I closed my post paid phone no [protected] in AUGUST 2009 and by mistake ended up paying them extra amount which was more than the BILL. Since then they told me that they will refund the money back after 3 months ie in NOV but till now no money has been refunded. When ever i email them they only say we tried calling you but your no is not available or say we are reseraching the case.
my current phone no is [protected]
here is their replies:
Dear Mr. Datta,
Greetings for the day!
With reference to you mail, we would like to confirm you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team. The matter is currently being followed up and we will revert back to you at the earliest.
For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.
At your service
Sincerely
Dimple Behl
Customer Care
Idea Cellular Limited.
Delhi
________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, January 19, 2010 6:30 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High
WHY SOMEBODY IS NOT RESPONDING TO MY EMAILS
From: Datta, Dheeraj_D
Sent: Tuesday, January 05, 2010 6:56 PM
To: 'CorpCare'
Subject: FW: Your !dea Bill
Importance: High
WHEN WILL THIS BE RESOLVED. I ALWAYS PROMOTED IDEA BUT WILL NOT RECOMMEND IT TO ANYONE.
THIS IS MY FINAL EMAIL IF I DON’T HEAR FROM ANYONE IN 48HRS WITH A SOLUTION I WILL NOT ONLY REACH CONSUMER COURT BUT WILL GO TO MEDIA.
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Thursday, December 24, 2009 4:12 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High
Dear Mr. Datta,
Greetings for the day!
With reference to you mail and we tried contacting you on [protected] but the contact could not be established, we would like to confirm you that we are continuously following up your concern and the same has been addressed at earliest to the best of your satisfaction.
For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.
At your service
Sincerely
Dimple Behl
Customer Care
Idea Cellular Limited.
Delhi
________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Wednesday, December 23, 2009 4:55 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High
So How many months will you take and what is that you are investigating. I need my money back now or else I am going to consumer court… It’s HIGH TIME NOW
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Wednesday, December 16, 2009 11:50 AM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High
Dear Mr. Datta,
Greetings for the day!
With reference to you mail, we would like to confirm you that we are continuously following up your concern and the same has been addressed at earliest to the best of your satisfaction.
For further assistance, please call our 24-hour Helpline at [protected] from a landline or e-mail us at corpcare.[protected]@idea.adityabirla.com.
At your service
Sincerely
Dimple Behl
Customer Care
Idea Cellular Limited.
Delhi
________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Tuesday, December 15, 2009 9:57 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High
ANY UPDATES ON THIS WHEN WILL SOMEONE UPDATE ME ON THIS ITS MORE THAN 3 MONTHS
From: Datta, Dheeraj_D
Sent: Monday, December 07, 2009 3:24 PM
To: 'CorpCare'
Subject: RE: Your !dea Bill
Importance: High
Hello,
You may call me on [protected] as I have been working in HYD now between 11 am & 3 pm Mon to Friday
Thanks and Regards
Dheeraj Datta
The information contained in this communication is privileged and confidential. The content is intended only for the use of the individual or entity named above. If the reader of this message is not the intended recipient, you are hereby notified that any dissemination, distribution or copying of this communication is strictly prohibited. If you have received this communication in error, please notify me immediately by telephone or e-mail, and delete this message from your systems.
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Saturday, December 05, 2009 9:57 AM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High
Dear Mr. Datta,
Greetings for the day!
With reference to your mail, we acknowledge your concern regarding Refund against your Idea connections.
Further, we would request you to kindly provide us alternate contact number and convenient time to speak, so that the concern can be addressed to the best of your satisfaction.
For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.
At your service
Sincerely,
Sarabpreet kaur Malik
Customer Care
Idea Cellular Limited
Delhi
Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit www.ideacellular.com
________________________________________
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Thursday, December 03, 2009 3:39 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High
Can somebody call me on [protected] and update me on the status of refund, I am really tired of writing emails I was told to wait 3 months and its more than that now
Thanks and Regards
Dheeraj Datta
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Wednesday, November 18, 2009 12:46 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High
Dear Mr. Datta,
Greetings for the day!
With reference to your mail, we would like to inform you that we have carefully noted the content of your mail and the same has been highlighted to the concerned team under reference number 90729470.
For further assistance, please call our 24-hour Toll-free Helpline at 12345 from your mobile (or [protected] from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.
At your service
Sincerely
Shweta Puri
Customer Care
Idea Cellular Limited.
Delhi
Now enjoy the convenience of viewing your bill anytime, anywhere on Idea Website. Just register your Idea number at our website and enjoy the whole new billing experience. For more details, visit “www.ideacellular.com”
________________________________________
From: [protected]@Dell.com [mailto: [protected]@Dell.com]
Sent: Monday, November 09, 2009 3:54 PM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High
Hello team,
How and by what date will I get my refund…
Thanks and Regards
Dheeraj Datta
From: Datta, Dheeraj_D
Sent: Monday, September 21, 2009 3:38 PM
To: 'CorpCare'
Subject: FW: Your !dea Bill
Importance: High
Hello team,
The bill as attached is the final bill that I am talking about, here is the screen shot
You have mentioned that “Moreover, we wish to confirm that any debit or credit can be processed after the final bill generation of your Idea connection.”
What do you mean by the above statement
I closed the connection last month hence expect the refund asap Also adjust the advance rental
Many thanks
Awaiting reply
Thanks and Regards
Dheeraj Datta
From: CorpCare [mailto:corpcare.[protected]@idea.adityabirla.com]
Sent: Saturday, September 19, 2009 1:07 PM
To: Datta, Dheeraj_D
Subject: FW: Your !dea Bill
Importance: High
Dear Mr. Datta,
Greetings for the day!
With reference to your mail, we understand your request regarding the refund against your Idea mobile number [protected].
Further, we would like to inform you that the services towards your said Idea connection have been deactivated with effect from August 25, 2009.
Moreover, we wish to confirm that any debit or credit can be processed after the final bill generation of your Idea connection.
We value your association with us.
For further assistance, please call our 24-hour Helpline at [protected] (from a landline) or e-mail us at ccare.[protected]@idea.adityabirla.com.
At your service
Sincerely
Bharti Sachdeva
Customer Care
Idea Cellular Limited.
Delhi
-----Original Message-----
From: [protected]@Dell.com [mailto:[protected]@Dell.com]
Sent: Friday, September 18, 2009 8:48 AM
To: CorpCare
Subject: FW: Your !dea Bill
Importance: High
Hello team,
I have closed this no and ended up paying more than the bill please
refund back the excess amount paid asap and plz tell me what's the
procedure.
My mobile no is [protected]
Dheeraj Datta
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