[Resolved]  Idea Cellular Andhra Pradesh — idea is not taking any action for the customers

Address:

Hyderabad, Andhra Pradesh

Respected Sir/.madam

Sub: IDEA POSTPAID TO PREPAID

I, K.Hari R/O LIG-276, BHEL, R.C.PURAM, Hyd-502032 and I am using my post paid connection from past 3 years when I went to idea showroom for postpaid to prepaid migration they are demanding to pay the otherwise they wont accept for migration and today I visited to GAYATHRI DEALER in the madina guda, Chanda nagar and given all documents they are demanding to pay my bill, otherwise they are not accepting my application, here I have a question for the idea authorities, while I am applying for post paid to prepaid my unbilled amount is 295/- and actually my monthly plan is 149 rupees in that I have 18000 seconds free and 200 sms free, when we use 1 second then our unbilled will be generated to 1 paise after 18000 seconds our unbilled is 180/- rupees and when we use free 200 sms then it also add to our unbilled 50 paise 1 sms and if we use total 18000 seconds(180) + 200 sms(100) then our total unbilled is 280 rupees, when our bill generated our bill is only 149 because our plan is 149 in that we get 18000 seconds + 200, but today I went to idea showroom and I have already paid 202 rupees 2 months earlier and now my bill is 295/- and actually I sent messages 90 so they have to deduct 45 rupees (each sms is 0.50 paise) + in 18000 Seconds they should deduct 31 rupees but instead of deducting they are demanding to pay total amount that is 295/- rupees actually I have to pay is 230 rupees that is as on date 16/07/2010 but they are not accepting that point, even I told them after generating total amount if any access amount is there that I will pay that also I told them but they are not listening my word at all, here I am questioning to the authorities when ever customer are requesting for postpaid to prepaid/ deactivation there must be generator but that facility is not available with Idea and here I am questing to the authorities that In many Adds they are showing don’t waste paper all should be with phone or internet I am requesting to the authorities from 10 days for post paid migration but they are not responding to my mail, even I called to idea customer care also they are telling to go idea office for deactivation this should be condoned.

Here all will question me that after prepaid migration if I did not paid the previous post paid amount that’s why they are collecting at the time of applying but here also I have question for them those who ask the stupid question, Yes if I Pay 295 rupees after paying total amount they are possessing for prepaid migration it will take approximately 24 hours in this 24 hours if I called to other countries if my bill is 2000/- rupees then who will pay this, this also should be paid by me only. I request you to migrate my post paid connection to prepaid immediately all the documents have submitted in the Gayathri showroom In Chanda nagar (madina guda).


Finally I am clarifying you that what ever the excess bill is there that will be paid by me after bill information so kindly migrate immediately,

My Mobile number is [protected]

Regards
K.hari
Ph[protected]
LIG-276, bhel, r.c.puram
Ramachandra puram
Hyderabad-502032