Idea Cellular — Bill are not charged as per plan/Not ready to ready to register any complaint

Hi,

I am Idea customer from last months.I am using corporate billing plan where sms charge is 30paise/sms. I am charged properly 30paise/sms in my first bill. In the next month I registered for 30 RS sms pakage in which I was told that i will have to pay 30 Rs monthly rental and i will get first 500 local/national sms free and thereafter I will be charged as per my bill plan. i.e 30paise/sms.

Now when i checked my bill, i found that I got first 500 sms free and thereafodater I am charged 1 Rs/SMS. I called up Idea customer care today and they also confirmed that in 30 RS sms package first 500 SMS will be free and thereafter sms charges will as per the current bill plan. After their confirmation When I told them about my incorrect bills, they are saying that I will have to pay 1 Rs/SMS after first free 500 SMS(I dont know why). And when i asked them to raise a complaint against this they are saying they can not raised complaint for it as I have been charged correctly. I have recording of the call.

Please help me.

Regards,
Dheeraj