[Resolved]  ICICI Prudential Life Insurance — misleading regarding a policy details

Address:

Mumbai City, Maharashtra

sir
this is to inform u that i had received a phone call from icici prudential life insurance stating that if i pay a sum of rs.18000 then they will remove a certain agent code from my policy and even refund me the sum of rs. 18000 within 90 days. so i had issued the cheque in the name of company and paid 18000 rupees to them
but even after six months i had not received any correspondence from them side.
but then when i complained about the company to insurance registrar they called me back telling that their employee had misguided me and i could not get the refund from the company
according to the person calling me i had only one option of buying a new policy from the company and getting the amount transfered to that policy compulsorily
when i told them that i did not want to buy a policy and i will complaint to consumer forum against them the person on the other side just disconnected the line
i also have the recording of the phone call of the person ignoring my refund and accepting companys mistake