ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 22%
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980
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
121
down
70

Mobile:
Mobile:
up
77
down
52

Customer satisfaction rating
22%
Complaints
980
Pending
215
Resolved
164
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — i am complaining about icici prudential policy no. 22289905

 raman1907 on Apr 18, 2019
Dear sir
/ madam

It's a big cheat with me by icici prudential staff. Mr ravi dhayal (Mobile number :[protected]/[protected] & his email id :ravi. [email protected]) who was /is my rm done breach of trust. He came my office 7 times and every time, he was having my statement (Surprised) and forced me to invest for saving his job. With trust i have signed a form and requested not to deposit anywhere without my permission. When i was chennai he called me so many time and requested to say yes for one time investment only he didn't tell me that where he is putting. My cheque and form....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — surrender icici prudential life insurance policy: - master policy no. 28456956 member identification no- 30680419.

 Praveen Kumar Dalal on Apr 14, 2019
Hello,

I want to surrender ICICI prudential life insurance policy: - “Master Policy No. 28456956 ““Member identification no[protected]”.

Which I received along with Home Loan Account No.: - LBNOD[protected] from ICICI Bank.

I also like to inform you that I got cheated by DSA & ICICI employee. The statement quoted to me at the time of home loan was that availing the insurance policy is mandatory for all home loan applications and would be auto-canceled after 3 months from the date of issue.

But now when I tried to reach DSA (Traun...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — relieving letter from icici prudential

 Saurabh-Sakshi on Apr 4, 2019
Dear All,

I am an ex-employee of ICICI Prudential and I've worked there from Aug'08 to Feb'09. However I couldn't continue to my services because of prolonged illness which happened because of my accident.

I could not do my F&F at that point in time. Now I've started my job with some other organization and need my relieving letter.

Request whomsoever is responsible for this, please do the needful asap.

My Emp ID is 561349

Thanks!
Saurabh...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — mis selling and misleading of products

 sundip_arts on Mar 31, 2019
My policy number is19930891, i bought this policy for my husband through icici bank on 30 sept 2016 from Mr. yogesh in naigaon east. at the same time i bought 3 more policies from him as i had discussed with the branch manager before.

1. the policy no 19930891 was told us with the total sum assured will be 50 lacs and premium will be less than 7000/- yearly. but we recived the policy documents late and we were suprised to see the premium was 6284/- half yearly. the sum assured amount was 65 lacs . the agent took our phone and did the verification by himself presenting himself as...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — surrender of the ulip policy

 navdeep.tupe on Mar 25, 2019
I took icici prudential ulip plan in october 2014.
I paid for 3 years and then i couldn't pay for it.

The policy is under discontinued status.

I wanted to withdraw funds as i needed money very urgently.
They denied saying that there is a lock-in period.

As per irda guidelines, i can withdraw the policy even if there is a lock-in period, however, i have pay surrender charges.

I went to the branch, they asked me to send the email to
[email protected] and they denied on that email.
I even called them today....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — not receiving or attending call 24 hr customer care..

 Kishor Chhajed on Mar 19, 2019
Non receiving or attending customer care number... Always in busy or engaged... Very bad, slow & hopeless service in pune-satara road. Pune37 branch... Many times lift under repair... Server down... Printer not in work... For senior citizen there is no any fast attending service... Branch employee not guide properly.. Neglat customers queries.. There's are many other companies which provides fast n proper service to customers... Why your company not..???...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — I want to cancel this prudential policy

 Ultra Vision Creators on Mar 18, 2019
I am vijay praveen i was working in pharmaceutical company i have been using salary account in icici bank after resigning my company i am finding suspicious deduction in my account i called customer care they told that you have activated icici prudential policy i didn't activate actually so i wanna cancel that policy and return my amount to my account i have added screen shot of it kindly do the needful...
Complaint comments  Read comments [1]Complaint category Banks

ICICI Prudential Life Insurance — reg professional tax reversal document

 sushil jain on Mar 15, 2019
Sir, i am shashi jain, have not received any professional tax reversal document (Last date to submit is 20/03.19), as a advisor, code 01083336. I asked many of the time but local office (Dharampeth, lotus
Building, nagpur) is not co-operating with us. Last year also and this year also. Kindly suggest me what to do. I also send message to customer care, but they also suggested to ask local office....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — regarding stop payment of auto debit of premium through my credit card

 kklkira on Mar 13, 2019
I have received a message on 10th march 2019 stating
'premium due on 13th march-19 for your policy no 22061821for rs 29998 shall be charged to your credit card asper standing instructions. T&c apply.'

I have never given standing instruction to charge premium to my credit card. Please donot charge it to my credit card. I will pay it vide other modes.
Request you to stop charging premium to my icici credit card....
Complaint comments  Read comments Complaint category Credit Cards

ICICI Prudential Life Insurance — refund of the amount paid

 babita81 on Mar 12, 2019
Sir... This is with regard to premium payment of my policy 35019075 payment about 10 days premium of 19, 919/-. I had contacted your customer care call on 13th march amount would be credited to my bank account by the 27nd feb of thus month... Canceled my policy and not received this document i request you yo look into the matter and help i the early refund of the amount paid
Cilent no :- [protected]...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — pf withdrawal

 Priya Pulani on Mar 10, 2019
I am ex - employee in icici pru life. My employee is is 5032716. I have applied for my pf approx a month back & i sent my pf form to the mumbai a dress but as of now i have got no response from pf department. Kindly let me know when i can expect my pf. I am waiting for your reply as soon as possible. I have resigned in june 2017 and it's 2019 & it's been 2 years almost. Kindly help crediting my pf as i have send forms to your pf dept adress....
Complaint comments  Read comments [1]Complaint category Employees

ICICI Prudential Life Insurance — refund of premium of surrendered pru elite life-ii ua2 policy

 hkds_bko on Mar 10, 2019
While going through my portfolio dt : 13/8/18 with the icici bank (Print not very clear) i came up with a surprise item. Sometime back my husband obtained me an icici pru elite life ii - ua2, policy no[protected] for sum assured 20l and paid the 1st premium of rs 2 lakh. But due to medical emergency arising out of myself diagnosed as kidney failure (Ckd) patient we had to surrender the policy within the stipulated time but in the emergency situation forgot to ensure refund of the rs 2 l paid as first premium. I find to my surprise that the amount has grown to rs 2, 47, 470.

I request...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — payment of policy 20989386

 Yogeshwar Krishn on Mar 6, 2019
महोदय/महोदया,

मैं अनीता पांडे आइसीआइसीआइ प्रुदेन्सिअल लाइफ द्वारा फ्राड का शिकार हुई हूँ. मेरा पॉलिसी नंबर 20989386 Amount 250000 Rs जो की मुझे ग़लत जानकारी देकर बेची गयी थी। मैने कस्टमर केयर में काल करके उसे कैंसेल करवाने की रिकवेस्ट दी थी,...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — annuity nomination not updated after repeated follow ups

 navzen2000 on Mar 5, 2019
Multiple call ids have been logged but with no response on update of nominee against my annuity policy with icici prudential. Customer care did not respond to any of the below logged call reference ids. Total lax is shown on the part of care team in resolving my issue

[email protected]
Call reference ids:

[protected]
[protected]
[protected]
[protected]
[protected]...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — refund of excess amount paid

 Theodora Gomes on Mar 3, 2019
Sir... This is with regard to premium payment of my policy 15112383... Which was due today... I made the online payment about 10 days ago but by mistake paidthe premium of 17, 091 twice... I had contacted your customer care call on 7th feb as well as after that but they informed me that the extra amount would be credited to my bank account by the 22nd of thus month... I request you yo look into the matter and help i the early refund of the extra amount paid....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — missguided about plan and not cancel your policy

 baljeet_kaur_jhamat on Mar 2, 2019
Hi.. Ms kamla verma at icici branch 19c has missguided me. I have open my fd from imobile of rupees 20000 and went to 19c sec branch for inquiry about 80c certificate. There kamla verma told me this fd is use less and she will open new fd and cancel this one and she debit 30000 rupees from my account. But later on i came to know that plan is on market risk and not a fd it was some insurance immediately on same day i told her to stop this process and credit my money back but she started shouted on me and refuse to do the work next day she went on leave and not stop this process. Then i went to prudential...
Complaint comments  Read comments Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — bank is not helping to withdraw the policy 22270813

 Sriramani Deyyala on Feb 23, 2019
Hi, i have two policies with icici prudential. I have been paying 1, 01000 annually for five years and the policy never seen a profit, i have taken another policy last year stupidly, and realised i am at losing end. I called bank many times to withdraw the policies but there is no help from the bank regarding this. Infact i am advised i cannot withdraw once i have joined. I cannot afford to pay anymore as my income is not the same. I need bank to let me withdraw my both policies and not invest my funds anymore for both these policies: 22270813 and 19660889.
Thanks
Ds...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — non issuance of policy and medical test

 Ghunu on Feb 19, 2019
Dear sir/madam,

My application no ob10766364,
You people were calling daily to take the policy, since when i have made the payment you foolish people are neither calling me nor taking my calls. My policy has still not been issued. Medical test is pending. On your broucher it is written that our medical team will visit to take medical report. Why they people are not coming since i have informed to vinod sharma who were always calling by [protected] and[protected]. Now this foolish man is not responding. Either you proceed my policy or cancel the same.

Regards,...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — icici prudential policy savings suraksha cancellation/amendment

 sarvangan on Feb 15, 2019
Dear sir/madam,

I was told by icici pru representative that after surrendering my 2 existing icici pru life policies, they can arrange a new policy which will have few years (Less than 3 years) premium payment term for which total premium will not be much more than existing policies surrender value. I accepted for the offer and surrendered one of my policy but i received the policy with 12 years premium payment term with each year 1.5 lakhs as premium payment, which is huge and may be not possible to affordable for me. I initially opted for 10 years maturity period but they provided...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — cancel policy

 sandeep sapahya on Feb 14, 2019
I want to cancel my policy ob10557187 application no
Please cancel it and refund my monry in my bank account[protected]
Name sandeep kumar
D. O. B 14/02/1978
Village pathiar the nagrota bagwan distt kangra h. P

Please look this matter imake payement by mistake please solve my problem iam a regular customer of icici bank last 7year
Please solve it
[protected]...
Complaint comments  Read comments Complaint category Insurance

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