Also Please note:
● Windows firewall and other firewalls should be disabled.
● Popup blocker should be disabled.
● Sun Java or IBM Java should not be enabled in advance settings of internet explorer.
●
Quotes are not updated for some scrips?
Update your securitymaster by downloading it from Utilities->download Securitymaster
Check Feedserver connection . If “F” is red then connect to feedserver from file->connect.
Disable Firewall if it is unable on your machine.
F&O Contracts are not appearing in the market watch window or date format is appearing as
4009?
Date format need to change to dd/mm/yy through Control Panel.
Click on "Regional and language settings" in "Control Panel". Click "Customize" option and in
"Customize" option-> "Date column” for "short date format" column set the date format as
"MM/DD/YY"
Not able to place an Order due to an error "Client Code Mismatch" Or "Invalid Combination Of
Match Account ?
Your session may have expired. Logout from the application and Log In again.
Not able to place Margin orders as Margin product is not available in product list?
Margin Product is available during market hours . If your login is before market hours then please
log out and log in again. Your product list gets updated on every login.
Not able to log-in. Getting error "Your Login ID is Locked ?”
Due to maximum attempts of wrong login, your login id gets locked. You can unlock your id online
on site.
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