Idea Cellular — Service Intruption

Hi,

How !dea treat the loyal customers!!

Not to mention that I have been a customer since last 3 (THREE) Years!

I went to Kashmir last month on May 11, and on 26th same month I received a call from Idea Customer Care about the payment (that was due). As I was out of station in KASHMIR – the state where Internet does not work and phone is equally important as air to breathe.

I asked the representative to place a note on the account that I will make the payment late this time (once I will be back) extension for a weak. The representative (lady) accepted and said with a Promise that she will notate the account about the same and my service won't be interrupted.

You & Your PROMISE !! On the same day at around 10 PM my services were BARRED without even informing me or calling me for making arrangements!

I called the next day to CC and was transferred to some Manager who disconnected my phone without any resolution. I kept on calling from a PCO (that bills Rs. 2.50 /minute) and was kept on hold then transferred and then hold and then transferred ending Disconnection! No CALL BACK, no message No CARE!

I hired another SIM (local number) to be in touch with my family and colleagues. This cost me 500.00 (purchase /activation and call charges).

Ultimately, I called Delhi based friend and shared my personal information with him in order to facilitate the PAYMENT. The bill amount was ONLY Rs 757 and my Credit limit is Rs 2500.

This is not all!!

I reached Delhi on 5th of June and I tried to connect Internet on my phone but that didn't worked and I contacted Customer care on June 06th regarding the my Internet problem only. The rep told me that as I had not made payment on time my Internet Plan has been removed I don't know WHY my Internet plan has been removed without my permission.

My only mistake for all the above suffering was that I had not made my payment on time only once.

I want an immediate attention in this matter and a compensation for the service and the expenses that suffered with. I was left without a phone in KAHSMIR! You can understand the ground situation on earth there.

Awaiting for a reply at the earliest.

Regards!

Md. Ilyas
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