[Resolved]  Idea 3g — 3G sim not working at all

Address:

Dehradun, Uttarakhand

Hi,

This is to inform you that I have purchased a new IDEA 3G connection no [protected] around a month ago. It took a fortnight to you guys to activate the number but finally it worked and I was happily using it for around 10 days. Yesterday, when my 1GB data got consumed, I recharged it with 745 again to get 4GB data. Ever since, I recharged it. I am getting fluctuating numbers for download and upload but it finally comes to 0kbps both and stays there forever.

I have contacted your customer care today talked to Abhishek Sharma, which was an unbelievable experience. This guy did not even listen to me moment I said internet is not working he just transferred the call to another girl, she transferred it to another girl. And finally, I was transferred to their supervisor at Idea internet technical department his name was Amandeep Aggrawal. I have never talked to such an arrogant person before. I repeated the whole sage the fourth time and after listening to all he said, " sir mobile ki sim ko mobile me hi use karenge to hi hum aapki help kar sakte hain" or your data card is not functioning properly. I explained him, the same sim was working with the same data card before but now you guys saying my data card is not supported. He again repeated his favorite lines "sir mobile ki sim ko mobile me hi use karenge to hi hum aapki help kar sakte hain". I requested for refunding my 745 rupees since this sim is not going to work on my data card so this is a complete waste for me so they should refund my money. But, I was surprised to hear that from that again, he again said " sir mobile ki sim ko mobile me hi use karenge to hi hum aapki help kar sakte hain". He repeatedly tried to humiliate me and said, “since I am asking the same question again and again so he is going to disconnect the line and finally hung up on me.

I want to know, does customer matter to you? Do you guys really know what customer service is ? I think, I have been cheated because if there is a different dedicated sim that should be used on data card then I think, I should be informed before purchasing it. I have been using these 3G Sims from different vendors and been using them happily. Hence, I think only Idea has this unique IDEA o[censored]sing a dedicated 3G sim for data card or its a selling tack-tick, where they can sell their data cards as well. I am very much dissatisfied with my experience with IDEA and I will try my best to raise it to the higher level as well.

HELP WILL BE APPRECIATED OR REFUND.

Regards,
Aryan Bhatt
[protected]