ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 13%
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780
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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39
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32

Mobile:
Mobile:
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25
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26

Customer satisfaction rating
13%
Complaints
780
Pending
292
Resolved
41
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ICICI Prudential Life Insurance Customer Care related pictures (50)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — Insurance coverage value

 Vijayavel SJ on Feb 15, 2017
I have ULIP, all of sudden the coverage value has been reduced without any prior notice( and no reason to bring it down on the active account). They have not fixed it even after 20+ written complaints for the last 8 months. I wrote a mail to GRO, IRDA and no response yet.

So far, I have written 1000+ mails to ICICI to get my fund value calculations corrected for 12 months data. Still there are so many corrections required for 36 months data. I am wondering, how other account holders fighting against it to get it corrected for the mis calculated fund values....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Auto debit activation

 rakesh1967 on Feb 15, 2017
Auto debit linking with icici bank account was made on with service request number 99122093 with icicprulife on date 24 jan 2017 for my policy number 20499501.
Subsequently i reconfirmed about autodebit on facility.

On 15 feb i found that premium is not auto debited. I called icicibank bank as well as iciciprulife about the same as usual all were defending with so many reasons and using sorry word multiple times. No efforts were made to resolve the issue.

I made payment on line on 15 jan transaction id 6862495.
Though call to iciciprulife is chargeable...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — ICICI Prudential is not returning my failed transaction money to my bank account. I had paid by the netbanking

 rashmirs_2000 on Feb 11, 2017
This complain was logged on 2nd of Feb. But the transaction was done on 29th of Jan. so far the company is just postponing the dates of the complain resolution dates but didn't solved any issues. Please take a corrective action

On Thu, Feb 9, 2017 at 8:04, lifeline@iciciprulife.com
wrote:
Dear Sir/Madam,

Thank you for writing to us.

We are working on your request and is taking a little longer than expected.

Your interaction reference no.99460492 for policy number 00292214 is still under process.

You can use...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — Pathetic service

 aakar patel on Feb 10, 2017
Dear sir/Madam,

I have purchased a term policy from icici pru.My policy no is 20624521.It has been a month that i purchased the policy still its on pending mode.I was been told that i need to go just for one medical test upon whicb gets cleared u will be issued the policy.Though my medicals were clear i was not been issued the policy.I called up the call centre from.their i came to know i need to go for one more test.This was really frustrating and pathetic.The second medical test can only be schedule from Monday to Friday which was really pathetic.I need to spare my day my salary...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Complain about foreclosure policy

 Manish Maa on Feb 8, 2017
Dear sir
I was opened new policy in 2010
Name of policy : icici pru assure wealth-plus
Policy number :13961729
I already paid 1 year premium of 25000 but later on due to some problem I was not paid other premium . and contact customer care for close this policy and refund my amount ( as miss guide by fraud adviser agent that u can discontinue this policy at any time ) but they denied me and added that this policy having locking period of 3 years . and they only send me SMS and without any letter communication they foreclosure my policy . I want to continue this policy...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Premium Payment

 patricknoronha007 on Feb 7, 2017
Premium has been paid and the amount debited from the bank account, however received a notification via email and sms that the transaction has failed. Called up the customer service number (which should be toll free and not chargeable) and spoke to the advisor for 11 minutes. No First call resolution and customer service lacking .
TAT is to high which is unacceptable.
TNI is a must for good customer service.

" If you dont take care of your customers, someone else will"

KINDLY LOOK INTO THE MATTER AT THE EARLIEST AND RESOLVE....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy No. 07015278

 Harish Chellani on Feb 1, 2017
I have Paid premium of my policy No. 07015278 for Rs.25000.00 ( Twenty five thousand) through SBI Debit card through Transaction No.362110 on purchase POS 910020004878490 dt.10/01/2017 through ICICI prulife Ins. following the directions mentioned. My bank has paid ICICI Prulife Ins & sent us the transaction details on the mobile.Till date waiting for the premium Receipt which is pending. Kindly send the receipt of my premium paid ....
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Not yet recieve comission of policy. [Resolved]

 Phrids Laujary on Jan 31, 2017
DEAR,
SIR/MADAM
I would like to inform you that am an advisor of your insurance company as from August 2016 and i have logged in 3 policies .Whereas i have logged in first policy on 19 o dec 2016 and Issuance date is 23 .So i want to to know the exact information about my comission when it will be Credited to my A/C NO-31415248691 NEFT IFSC CODE-SBIN0002099 PATHSALA BRANCH, STATE-ASSAM and My advisor code is 01304753 PRANAB LAUJARY.CONTACT 9577507024
Kindly please help me to get my commision pay out to my Bank A/C .Thanking you....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Extra Premium charged for non-existent reason

 Kunal Shelat on Jan 31, 2017
I had applied for Term insurance with ICICI and my application number is PA49753788. I have received a request from ICICI for increase in premium from INR 16692/- to INR 23701/- (increase of INR 7009/-). The reason stated in the communication from ICICI is that based on my medicals done by them I am OVERWEIGHT. Being a Health and Safety professional, I am well aware of BMI calculations and am in no way deemed overweight by any medical agency across the world.

My stats are:
Weight 65 Kgs. (As observed by the medical technician during the checkup)
Height : 5feet 6inch
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Life insurance policy - OB06564526

 mrpatel15 on Jan 29, 2017
Hi, I applied online life insurance policy in ICICI prulife, It has cancellation policy within 15 days, after i paid amount my USA credit card 17500 INR / $255.
I went to branch office at V.V nagar ANAND Gujarat, And i met manager (Garauv - 99799-56007), And by mistake He cancel my policy. ICICI refund me only $205.56 in my US credit card account. It was not my mistake.
My question is how can i get back $50 from ICICI, I request to branch officer but they are not ready pay me back.

Can you help me please.

Thanks
Mr patel...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Smart life

 Mansitappu on Jan 28, 2017
I purchased two smart life policies in Aug 2015 for total sum of 300000/-, at the time purchasing these policies i was not briefed about the hidden charges and also it is pertinent to mention that the company deliberately sent me the policy bonds well after one month return period so that i could not avail that facility. Now, since i find my wealth is not making any progress stopped paying the premium for present year, my policy has been lapsed and the money has gone to discontinued fund. I have been accrued the loses to the tune of Rs 55, 000/-. I am an Ex-servicemen living on pension hence i am...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Complaint regarding not providing benefits jio life insurance mediclaim

 Sourabh Talera on Jan 25, 2017
Respected Sir,
Details of patient
Insured Name :Vikas Mehta
Contact No of Insured:9993974998
Patient Name :Daksh Mehta
Relation with praposer: son
JAC ID no / SAID No :9174129993974999
I have already paid premium amount but I don't understood how to get benefits of mediclaim policy.when i was try to contact on toll free number no one received my call . I forwarded mail to Ricky Suri regarding my problem but he was not interested to reply on mail.Now I will think, time to take judicial help for my concern problem. If no one help for concern problem...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Policy Number: 19332147

 mathanselva on Jan 24, 2017
With reference to my Policy detail, i am Mathan Selva Kumar and I need TDS Certificate for 2016- 2017, but website shows the Status "No Data Found"(refer attachment-1 and 2).
Kindly retrieve and i need the TDS Certificate by Close of Business(COB) hours today. As and when i login with ICICI Prudential Customer login i should not face these issues which i had attached(1&2)...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — False representation by marketing agent-elite 2 [Resolved]

 Harsh Dharnidharka on Jan 7, 2017
My dad had recently visited nearest icici branch to create an FD. While processing this request, bank employee made him met with a Marketing agent of ICICI Pru Life insurance for an alternative investment scheme.

The Marketing agent explained most of the benefits to dad but did not communicate any of the yearly fixed expense he would be incurring if he choose this investment scheme.

To our surprise, when we received our original policy document we came to know that out of Rs 3lacks which we have paid Rs17000 has been deducted as expense and the balance i.e Rs 2, 83,...
Complaint comments  Read comments [4]Complaint category Insurance

ICICI Prudential Life Insurance — Undisclosed policy charges & lack of response from customer service [Resolved]

 Raja Vaidyanathan on Jan 7, 2017
On my recent visit to india i was advised to invest in an icici ulip policy and was explained all the benefits but was never given the details of the hidden charges of investing such as premium allocation charge, mortality charge etc. I discovered these charges when i receive my policy document and first premieu receipt. Since there was a 15-day cooling period where i had the option to cancel the policy i got in touch with the customer service email lifeline@icicipru.com asking them to either cancel the policy or at least let me know how to cancel it. However after multiple reminders and a week...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — Use of obscene language by icici prudential telecaller on phone [Resolved]

 Kalyan Bhattacharyya on Jan 3, 2017
Sir/madam,
Today like many other days, i had received a phone call from icici telecalling regarding a previously cancelled policy some time ago i had already had prolonged discussion regarding it and even waited for an agent who never turned up.
Anyway, i was unwell and trying to sleep when i was disturbed by the phone call from icici regarding the same policy and its methods, so i had strongly suggested to stop calling me regarding the same issue as it has been discussed repeatedly.
To my utter surprise, i was called by the same girl from a personal number and slang language...
Complaint comments  Read comments [1]Complaint category Other

ICICI Prudential Life Insurance — Unprofessional conduct

 vipin bakshi on Dec 30, 2016
I surrendered my policy no 16234222 dt 23.12.2011 on 28 .12 16 at sector 8 office

on 29 dec ur coustomer care lady rang me up & informed me that if Iwant to save income tax of one lakh I should invest rs 80, 000/= in Reliance life insurance .I was surprised

Same evening 2 girls from Reliance came to my house .Ienquired where about of ICICI rep .They said ICICI rep has authorized to fill the form on behalf of Reliance.

To me this was very strange & smacked of unfair trade practices by ICICI employ.Hence the complaint...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Cancellation of policy in Free Look Period, Policy No : 20489486 [Resolved]

 Anjalikhannakcl on Dec 28, 2016
Cancellation of policy in Free Look Period, Policy No :20489486

Respected Sir,

I Vandana Khemka, Resident of 1296, Sec 14 Faridabad. I purchased a Life Insurance policy with Icici Prudential Life Insurance Co. Ltd on my name, bearing Policy no : 20489486. Premium of this policy was Rs. 3 Lacs/ anum . I purchased this policy against my amount due from ICICI but as i got the policy document it is not as per my expectations, I have immediately connected the agent and discuss the same he told ok we will talk again for it after four days when I have not got any confirmation...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Regarding to retain the policy [Resolved]

 dunnee on Dec 28, 2016
Sir
It is to inform you that I have received a call on 19.12.2016 at 3.03 PM on my mobile no. 9868125035 from ICICI through phone number 1409803453. Caller name is Abhinav Khanna, Mob No. 9210099703. Abhinav Khanna, told me that Your Policy No. 23583573 premium amount Rs. 50, 000/-commenced from 23rd March 2009 is going to laps if you want to retain this policy please contact my relationship officer shri Ranjeet Kapoor Mob. No 9821725395. The relationship officer has advised me that if you save this policy, you may purchase a new policy of amount Rs.53, 000/-. It may or may not be genuine...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Foreclosure of my policy in spite of repeatedly contacting them to update my contact details and pay the premium [Resolved]

 Deep Nag on Dec 26, 2016
Here goes my complaint:

- i have got an insurance policy from icici prudential (Policy number: 14316496), with the condition that i have to pay the first 3 premiums (In my case an annual premium amounting to inr 26000). I paid the first 2 premiums and then in the year 2013, i had traveled abroad, and unfortunately lost the policy documents.

- in the meantime, i had moved from mysore (Where my policy was initiated) to kolkata and also opened a savings account in the icici parnasree branch, where the branch representative, ms. Reema nadeem, promised me to close my savings...
Complaint comments  Read comments Complaint category Insurance

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