less salary .so
i want to deactivate icici prudential life insurance poliicy.please solve the issue .i called customer care also i didnt get relevant details .iam not happy with that plese solve my problem...
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ICICI Prudential Life Insurance — want to transfer the icici pru to pay my pending

 mahataziz on May 3, 2018
My icici prudential policy nymber is 18195670 and as per record there in my policy account im having 72000 rs and im also having a personal loan settlement amount of 1.60 lakh of which i had paid 47000 rs and as my financial condition is not proper so im requesting to close my policy and kindly transfer this amount of 72k to personal loan department and i will be very thankfull to you all as im earning only 12k rs and having responsibility of 2 childrens, wife and mother and in too much of depression and stress with this matter and i have to pay citi bank pl amount also so its a humble request to...
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ICICI Prudential Life Insurance — policy related problem

 anuabhi12 on May 2, 2018
I have deposited 1 lac rupees in 2 years for a policy saving suraksha but now i am not able to continue this policy i went in a icici office they said me if you discontinue this policy you will get something about 45000 only even i have deposited more than 1 lac rupees now i want to know why we deposit in this kind of policy with icici for saving only you are just doing loot with the innocent people. Your salesman are doing loot also by telling lie with the customers. Icici is a big name this not suits you guys. And i will never prefer any one to use icici services it can be insurance as well as...
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ICICI Prudential Life Insurance — premium paid through net banking for rs 30676/-yet not received by the company

 Surendra Soneji on Apr 30, 2018
I had paid for rs 30676/- premium due on 27/04/2018 through net banking with my saving account:-[protected] of ucobank, narayanan pura, ahmedabad having ifsc code:-ucba00000255
I attached herewith the copy of mini statement generated by mobile banking showing debit entry for the above amount favoring ibp citrus[protected] date 27042018, hence i request you kindly to look into the matter and resolve my query & refund me the same amount to my account as soon as possible & oblige me...
Complaint comments  Read comments [1]Complaint category Insurance

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