ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 22%
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867
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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69
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44

Mobile:
Mobile:
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42
down
38

Customer satisfaction rating
22%
Complaints
867
Pending
242
Resolved
131
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Prudential Life Insurance related photos (62)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — policy no 17048039 not credited after payment

 Litu1234 on Oct 19, 2017
Myself himansu sekhar rout having policy no 17048039 which was paid by me on30 september 17 by online payment service of axis bank gateway. But still now it's not showing up in the policy for amount 10226 from my uco bank account 04390100140279
Therefore i would like to inform you that i should get back my money with interest as soon as possible otherwise i will take help of law....
Complaint comments  Read comments Complaint category Online Shopping

ICICI Prudential Life Insurance — cheat and wrong information by us representative

 sharadbandi on Oct 7, 2017
U issue policy21431671 ur rerprestativ nothing discribe about policy and signed by me on blank forms tell we dissicuse on next visit and final which policy is better for u they not came in this policy they insured 100000 lacs and premium peryear 100000 rs they told insured 100000 lakh and cheat at every stage next they not visit and fill form by own hand i am not able to pay premium100000 u take necessary; action and cancle my policy...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — cancellation of insurance policy

 Satya Vrat Singh Chauhan on Oct 7, 2017
Sir/madam,
I satya vrat singh chauhan resident of 39 aravali apartment alaknanada new delhi asked your bank staff at icici bank alaknanada new delhi for mutual fund
(Balanced fund) but they issued me insurance policy (Policy no-21458056 aaa plan) and deducted 60, 000 rs from my account no - 102305500332 on 05/10/2017
Which is totally unacceptable. Please cancel my policy and return my amount in the same account.
I will be very grateful for your cooperation
Yours sincerely
Satya vrat singh chauhan
Mob no-9999942920...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — complaint based on not properly guided by the kamenahalli branch, bangalore executives

 Christina Angelina Lemos on Oct 6, 2017
Respected sir/ madam,
I would like to bring to your notice that i approached the icici branch office located at kamenahalli, bangalore for linking aadhar verification. The executive after seeing our account balance advised us to invest our savings in your bank. So i in turn requested for a fixed deposit scheme for rs.1, 20, 000/- for a period of 5 years. Your executive mr. Darshan and mr. Rajesh in turn doing for the same took all the details and put me in trouble by issuing an another plan where i have to pay permium yearly rs.1, 20, 000/- for 5 years. He just took verification details...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — your bank icici employee cheat

 sharadbandi on Oct 5, 2017
Policy no-21431671 sharad kumar bandi ur employee signed on blank paper tell we are comeing after two days and investment in new policy with my conformation that not came not mr sethi on seco;und infromation meet me they fill from on there choice amaount ; policy years; and premium i am old man not wants insured no capicity to pay premium i have hearing loss62% they cheat me in every stage not wants ur policy i am ill man...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — amount debited from main account

 Akash114 on Oct 5, 2017
On dated 12/06/2017 there is unwanted deduction of rs 8, 625.00 from my icici bank account. And the reference in account statement stated as 5171979642/0306/iprugrpterm/dc

My icici bank account is 341301501041 & branch-anjar, gujarat

I have never applied for any such kind of policy.

Please do the needful as early as possible and return back my money....
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — cancellation of policies under free look period policy no-21294214 and 21282762

 Mohansingh1975 on Oct 3, 2017
Respected sir,
I mohan singh purchased two life insurances of premium of rupees two lakhs each with icici prudential life insurance co. Ltd on my name bearing policy number-21294214 and 21282752 and policy name was elite life. Policy was issued on 19 august 2017 but i still have not received my policy.

When my policy was done i requested the fsc to modify my nominee but that also has not been done after repeated requests. The branch staff is very cooperative and earlier also i have done about 10 policies because of the services provided by the branch staff. But this time...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — regarding refund

 gurmeetindian on Sep 29, 2017
This is regarding policy plan life stage assure (Pension plan) policy no: 12115392 which i had bought in 2009 and for the same i had paid rs.40, 000 as annual premium.

The policy was given to me by the deputy manager of icici bank sector 9 rohini new delhi branch. I was told i had to pay annual premium for minimum 3 years. If in case of any failure in the payment then the company will keep the premium for minimum 5 years and thereafter i can withdraw the paid premium.

Due to some unfortunate reasons i was unable to pay the premium amount for 3 years but paid for 1...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — entering of the wrong deductee pan number..

 abhinavaggarwal1 on Sep 28, 2017
As i want to inform that your one of the person has entered the wrongful pan number while deducting the tds of the policy... There is clerical mistake done by the deductor who pan number is mumi30877g. The wrongfully pan entered ny the deductor is afwpa0246f which has not any link with the your policy...
Please correct the information entered by you... I have to file the return.. Please solve my problem.. I am very thankful to you.. Please see matter... I am attaching the photos of 26as... Which show there is deduction of tds by you company.. But i don't have any policy of your comany......
Complaint comments  Read comments Complaint category Business & Finances

ICICI Prudential Life Insurance — updating of email address and mobile

 ggh_26 on Sep 25, 2017
I had a policy with number 16767974 bought in the year 2012 and was paying correctly till the 2014, and since the payment of policy was a standing instruction to credit card it was done which i thought, but in the mean while my credit card got cancelled and i was out of country, i sent a mail through the registered mail id stating to confirm the receipt or intimate me,
I even didnt received any mail or message from the company reminding the pending payment,
Ultimately i made the balance payment in 2017 through online portal and sent the request to customer care for updation of my...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — illegal deduction of rs 8407

 Ramneet birring on Sep 24, 2017
On date 8/5/2017 illegal deduction of rs 8407 was done from my account no-6733015500403 on my repeated visits to the bank nd even to the insurance company em not getting the answer for this dedcution neither the banks are answering nor the insurance company. The deduction was done after i recived a cal from custmer care saying abt sme policy bt i totally refused to take such policy but the next the dedcution was done then i immediately visted the icici bank but i hvent got the anserwere till yet. Kindly help me. Please consider my complaint.
Thanking you...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — cancellation of policy.

 Pravat Maharana on Sep 22, 2017
Thank you! You have confirmed your application for icici prudential life time classic with a premium amount of rs. 101000 payable for 7 years and policy term of 10 years. Call on 18002660133 before 24/09/2017 to modify the details with your request no. 107840380

I got this message, one of my friend from icici has forced me to do this policy, please cancel this policy asap....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — regarding delay cancellation of policy

 Lingaraj Mahankuda on Sep 22, 2017
Respected sir,
I sri lingaraj mahankuda beg to state that i am working as a tte at east coast railway. For my sister's marriage i had needed some money at that time i have applied online for personal loan & one locally (Puri) icici loan agent namely himansu met me and told about personal loan and take required document. At that time he told me without insurance policy you couldn't get loan and met me another insurance agent namely ayesh, that's why i have taken a policy vide. Policy no.21156784. Dt.03.07.2017 after 15 days the personal loan agent told me you are not elite for personal loan....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — pension amount not credited to annuity policy [Resolved]

 shailesh_more@rediffmail.com on Sep 14, 2017
Dear sir/madam,

This is mr. Subhash vasanatrao more holding annuity policy with no. 11569 with icici prudential life insurance.

My complaint is that my pension amount which gets credited to my account 27th of every month is not yet credited. While calling the toll free number (18602667766) i am getting different information for every calls (Which i am doing to check the reason for pension not credited to my account). Please find the below the different information:-

1. The pension is already released on 1st september. But in reality the pension is not...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — policy foreclose and company refused to give money [Resolved]

 adi83chaudhary on Sep 14, 2017
Hi
My name is ramesh chaudhary.. I had bought icici prudential ulip policy no 03053813 on june 2006... I had paid 3 half yearly installment of this policy and after that i stopped payment... That time they told 3 years locking period and after that can withdraw money but now they told something different and told me that policy is already foreclose... They never informed me about such and without any intimation they did that..
Ramesh chaudhary
9687656767...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — foreclosure of policy [Resolved]

 Jaswinder1971 on Sep 12, 2017
I have two policies namely icici pru whole life with policy no 16189310 and guaranteed savings insurance plan with policy no 16111563. These both policies were subscribed by me on 15 nov 2011 with a yearly premium amount of rs 49, 960 each. I am a army officer and due to exigencies of service i was not able to pay any premium after first year. I contacted icici prudential representative named mr ashish malhotra on his mobile no 9717328413 and was told by him that i can only surrender my policies after completion of three years from the date of issuance. However after three years mr ashish malhotra...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — cancel icici prudential policy [Resolved]

 satya pala on Sep 10, 2017
Cancellation of policy in free look period, icici prudential policy number 21310021.

Respected sir,

I satya prasada rao, resident of kukatpally hyderabad. I purchased a life insurance policy with icici prudential life insurance co. Ltd on my name, bearing policy no : 21310021. Premium of this policy was rs. 1, 5 lacs/ anum. I purchased this policy in my icici brach as brach manager explain about policy. Some how i took the policy and the realized same day went to branch to cancel the policy branch manager told you will get email just click no to cancel the documents....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — premium receipt not received timely [Resolved]

 Shivkantsharma on Sep 10, 2017
Dear sir,
I have submitted my premium amount one month ago in advance. But i did not received premium receipt yet now. My policy no. Is 16011349 and i have done payment in first week is sep' 17.
As per your website rule it will reflect in two days after submission of premium.
It also happened last year also.
There is no receipt no.in premium paid certificate also for authentication.
I want to know that why there is so many follow up for customer services.
I will discontinue my policy in this case.
Pls call me at 9927024242 at my registered mobile...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — non payment after surrendering policy [Resolved]

 ASGHAR FARAZ on Sep 8, 2017
I had applied to surrender my Insurance Policy No- 16259969 on 26th Aug 17 at your Koramagala Branch- Bangalore after I realized that I have been conned by ICICI.

At the time of selling this policy your sales agent had told me that I will get an option to surrender and withdraw from this policy after 7 years and I will get full fund value and added bonus at that time, if I do not wish to wait till 15 years. But now after paying on time premiums for 6 consecutive years, I am told that I cannot withdraw after 7 Years and I will have to wait till 15 years. In case I withdraw, a major...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — icici prudential policy lock in [Resolved]

 mj99 on Sep 7, 2017
Hi, i was talked into loving rs. 2, 00, 000 from an fixed deposit that was maturing into a prudential life insurance account with the promise of great returns etc. I was not explained that this would be locked in for 5 years. When i decided to discontinue the policy after a year, i was then told that i cannot do it. 2 years later, i am still stuck with the policy, and i see my total account balance reducing due to frivolous charges (About rs. 20, 000) that are not transparent to me at all nor were they disclosed. I think this is predatory practice by icici which should be fixed or investigated by...
Complaint comments  Read comments Complaint category Insurance

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