ICICI Prudential Life Insurance Customer Care
ICICI Prudential Life Insurance Co. Ltd.
Customer satisfaction rating: 22%
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1002
COMPLAINTS

ICICI Prudential Life Insurance Customer Care

ICICI Prudential Life Insurance Co. Ltd.

Address
1089, ICICI Prudential Life Tower, Appasaheb Marathe Marg, Prabhadevi
Mumbai
Mumbai City District
Maharashtra
India - 400025

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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128
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74

Mobile:
Mobile:
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82
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54

Customer satisfaction rating
22%
Complaints
1002
Pending
213
Resolved
166
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ICICI Prudential Life Insurance related photos (88)

ICICI Prudential Life Insurance Complaints & Reviews

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ICICI Prudential Life Insurance — pf claim status

 Dipen Anandpara on Sep 16, 2019
My self Dipen Anandpara, Employ number 5008497 has been resigned on 2014 and i applied for my PF on 3rd August 2019.(Application send to ICICI Pru life insurance co Ltd, rani sati marg, malad east 400097).till now i didn't receive my PF.So kindly help me to know the current status of my PF. i am not getting any reply from [protected]@iciciprulife.com as well, i have send many mails to them about the same....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — paid online premium amount and still deduction via standing instructions

 Utsav D on Sep 7, 2019
I had paid the premium of 2, 40, 000 rs online for the ulip policy : icici pru elite life super. I want to ensure that again the amount of rs 2, 40, 000 is not deducted again from my bank account i talked to icici prudential life - they told me for ecs cancellation - need to call the bank when i talked to icici relationship manager - he told me to contact icici pru life. So tell me what should i do now. Again call icici bank and icici pru life.

Tracking call id : call id #[protected]
Policy : 26002660



Icici responded me on saturday evening to...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — complaint regarding removing me from icici prudential without giving any reason or information and though i have not given any resignation

 abhiudya on Aug 28, 2019
My name abhiudya vijh
(Employee id : 5064949)
Got campus placement in icici prudential from lucknow joining in delhi but not provided any channel and i was sent to lucknow from delhi on the basis that i have got joining there but not given me joining there in lucknow and said you don't have written document that you got joining in lucknow after that delhi hr said there also no opening is there now
And after few days lucknow hr nikita tandon removed me from the system without giving any reason...
Complaint comments  Read comments Complaint category Job & Career

ICICI Prudential Life Insurance — closed policies

 sathish_154 on Aug 21, 2019
Hello,

I have obtained the following icici prudential policies in the past at various times.

Policy numbers:
17139516
16224009
17440254
19275777

All these policies were taken as per the advise of your representatives at villupuram branch of tamil nadu. Each of these policies were taken with an assurance from the branch that these policies could be closed after paying 3 years of premium.

I had been paying the annual premiums on time.

In 2018, when i approached the branch regarding the closure...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — reimbursement of amount paid by me for medical test

 Sivavisa on Aug 20, 2019
With reference to my policy 40767789, i was asked to do the medical tests specified by you, with a confirmation that the total cost of all tests will be reimbursed by you. Based on this i spent around bd 275/- (Inr approx. 51k) in june and now its more than 2 months still the same not reimbursed to me. Mr. Madhu sudhana rao keeps on telling its will be processed today... Tomorrow... For the past 2 months. My first experiance with icici is bitter now and i don't think i will renew the policy next year!!!
Lookiing favourable reply from you...
Complaint comments  Read comments [2]Complaint category Insurance

ICICI Prudential Life Insurance — online term insurance - no support from icici prudential customer care

 Maruthi.91 on Aug 8, 2019
I.e 08.07.2019 taken term insurance plan by online policy bazar website application number OP00161918 and ICICI Prudential life insurance issued term insurance policy number 42728521. During application I given my name as mentioned in my passport Maruthi Dattananda Shetty Hanglur because of I am NRI . Some of the document in India such as Adharcard, Pan card, Driving license, Education certificate only mentioned as a MARUTHI but all other details like Address, date of birth are same in all document. so i attached all my document and signing on the document for self-declaration i don’t want face...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — prudential signature [policy no. 35223705] - misleading information

 malaykumarghosh on Aug 6, 2019
I have purchased icici prudential signature [policy no. 35223705], in the name of malay kumar ghosh on 12-dec-17 by redeem on of my old policy lifelink super [03191383]. During redeem the old policy lifelink super [03191383] one of customer manager in prud. Office advised me if i purchase new policy of prudential signature then there will be no tax liability to me on the maturity of the existing policy of amount i. E. 1, 54, 232/- but now i see the mentioned amount appear in form 26as and i liable to pay tax on that amount. Also she confirm that i need to pay only 3 premium for prudential signature...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — 2 times payment (rs 25000) done for my insurance policy no - 12312415

 [email protected] on Aug 5, 2019
Dear sir,

1- i did try to pay amount rs 25000 against my insurance policy no[protected] on 01/08/2019 in between 1st time show the fail so i try to next attempt and come to message successfully done. But message come from bank, 2 times payment done of rs 25000 each and i checked my account, there are also show 2 times debited from my account.
2- i did not got premium certificate till now also....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — policy withdrawn but no money returned application number ob10691489

 Bimal Panigrahi on Jul 12, 2019
Icici prudential is a horrible life insurance provider. Wasted a lot of time by doing tests. Finally they did not provide what i asked for and policy was withdrawn with mutual consent.

Application number :ob10691489

Now that my policy is withdrawn they are not returning my money. Never seen such horrible response from their customer cares. What is stopping you from returning my money. It is been 5 months.

I have other other policies running i am planning to discontinue them. When you take our money everything is digital and online but when customer need...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — applying for noc

 September4 on Jul 11, 2019
Dear team
I have already applied for NOC a month before. But till now it’s not proceeding at all. I am facing so many problems regarding this. Already I am getting so cause notice from my recent job. Already I have visited so many times to the branch also but there is no result. Here is the acknowledgment slip given below in image. Please do needful. My agent code is 01086437...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — term policy

 poulosead on Jul 1, 2019
I just inquire about team policy through policybazar.com. After i got call from them to take a policy from icici. But i have a doubt weather is it genuine or fake? I search in consumer complaints, found lot of complaints against icici. Which is thrusted bank or agency? What about sbi? Deny clime is common strategy for all complains. Compare to different companies which are thrusted one?

Paulose...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — forcefully renewal of premium policy and breach on bank account security [Resolved]

 ankitkalanoria on Jun 25, 2019
I took health cum term insurance policy from icici prudential last year and then i left india.in abroad - those health benefits premium were not making sense to me as those were applicable for india only.

So i decide to not renew my health insurance. Through their prudential web application there is very hard to find surrender button but that doesn't work. They don't have any call number which domestic customer (But outside india at the moment) can use to call.

Somehow i managed to use application to register surrender message but guess what - after sending the message...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — policy details update issue

 Yasaninaresh on Jun 25, 2019
Hi ICICI,

This is regarding my policy details updation in application form. I have requested many times to update details via email and later i received calls from ICICI also but nothing happened still the same detials showing in application which is wrong.Till this extent i dont have any remark on icici but after this am not happy with the services which am getting.

Please resolve asap

Detials-

Policy no[protected]
Apllication No- OB11375589

[protected]@gmail.com...
Complaint comments  Read comments [1]Complaint category Health & Life Insurance

ICICI Prudential Life Insurance — fraud policy & company as well

 Akhlesh Giri on Jun 22, 2019
I am customer of icici prudential insurance, my policy # is 17211387 due to some reason. I was unable to continue my policy. I had paid ₹15000 premium i was unable to pay the premium due to some problem. At that time i talked with customer care regarding forclosure of that policy but he told me that the policy is having locking period of 3 years and i will not get money return, please try to get money after 3 years. Now after more than three years. I talked with customer care, now they are telling that your policy has been lapsed and i will not get any amount.
So tell me is it fair?, that...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — my pf withdraw

 BhagBsdk on Jun 8, 2019
Dear Sir,

Myself Vishal Verma, i was working with icici predential . now i have already applied for my PF,
MY EMP ID - 5038463.
now i am not recived any amount from my PF,
i have send all the Document related PF Withdraw
so please Reply me on my mail id- [protected]@gmail.com, you can inform me on my cell. +91 [protected]

So please do the need ful....
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — suspicious call, fraud debit transactions from bank account

 Swati167 on May 31, 2019
On 29 may, 2019 i submitted complaint regarding my policies and gst refund against icici prudential life insurance. On 30 may, 2019 i receive a call from +91-[protected] this number person name deepak kumar (Employee id:12777). He said he is employee of icici prudential and contacting me regarding my complaint. He confirmed my bank account details with me and did three transactions amount rs 3602/, rs 8602/ and rs 8902/ on asking he said the amount will get credited in my account.

I found those transactions suspicious and called bank to check whether those transactions are credit or...
Complaint comments  Read comments [1]Complaint category Insurance

ICICI Prudential Life Insurance — not received: gst refund and correction in maturity amount

 Swati167 on May 29, 2019
Last year i purchased two policies from icici prudential in august 2018.

1. Icici pru saving suraksha (Policy no.[protected] of annual premium rs. 30, 000 with sum assured rs. 3, 00, 000 and maturity benefit rs. 2, 33, 372. Gst amount is rs.1, 351.

2. Icici pru future perfect (Policy no.[protected] of annual premium rs. 50, 000 with sum assured rs. 5, 00, 000 and maturity benefit of rs. 2, 39, 925. Gst amount is rs. 2, 251.

Issue:

1. Gst refund: icici prudential agent promised to refund the gst amount for both the policies as i was buying...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — not releasing my pan no since 2014

 Wasimmd on May 20, 2019
Sir i am md wasim worked as an insurance adviser 3 years in icici prudential life insurance company munger bihar but my agency was terminated in 2014 owing to not completed my mbg. But company renewed my licence in 2015 without my consent as i was terminated.
Now i want to work in other insurance company but my pan is still with icici prudential and current status of my agency is blacklisted i don't know why. I need help in releasing my pan as it's matter of my career and survival. As per humanity i have right to be free.
Kindly look into my problem and help me to get pan released....
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — related partial withdrawal

 Prthakkar on May 15, 2019
I am residing at harij. I am a customer of icici pru. Life insurance and hold policy no.05727072 there is no branch of icici prudential so i have problem of part withdrawal of same i want to apply online for part withdrawal. Pls guide me for same. Insurance companies are accepting premiums online then they should be flexible for customers to withdraw the payments online and should modify their websites to apply online...
Complaint comments  Read comments Complaint category Insurance

ICICI Prudential Life Insurance — I want not policy

 NASEEM KHAN.9457634670 on May 12, 2019
I want not policy not insurance company and i want to make ko in the pese de and no one is here yet but i want to make ko in the morning and no one is here yet but i will let you know when i want to make ko in the morning and i will be there at next week and no one is here yet but i will let you know when i get it i will send it to you know when i get it i will send...
Complaint comments  Read comments Complaint category Insurance

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