[Resolved]  Idea Cellular — Service discontinued while documents have been submitted

I had taken IDEA post paid connection on my name (Salil Kr Singh) 5-6 months back ([protected]) but due to some personal reasons approached the IDEA cellular showroom located on Gitanjali road, Malviya Nagar, New Delhi to get it converted into pre-paid.

I filled a form and submitted my driving license copy with my photograph and was ensured the new SIM would start working by the evening. I also provided them my alternate no ([protected]) which is of IDEA for any concern.

It was working very smoothly but 10 days back I got a message stating that your documents haven’t reached us and services can be barred. As I had well submitted the documents at IDEA showroom, I neglected the message. But from the very next day, my services had been barred.

I then approached at IDEA customer care and they denied to activate the services. I further approached the Nodal Officer of IDEA ‘Nidhi Sagar’ at[protected] Extn – 5690 where someone activated my no and confirmed me that now you will not face any problem and it will be activated.

But in-spite of such confirmation, my services have again been barred from yesterday when I was out of station and in case of any mishap; I would not be able to contact anyone as the services are barred.

Now when I am again trying the nodal officer no, no one is bothered to pick up the phone.

I have been mentally harassed by the IDEA cellular and especially the showroom at Malviya Nagar where they are just thinking of their business and customer service is absolutely neglected.

I really want to file a written complaint again this as it has taken my precious time and every time and such negligence could invite any serious problem for me or my family