IDBI Bank Complaints & Reviews

Hi,

On 17/01/2008, I made a hot payment of Rs 49000 (id 890694) from my a/c to an OBC debit card (using card-to-card money transfer facility).

It’s been 11 days so far, but the money has not been credited in the OBC a/c till now. I have written to '[protected]@idbibank.com' and '[protected]@idbibank.com' so may times and everything I get the same response "We regret the delay. We are looking into the matter currently and request you to bear with us. We shall revert to you shortly."

In recent time, it has become like a norm in IDBI to delay on-line transactions. It has happened with me quite a few times in the past.

I even filled-up the complain form but no reply yet. And when I asked for some senior authority contact to escalate the matter, I got the reply that it is against the policy of IDBI.

Now what should I do? How can I make IDBI people not to repeat such mistakes and stop such rude behavior against customer.

Regards,
Arun Garg

Hi,
I had deposited a cheque on my loan acc no. [protected] on 28/12/2007 at FC branch pune.I was told the cheque is not cleared and has been couriered to my home address.I waited for the same for more than a week and i didnt get any courier.Now they are saying it has been couriered to the home branch,the home branch has not recieved it.Its been more than 3 weeks now.
Whenever i go to the bank and ask about the same they dont reposond properly and they behave rudely.I think they have lost the cheque.

shareholder (my mother):Mrs Rukmani Moorjani aged 88 , cant sign because of her age.still we got her signed & sent u the certificate to transfer it but sign did not match. we hv Dr. certificate why she is not able to sign.she stays in Hyd. with my sis. i m in Bombay. Plz help what to do

we sent share certificate of my mother Mrs. Rukmani Moorjani, who is about 84 yrs old, Reg. Folio No. IDB079326 Cert. No 2641627. shares held 160, Distinctive Nos.[protected] &[protected], she cant sign properly & it was rejected by u( for signature) can u tell us how can we get it transfered. We got the certificate of doctor that she cant sign, she stays there in Hyderabad only. now plz help us. I m her daughter Sheela who also have IDBI shares with u only. mother is there with her other daughter there JYOTI MOORJANI

Hi,

This is Ravi Sankara Reddy.Chitta, I have taken home loan from this bank in 2006. But, still I didn’t get the statement (it says the interest and principal amount for the year 07-08 which I have to pay) for the financial year[protected]. I have to submit this statement to IT proof (IncomeTax). Please send me the soft copy of the statement as soon as possible. It's urgent for me.

Below are my account details:

Name: Ravi Sankara Reddy.Chitta
My Ac/No: [protected]
Customer ID: 3157303
DOB:[protected]
Mobile No: [protected]
e-mail: ravi.sankara.[protected]@accenture.com

DEAR SIR,


I HAVE APPLIED BEFORE 3 MONTH FOR NET BANKING LOGIN &
PASSWORD IN IDBI BANK.MY A/C NO-[protected].
BUT TILL DATE I DONT HAVE RESULT FROM IDBI BANK...FOR THIS
I MET PERSONALY AT BHOPAL IDBI BANK....BUT TILL DATE
NO RESULT.

I AM SENDIND HISTORY OF MY MAIL TO IDBI BELOW


REGARDS
ANKIT GILLA
[protected]
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

Hi....

I m writting you since last 3 month but still i dont have any result.
should i go to conjumer foram or you people can understand
your job responcebility .Till date i don't recive my netbanking login ,password
at my address and this is my 23 mail to you.

i[censored] can't support and help to customer than tell him/her to close
account from idbi bank ....


ANKIT GILLA
[protected]
A/C NO-[protected]

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Dear .

ok for responce but i also want to change my postal adress.
my account was open in jabalpur branch and that time address was jabalpur .
now i want to change my addres also

please give mobile no for forther or inform me throw mail


Ankit gilla
[protected]


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Ankit Gilla <ankit.[protected]@gmail.com> Thu, Nov 15, 2007 at 5:13 PM
To: James Neville <[protected]@idbibank.com>
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Dear .

ok for responce but i also want to change my postal adress.
my account was open in jabalpur branch and that time address was jabalpur .
now i want to change my addres also

please give mobile no for forther or inform me throw mail


Ankit gilla
[protected]


On 11/15/07, James Neville <[protected]@idbibank.com > wrote:
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Ankit Gilla <ankit.[protected]@gmail.com> Fri, Nov 16, 2007 at 11:49 AM
To: James Neville <[protected]@idbibank.com>
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kind allention to madhvi bhat
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Madhavi Bhatt Mon, Nov 19, 2007 at 2:46 PM

Ankit Gilla <ankit.[protected]@gmail.com> Mon, Nov 19, 2007 at 5:32 PM
To: Madhavi Bhatt <[protected]@idbibank.com>
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Dear Mam ,

i will change my address later but now i need banking /transection password
immediately and idbi bhopal is nearest to me
so give instruction for further

Ankit Gilla
[protected]


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Madhavi Bhatt Mon, Nov 19, 2007 at 5:48 PM

Ankit Gilla <ankit.[protected]@gmail.com> Mon, Dec 3, 2007 at 10:22 AM
To: Madhavi Bhatt <[protected]@idbibank.com>
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Dear Mam,
kindly confirm that below mater so i will collect my login & password from bhopal office
and kindly send me bhopal office no also

Regards
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Madhavi Bhatt Tue, Dec 4, 2007 at 9:56 AM

Ankit Gilla <ankit.[protected]@gmail.com> Thu, Dec 6, 2007 at 1:57 PM
To: Madhavi Bhatt <[protected]@idbibank.com>
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Kindly confirm that my net banking login/password dispatch or not to
bhopal office . Beacuase at bhopal office record no login,passord is reach

Regards
ankit gilla
[protected]


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Ankit Gilla <ankit.[protected]@gmail.com> Thu, Dec 6, 2007 at 3:33 PM
To: Madhavi Bhatt <[protected]@idbibank.com>
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Kindly send me status ASAP.
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Ankit Gilla <ankit.[protected]@gmail.com> Fri, Dec 7, 2007 at 1:42 PM
To: Madhavi Bhatt <[protected]@idbibank.com>
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Look this mater urgent


Regards
Ankit Gilla
[protected]
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Madhavi Bhatt Sat, Dec 8, 2007 at 2:42 PM

Ankit Gilla <ankit.[protected]@gmail.com> Mon, Dec 10, 2007 at 12:03 PM
To: Madhavi Bhatt <[protected]@idbibank.com>
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Shreekant Tue, Dec 11, 2007 at 11:36 AM

Ankit Gilla <ankit.[protected]@gmail.com> Tue, Dec 18, 2007 at 12:49 PM
To: Shreekant <[protected]@idbibank.com>
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Dear Sir ,

kindly confirm that matter urgently.

till date i don't recived

Ankit Gilla
[protected]

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Ankit Gilla <ankit.[protected]@gmail.com> Tue, Dec 18, 2007 at 3:46 PM
To: Madhavi Bhatt <[protected]@idbibank.com>
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Dear sir,

As per various telephonic and mail Conversation about Intenet login
and password .i am follow up for three months with various executives
in mail and telephonic talk.but about two monts passed but result is
nill.this way the bank treat with customer. I have Filled the form for
internet banking about two months ago but no response from your end.So
Please suggest me that should I break all my relation ship with the
IDBI BANK..I HAVE A LONG RELATION SHIP WITH BANK BUT U R NOT
UNDERSTANDING YOUR RESPONSIBILITY.

PLEASE CALL ME ON MOBILE NO-[protected]



THANKS


ANKIT GILLA
A/C NO-[protected]

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Shreekant Wed, Dec 19, 2007 at 2:29 PM

Ankit Gilla <ankit.[protected]@gmail.com> Thu, Dec 20, 2007 at 11:05 AM
To: Shreekant <[protected]@idbibank.com>
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Dear Shreeekant ,

i got same mail 3 times from your side ....i want result .


Ankit Gilla
[protected]


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Shreekant Thu, Dec 20, 2007 at 12:11 PM

Ankit Gilla <ankit.[protected]@gmail.com> Thu, Dec 20, 2007 at 12:56 PM
To: Shreekant <[protected]@idbibank.com>
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Dear ,

i can't wait till 28. Could u send me dispatch detail of privious one ????

Ankit Gilla
[protected]

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Ankit Gilla <ankit.[protected]@gmail.com> Sat, Dec 22, 2007 at 11:54 AM
To: Shreekant <[protected]@idbibank.com>
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Dear Sir

I am left with no other alternative but to seek your assistance in resolution of my problem. I have been made to follow-up from pillar to post since the last few years by ISIL, Mumbai and IDBI Bank but still I do not see any light at the end of the tunnel.

The details of my interactions with ISIL, India and IDBI Bank are appended herewith. In any case I am detailing the chronology of the issue for your reference once again.

1) I applied for 6 Nos, IDBI Flexi 22 Bonds on Feb 1,2005 vide application number P1000377

2) Cheque Number 122898 for Rs.30,000 drawn on UTI Bank , Agra was submitted alongwith application form to IDBI Bank AGRA.

3) The amount of Rs.30000 was deducted from my UTI Bank Account on 04/02/2005

4) Despite several follow-up I have not receive any certificate from IDBI till date.

5) I personally went to the local branch of IDBI Bank in Agra but was constantly advised that details have been forwarded to their HQ in Mumbai and local branch in AGRA cannot do anything about it.

6) I was given the reference of ISIL Mumbai by IDBI Bank in Agra and I contacted them vide email on 2nd November 2006.

7) Despite regular follow-up I was unable to get a reply from Ms.Shilpa Jadhav from ISIL,Mumbai over a period of 9 months.(Nov 2006 to Aug 2007)

8) I contacted Mr.P.Abraham, CEO of ISIL , Mumbai on 13th August 2007 and appraised him with respect to my agony in interacting with his organization.

9) Mr.Abraham forwarded the details to Mr.J.John from IDBI Bank on 14th Aug 2007 with a request to resolve the issue.

10) Mr.J.John – General Manager of IDBI Bank reverted back to his Agra Branch under instructions to me to resolve the issue within 10 days.

11) Mr.John requested me to contact him again in case the matter is not resolved in 10 working days.

12) Mr.Asheet Anand from IDBI Bank Agra contacted me on 14th Aug 2007 and sought details of my cheque etc. The same were furnished back to him vide return email on 14th Aug 2007.

13) I contacted Mr.John again on 24th Aug 2007 to inform him that the matter is still unresolved and sought his assistance in the matter as per his previous email.

14) There was no response from Mr.John to my email.

15) I contacted Mr.John again on 28th Aug 2007 and 29th Aug 2007 but despite him being such a senior officer in the bank , there was no response from his end.

I wish to know as to why these bankers are making a Senior Member of Public to suffer to this extent.

How can some of these bankers continue in their position when they do not have the basic courtesy of responding to the email of an aggrieved member of the public. This issue is a clear reflection of lack of customer service orientation of IDBI Bank.

I am senior citizen aged 67 years and this money is required for my medicines. Despite furnishing all the possible details to ISIL earlier and now to IDBI Bank there seems to be utter callousness and irresponsibility in handling this issue.

I have to borrow money from other sources to buy my medicines because of these bankers who don’t even bother to respond to my emails. I seek your assistance in taking up the matter at the highest level and assist me in getting my money back.

Many thanks in advance for your assistance in the matter.

Please feel free to contact me in case of any clarification.

Yours truly,

Leela Saxena