[Resolved] Idea Cellular — CHEATING MONEY ON DIALER TONES, BACKGROUND MUSIC , AND SO ON... | |
RESPECTED SIR, I have an idea prepaid SIM of no. [protected], I have been losing money for some time on account of charges on account of dialer tone background music, something called RBT ACT DAY and so on those which I hadn't applied for. Since they deducted money part by part according to my balance I couldn't notice lately I received certain messages concerning renewal of these services that I came to be aware about this. I had availed a GPRS connection that charges based on usage (which I rarely use)but i was informed from customer services that I have a semi fixed plan and they charge Rs.30 wheather or not I use the service monthly. They claim to have provided me a dialer tone (which closely resemble the ordinary one so that i wouldn't notice.) and charged Rs. 30 or 20 whatever. They also claim to provide me some background tone which I have never heard during a call. Lately I cancelled all these services from customer services center but they refused to show me any account details regarding the previous months so that I couldn't identify from when I was losing money. they deducted Rs. 50 last 5 days(after my complaint was registered) and god knows how much more. When I looked into net I could know This is not just my experience but a lot of people who laid thier trust in this system and government for protecting thier rights and security of their money. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
9 Comments | |
Comments
i too face same problem.They are automatically activating some offer and deducting money.can u please tell me where to make complaint.
Reply
about dialer tone plz disconnect mobl no:[protected]
thankyou
thankyou
Sir,
I am an idea prepaid customer with cell No. [protected], I hadn't activate backgroung & money is deducting since last year even I dont know about this type of music, So plz. deactivate background music.
I am an idea prepaid customer with cell No. [protected], I hadn't activate backgroung & money is deducting since last year even I dont know about this type of music, So plz. deactivate background music.
mycell no.[protected] background music ke baare me jankari chahiye he
sir dialer tone plz disconnect my mobile no: [protected]
thank you "
thank you "
i also faced similar problem.this week i recharged my idea no.twice with Rs.50/-each & i have made a single local for few seconds only after recharge.now i see my account balance is zero.just for a cal of few seconds.i also recieved a message frm idea that my dialer tone is renewd which i have not subscribed for.when i called the customer care to complaint about this the executive is not responding.so i am thinking to change the service provider if they are not refunding my money within 48 hrs.please tell me to whom can i complaint about this matter...Dr.ANIL KUMAR, CALICUT, KERALA
Idea — charging of background music
contineous cahrging of rs 20/- per month for background music without my request and without giving the service from last 5--6 months. after talking to customer care various times i sent a sms DEACTBGM to 12345 on[protected] which is still not rectified and charging the same (last charged on[protected] pl. de actvate my socalled request and refund au authorised charges debited to my a/c. my no is [protected] as advised no charges have been refunded so far.
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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