[Resolved]  ICICI Prudential Life Insurance — Change in premium payment mode to ECS without customer's knowledge and consent

Address:

Hyderabad, Andhra Pradesh

Reg. my LifeTime Pension II policy no. 01357286, I received a letter (attached with this complaint) on 29th Jan, 2011 from ICICI Prudential stating the following:

"We wish to inform you that your request for change in premium payment mode...."

First of all, I want to make this very clear that I have never ever requested for a change in premium payment mode, and thus, this letter was a big concern to me.

Therefore, I called up the AP customer care and spoke to the CSR Mr. Vishwa Bhat, who was not able to provide any concrete reason why this sudden change in payment mode to ECS took place, even though I had never requested for it. He was repeatedly trying to put the blame on the bank/service provider.

As a customer, I would like to know that without the customer's knowledge and his/her consent, how can such changes in policy take place. Mr. Vishwa Bhat, the CSR to whom I spoke, was not able to provide any satisfactory explanations and was trying to confuse me by giving lame excuses. Moreover, even though I repeatedly requested him to take down my complaint, he straight away denied and was far from cooperative.

I had been paying the premium amount for the last 6 years by cash/cheque and this sudden audacity on the part of ICICI Prudential has raised doubts about their work processes and customer service.

I am sure that many other customers may have experienced the same issue and therefore, I am posting my complaint on this forum with the hope that this will be addressed by the concerned officials.

- Deepti Mishra
Hyderabad.