[Resolved]  Idea Cellular — Account Debited Wrongly and Not Accepting Complaint:

Address:

Junagadh, Gujarat

Dear Sir/Madam,

I am using cell no +[protected] of IDEA Cellular Prepaid since long period.

On dated 8th April 2013 I called my friend +[protected] at South Sudan with the use of loud speaker facility. I listen that the ring is going on but my friend was unable to pick the phone and I disconnected the call. After disconnecting the call my balance was reduce with 45 INR. I called customer care and they replied that we will get your current details after one hour of timing and after that we will take the complaint.



On dated 10th April 2013 the same thing happened to me and again my 45 INR reduce without talking to my friend.



I called customer care and Mr. Alpesh Rawal picked up the phone I explain every thing to him but he replied that as per our system you have talk with your friend and your balance is reduced due to that. So we can not accept your complaint.

After that Alpesh transfer the call to his superior Mr. Dipak Prajapati, I spoken to him and described everything to him. But same as Alpesh he will not accepting my complaint and I asked one question to Mr. Dipak Prajapti

Question: - If I called ISD and if nobody will pick the phone then the balance will reduce?

Answer: yes as per Mr. Dipak Prajapati



After that Mr. Dipak Prajapati Transfer the call to Mr. Hiren Parmar. And same as above thing I explain to him. But same as he also replied the same as last 2 person replied from the customer care.



As of above case I need the help from TRAI that:

1. How can they reduce the balance if both the party is not connected

2. And if any customer is want to log a complaint how can they denied







Dear Sir,



As this is not fight about the 90 INR. But it is stated that if customer is facing the problem with the service provider they are not accepting the complaint of customer. And they are always right and customer is wrong.



As I am using another postpaid of the IDEA CELLULAR and paying 1200 INR per month and as per my long usage of the facility I am asking the justice from the IDEA and they are replying with this way this is not right way of customer service.



So, kindly help me out from this and guide me what to do and how to do.



Thanks & Regards



Mayur Bakaraniya

Email:- [protected]@hotmail.com

Cell:- +[protected]

"A goal without plan, is just a wish"