ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 14%
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785
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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44
down
34

Mobile:
Mobile:
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27
down
30

Customer satisfaction rating
14%
Complaints
785
Pending
298
Resolved
45
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ICICI Prudential Life Insurance Customer Care related pictures (51)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — Auto debit to ICICI Bank account - No instructions ever given

 VijayBhasker Velury on Mar 8, 2017
My policy number of ICICI Prudential is 00100253. I have NOT given any instruction to debit my ICICI Bank account. Today the amount has been debited and amount is Rs. 26, 423.00 should be reverted back immediately. I always pay by cheque and last year I paid on debit card on April first week But I have NOT given any Standing instruction in writing. This is most idiotic and inefficient way of working. I have already paid for this Financial Year.

I suggest you to consider this payment in April 2017, otherwise, return back to my account.

Vijay Bhasker V....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Foreclosure of policy

 Yesupatham on Mar 7, 2017
In may 2009 i opened a policy scheme investshield cashbak. Policy no:11919546.
I paid premium amount? 30, 000 after that due to some reason i am unable to continue the policy, now the status says "your policy is foreclosure". Already the lock period is over till now i didn't received the amount which i invested so kindly do the needy in recovering the amount. Thanks in advance...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Mis selling of product

 nsnchauhan on Mar 6, 2017
I am holding a policy having No 20502857. I need to bring out that my wife had visited your branch to buy some mutual funds. however your agent asked her to invest in ICICI Pru Life insurance without explaining all the features and associated costs of the policy. Also she was not told about the free look up period. Moreover, I have not received policy documents til date. had i received the policy documents in time and also known about the free look period, I would have stop the policy. Now when I put up online request for withdrawal from policy, your customer care executive is telling me that you...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Icici prudential guaranteed savings insurance plan - non refund of the policy amount for policy number - 15740936

 Manoj Bagde on Mar 5, 2017
Hi,

ICICI sold me the Guarnateed Savings Insurance Plan as a tax saving come endowement plan on 20-Jul-2011. The executive never explained to me how we can close the policy in case of any emergency or issues.

I was able to pay the premiums for about 2yrs and 7 months with a monthly premium of INR 8, 023.00 rupees.

Because of financial constraints I was not able to continue the policy and now I come to understand that there is no way to recover the amount paid.

This is all hard earned money which ICICI is looting in broad day light.
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — My policy number is 07610812 please update my new mobile number 9241329157, email id - hemlata, pandey 73@gmail.com landline number is 07442370

 jrpandey on Feb 28, 2017
Entered mobile number in policy is now changed, please update my new mobile number as mentioned in complaint subject. During purchasing of policy i have no mail id but now i have mail id please update as mentioned in complaint subject similarly i have landline number please also update landline number mentioned as above in complaint subject please request for updation of mobile number, land line number and mail id...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — My policy pinnacle highest nav - i am being charged 30% of my profits for redeeming w/o any actual regulation that states so!!!

 renatoferns on Feb 22, 2017
Dear Andy
Can you kindly explain what is this sudden ‘formats’ ???
I DO NOT understand this abrupt request from you after almost 6 months???
And secondly why don’t you please keep your department head in the loop please?
I wish that you also make sure we have somebody of a higher level to monitor our communication from your end???
I wish to request this aspect be kindly adhered to strictly please!!!
Will await your full revert on this matter please.
BR
Renato C Fernandes
Riyadh KSA
+966 506646025

From: Andleeb...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Insurance coverage value

 Vijayavel SJ on Feb 15, 2017
I have ULIP, all of sudden the coverage value has been reduced without any prior notice( and no reason to bring it down on the active account). They have not fixed it even after 20+ written complaints for the last 8 months. I wrote a mail to GRO, IRDA and no response yet.

So far, I have written 1000+ mails to ICICI to get my fund value calculations corrected for 12 months data. Still there are so many corrections required for 36 months data. I am wondering, how other account holders fighting against it to get it corrected for the mis calculated fund values....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Auto debit activation

 rakesh1967 on Feb 15, 2017
Auto debit linking with icici bank account was made on with service request number 99122093 with icicprulife on date 24 jan 2017 for my policy number 20499501.
Subsequently i reconfirmed about autodebit on facility.

On 15 feb i found that premium is not auto debited. I called icicibank bank as well as iciciprulife about the same as usual all were defending with so many reasons and using sorry word multiple times. No efforts were made to resolve the issue.

I made payment on line on 15 jan transaction id 6862495.
Though call to iciciprulife is chargeable...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — ICICI Prudential is not returning my failed transaction money to my bank account. I had paid by the netbanking

 rashmirs_2000 on Feb 11, 2017
This complain was logged on 2nd of Feb. But the transaction was done on 29th of Jan. so far the company is just postponing the dates of the complain resolution dates but didn't solved any issues. Please take a corrective action

On Thu, Feb 9, 2017 at 8:04, lifeline@iciciprulife.com
wrote:
Dear Sir/Madam,

Thank you for writing to us.

We are working on your request and is taking a little longer than expected.

Your interaction reference no.99460492 for policy number 00292214 is still under process.

You can use...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — Pathetic service

 aakar patel on Feb 10, 2017
Dear sir/Madam,

I have purchased a term policy from icici pru.My policy no is 20624521.It has been a month that i purchased the policy still its on pending mode.I was been told that i need to go just for one medical test upon whicb gets cleared u will be issued the policy.Though my medicals were clear i was not been issued the policy.I called up the call centre from.their i came to know i need to go for one more test.This was really frustrating and pathetic.The second medical test can only be schedule from Monday to Friday which was really pathetic.I need to spare my day my salary...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Complain about foreclosure policy

 Manish Maa on Feb 8, 2017
Dear sir
I was opened new policy in 2010
Name of policy : icici pru assure wealth-plus
Policy number :13961729
I already paid 1 year premium of 25000 but later on due to some problem I was not paid other premium . and contact customer care for close this policy and refund my amount ( as miss guide by fraud adviser agent that u can discontinue this policy at any time ) but they denied me and added that this policy having locking period of 3 years . and they only send me SMS and without any letter communication they foreclosure my policy . I want to continue this policy...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Premium Payment [Resolved]

 patricknoronha007 on Feb 7, 2017
Premium has been paid and the amount debited from the bank account, however received a notification via email and sms that the transaction has failed. Called up the customer service number (which should be toll free and not chargeable) and spoke to the advisor for 11 minutes. No First call resolution and customer service lacking .
TAT is to high which is unacceptable.
TNI is a must for good customer service.

" If you dont take care of your customers, someone else will"

KINDLY LOOK INTO THE MATTER AT THE EARLIEST AND RESOLVE....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy No. 07015278

 Harish Chellani on Feb 1, 2017
I have Paid premium of my policy No. 07015278 for Rs.25000.00 ( Twenty five thousand) through SBI Debit card through Transaction No.362110 on purchase POS 910020004878490 dt.10/01/2017 through ICICI prulife Ins. following the directions mentioned. My bank has paid ICICI Prulife Ins & sent us the transaction details on the mobile.Till date waiting for the premium Receipt which is pending. Kindly send the receipt of my premium paid ....
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Not yet recieve comission of policy. [Resolved]

 Phrids Laujary on Jan 31, 2017
DEAR,
SIR/MADAM
I would like to inform you that am an advisor of your insurance company as from August 2016 and i have logged in 3 policies .Whereas i have logged in first policy on 19 o dec 2016 and Issuance date is 23 .So i want to to know the exact information about my comission when it will be Credited to my A/C NO-31415248691 NEFT IFSC CODE-SBIN0002099 PATHSALA BRANCH, STATE-ASSAM and My advisor code is 01304753 PRANAB LAUJARY.CONTACT 9577507024
Kindly please help me to get my commision pay out to my Bank A/C .Thanking you....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Extra Premium charged for non-existent reason

 Kunal Shelat on Jan 31, 2017
I had applied for Term insurance with ICICI and my application number is PA49753788. I have received a request from ICICI for increase in premium from INR 16692/- to INR 23701/- (increase of INR 7009/-). The reason stated in the communication from ICICI is that based on my medicals done by them I am OVERWEIGHT. Being a Health and Safety professional, I am well aware of BMI calculations and am in no way deemed overweight by any medical agency across the world.

My stats are:
Weight 65 Kgs. (As observed by the medical technician during the checkup)
Height : 5feet 6inch
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Life insurance policy - OB06564526

 mrpatel15 on Jan 29, 2017
Hi, I applied online life insurance policy in ICICI prulife, It has cancellation policy within 15 days, after i paid amount my USA credit card 17500 INR / $255.
I went to branch office at V.V nagar ANAND Gujarat, And i met manager (Garauv - 99799-56007), And by mistake He cancel my policy. ICICI refund me only $205.56 in my US credit card account. It was not my mistake.
My question is how can i get back $50 from ICICI, I request to branch officer but they are not ready pay me back.

Can you help me please.

Thanks
Mr patel...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Smart life [Resolved]

 Mansitappu on Jan 28, 2017
I purchased two smart life policies in Aug 2015 for total sum of 300000/-, at the time purchasing these policies i was not briefed about the hidden charges and also it is pertinent to mention that the company deliberately sent me the policy bonds well after one month return period so that i could not avail that facility. Now, since i find my wealth is not making any progress stopped paying the premium for present year, my policy has been lapsed and the money has gone to discontinued fund. I have been accrued the loses to the tune of Rs 55, 000/-. I am an Ex-servicemen living on pension hence i am...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Complaint regarding not providing benefits jio life insurance mediclaim

 Sourabh Talera on Jan 25, 2017
Respected Sir,
Details of patient
Insured Name :Vikas Mehta
Contact No of Insured:9993974998
Patient Name :Daksh Mehta
Relation with praposer: son
JAC ID no / SAID No :9174129993974999
I have already paid premium amount but I don't understood how to get benefits of mediclaim policy.when i was try to contact on toll free number no one received my call . I forwarded mail to Ricky Suri regarding my problem but he was not interested to reply on mail.Now I will think, time to take judicial help for my concern problem. If no one help for concern problem...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy Number: 19332147 [Resolved]

 mathanselva on Jan 24, 2017
With reference to my Policy detail, i am Mathan Selva Kumar and I need TDS Certificate for 2016- 2017, but website shows the Status "No Data Found"(refer attachment-1 and 2).
Kindly retrieve and i need the TDS Certificate by Close of Business(COB) hours today. As and when i login with ICICI Prudential Customer login i should not face these issues which i had attached(1&2)...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — False representation by marketing agent-elite 2 [Resolved]

 Harsh Dharnidharka on Jan 7, 2017
My dad had recently visited nearest icici branch to create an FD. While processing this request, bank employee made him met with a Marketing agent of ICICI Pru Life insurance for an alternative investment scheme.

The Marketing agent explained most of the benefits to dad but did not communicate any of the yearly fixed expense he would be incurring if he choose this investment scheme.

To our surprise, when we received our original policy document we came to know that out of Rs 3lacks which we have paid Rs17000 has been deducted as expense and the balance i.e Rs 2, 83,...
Complaint comments  Read comments [4]Complaint category Insurance

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Auto debit to ICICI Bank account - No instructions ever given
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Foreclosure of policy
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Icici prudential guaranteed savings insurance plan - non refund of the policy amount for policy number - 15740936
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ICICI Prudential Life Insurance
My policy number is 07610812 please update my new mobile number 9241329157, email id - hemlata, pandey 73@gmail.com landline number is 07442370

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