ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 18%
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821
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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55
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39

Mobile:
Mobile:
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33
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35

Customer satisfaction rating
18%
Complaints
821
Pending
332
Resolved
84
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So far so good - The company responded to our notifications and is working on resolving complaints.

ICICI Prudential Life Insurance related photos (54)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — ICICI Prudential Life Insurance Insurance done on my name without my knowledge

 gauravniti26 on Jun 24, 2017
Hi all,
I want to tell you a very interesting story about ICICI bank LTD.

it is totally fraud. ICICI bank executive have given me a policy 119000 and policy no is 21108018 and it is not my knowledge that insurance has been done and amount deducted from my home loan account. any one can take responsibility and revert me on priority. I am not interested to purchase the policy.
name :- gaurav Tyagi
mob no:-8800197419...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Negligence of customer's request

 ankushagarwal1988 on Jun 22, 2017
As i had taken a term policy from icici pru and at the time of signing the papers. I requested to the executive to convert the emi's on monthly. He assured me that first time you had to pay the half yearly amount and from the next installment it will convert in monthly emi's. Since then i had given the request thrice in the local branch but no body is ready to listen as i mailed once but no response yet. If such kind of services are their i will suggest the company to stop making fool of your customers there are so many other options in the market. And i will never ever suggest any one to deal with...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Unwanted money deducted from my icici a/c

 Mir Lutfar Rahaman on Jun 21, 2017
On dated 20th jun 2017, amount of 10, 339 was deducted from my icici bank account. I visited my nearby branch and came to know that amount was taken by icici prudential and icici bank can’t do anything.
I called customer care office of icici prudential.
I never given permission or request icici prudential for any kind of insurance.
It’s the clear case of stealing money within icici group.
I want my money back immediately as this was done without my permission....
Complaint comments  Read comments Complaint category Other

ICICI Prudential Life Insurance — Surrender of policy no.14189268 dhananjay kumar singh

 Dhananjai Kumar Singh on Jun 15, 2017
I have purchased a policy 14189268 in july 2010 and pay 3 premium eqally ₹50000/upto 2012. Need of money as per irdai rule i have surrender the policy in original with cancelled cheque, id (Aadhar card), pan card, photo through your icici branch ghazipur u. P. On 25 may 2017 but till date money has not been transferd in a/c. I approach regularly to branch about surrender status they are always assure me that have patience and wait. To day branch executive directed me to personal appearence in varanasi office is must....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Unwanted deduction

 Poonam ch on Jun 12, 2017
Hi

Icici prudential life insurance — unwanted deduction of rs. 8786/- from my icici bank account.


On dated 12/06/2017 there is unwanted deduction of rs. 8786/-from my icici bank account. And the reference is account statement stated as 5171967445/0706/iprugrpterm/dc

My icici bank account is 060101536400.

Kindly requesting you to return my deducted amount that is rs. 8786/-

If this amount is deducted for any type of policy then to tell you that i am not interested in any type of policy for now.

Please...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Amount debited from main account [Resolved]

 abhisheksscorpion on Jun 12, 2017
On dated 12/06/2017 there is unwanted deduction of rs 8, 016.00 from my icici bank account. And the reference in account statement stated as 5171971338/0606/iprugrpterm/dc

My icici bank account is 055801607847, infosys ph2 branch, hinjewadi, pune mh

I have never applied for any such kind of policy.

Please do the needful as early as possible and return back my money....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance Company — Pradhanmantri bima yojna

 mukesh.chauhan on Jun 9, 2017
We have a problem that one of our friend expired on 20/03/2017 Name Vinay S Shirishkar bank account no 017801004231. Policy No 00002273 we had submitted all documents to icici prudential Bharuch branch and they arenot providing any current status of claim till date.Pl help for the same/Suggest us the way to know the status at the earliest.
lot of mail and verbal talk taken with the bank but till date nothing has been done from icici prudential.They are not explaining anything and no status is provided about the claim....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Unwanted deduction of rs 9160 from account

 ratishganve on Jun 9, 2017
On dated 06/06/2017 there is unwanted deduction of rs. 9160/-from my icici bank account. And the reference in account statement stated as 5171859066/3005/iprugrpterm/dc

My icici bank account is 123801524218, andheri western express highway branch.

Few days back before this incident i received one call regarding some policy, in my conversation with i cleary told that i'm not interested in this policy and dont want to activate this plan. Still this thing has happened.

Please do the needful as early as possible and return back my money....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Insurance amount fraud in icici

 HydUser9247 on Jun 5, 2017
Dear srikanth,

I checked all of your responses. You didn’t worked on the issue.
You are failed to set up a conference call till now even after so many requests.
You are simply saying only one thing by listening from the relationship manager that i was signed on the docs.


Why i have given complaint to you (Or) other higher officials from starting onwards?


I have given complaint on your icici executives for cheating issue (Is it right? Will u agree??).


What is meant by cheating???. Have you...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Complaint against policy application no.-os07159975.

 Murari Lal Dhanuka on Jun 1, 2017
With reference to the above, i murari lal dhanuka holder of policy application no. – os07159975. I make it these policy on 18.04.2017, amount of rs.9453/-, which is paid by demand draft. But till now these policy not approved by your branch. I make it these policy to request by your agent sneha tiwari who is work at burrabazar branch icici bank. I want to made these policy in hdfc bank, because on that bank policy premium very low to compare to icici bank, but my relation to bank and burrabazar branch is very good, i drop my idea to make policy in hdfc bank.

When i made these policy,...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Icici prudential fraud-deducted money from my icici account directly

 Parmod Kumar K on May 31, 2017
Yesterday amount of 14, 738 was deducted from my ICICI bank account. I called them and came to know that amount was taken by ICICI Prudential and ICICI bank can’t do anything.
Customer care has given me toll free no call ICICI Prudential.
I never talk or request ICICI Prudential for any kind of insurance.
It’s the clear case of stealing money within ICICI Group.
I want my money back immediately as this was done without my permission.

My Contact-Parmod Kumar-7066028565...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Wealth maximiser icici pru policy 19883561

 jagjeeta on May 30, 2017
Hello,

I am an nri customer and i was made to invest under this policy with gross misrepresentation and disclosure. There is a trust relationship between the bank and its customers and this was definitely breached with this investment. While visiting the branch last year in feb-march 2016 timeframe the said policy and product was discussed with me and i was assured that this is the best policy to invest in. I was just shown the return part and told stories about other customers.

On inquiring about the charges i was told there are minimal charges of around 10000 and...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Unwanted deduction of Rs. 6204/- from my ICICI bank account.

 atul borse on May 30, 2017
Dear sir,

On dated 23/05/2017 there is unwanted deduction of rs. 6204/-from my icici bank account. And the reference is account statement stated as 4171844291/1205/iprugrpterm/dc

My icici bank account is 049601502470, branch bavla.

Kindly requesting you to return my deducted amount that is rs. 6204/-

If this amount is deducted for any type of policy then to tell you that i am not interested in any type of policy for now.

Please do the needful as early as possible....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Complaint on the prudential life insurance official [Resolved]

 Manikandan Sekar on May 30, 2017
I'm an investor in wealth builder 2 since 2014 and i have paid 3 premiums so far.in august'16 one of the senior personnel from icici prudential met me saying that your fund is very low, henceforth
Im here to boost up your funds. The ats option is not checked in and there fore he made me to sign a document containing the details to opt for the ats. But when i contacted the person who initiated
This policy for me said that he included the ats. But they both had contradictory opinions when they had a conversation through phone.
This person who met me some how convinced me to choose...
Complaint comments  Read comments Complaint category Banks

ICICI Prudential Life Insurance — Non updation of policy premium

 Sanjay Thakan on May 24, 2017
I have paid my policy no 16627996 premium through mobikwik on 2 may 2017 and till date it is not updated and i have paid for it and i have complain two time for it but could not get any solution till the date and mobikwik customer care suggest me to directly contact to operator by using operator id mobqmp322775369 please do necessary action and please give feedback....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — ICICI Prudential Online fraud - Payment debited for ismart policy after 2 months of cancellation of Policy/ECS [Resolved]

 Venki22 on May 15, 2017
ICICI i smart policy number 19844786, policy was due for Renewal on 11-Mar-2017 and the request for cancellation of ECS/Policy was submitted on 02-May which was also acknowledged and cancelled. But the money was debited on 29-Apr-2017 and when enquired with customer care understand that someone in the process have given a manual request for re-debit from their end and the money was debited, there is no resolution till now instead they say that the issue is escalated with the highest authority who does not even acknowledge a customer complaint. The case is still open and my money is due for credit...
Complaint comments  Read comments [3]Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — Insurance done on my name without my knowledge [Resolved]

 Arpit Chouksey on May 11, 2017
I have received below mentioned messages

08May - Dear Customer, policy documents of your policy no. 20980379 are available on www.ipru.co/?ywvix2fm. Enter the first four letters of your name in lower case and date of birth in ddmm format to view them now.

05 May - Thank you. We have received the premium of Rs.100000 on your policy no.20980379. This will be applied to your policy on the due date or the payment date(if it is after due date). We will send you a confirmation with a premium receipt

05 May - Welcome to ICICI Prudential Life Insurance.Your policy...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Fraudulent policy selling to NRI customer [Resolved]

 yfq on May 10, 2017
Both ICICI bank employees and ICICI Prudential agents misinformed and used wrong tactics to sell Wealth Builder and Elite policies. Client id 49178990
I wanted to invest my money in India. These policies were sold as better investments than FDs which is turning out to be false. They didn't say they were market driven and so not safe investments. Also, they didn't inform about the high operational costs. I was told to stop one policy to buy another because of being a better policy but was not told that I cannot withdraw my money from the stopped policies for 5 years.
Their online system...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — Foreclosure of my policy [Resolved]

 Melvina Dsouza alias Muneera on Apr 29, 2017
My policy no 12043732 which I purchased in 2009 is showing its foreclosure. I was told by the manager than that year that I had to pay only 50, 000 to get cash back as per funds invested in market. I was going through divorce that time, I feel the manager took advantage of my suitation and made a mock out of me. I want my refund back, I fail to understand this kind of closure....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — Relieving letter /5004411 / ajay kumar singh

 ajay9044 on Apr 27, 2017
Espected sir
My self sukhwinder singh and i have joined this organisation from 14-09-2009.due to sum personal reason i cannt continue this job so i m resined this job dated as on 06-05-2010.but i omhave not recieve any resignation letter from ur company. as soon as possiable send me my resignation letter on my this id: raryan4u@gmail.com.

regards:
Ajay Kumar singh
Emp. code: 5004411
Asst financial services Manager
Varanasi...
Complaint comments  Read comments Complaint category Insurance

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