Idea Cellular — Non Refund of Plug and Play Modem

Idea Cellular — Non Refund of Plug and Play Modem

V Vinaykumar Srivastava from Chennai, Tamil Nadu

Hi, I have booked Idea Cellular's Plug and Play Modem in Feb 2009 thru Krishna who sits in following office. Idea Cellular Limited, 3rd floor, Windsor,off CST Road Kalina, Santacruz East Mumbai-400098. I have all my documents of Baroda, Gujarat. I have made the cheque payment of Rs 2850/- on 21/3/2009. They promissed me that I will get the modem within 3 days. But as I had not received any modem in more than 10 days I called Krishna inquiring abt modem. He said that I need a reference from my friend who lives in Mumbai. So I asked one of my friend to give his documents as reference, which he gave. After some days I got a call from Idea informing that my Idea number allocated is [protected]. I called up Krishna and informed abt it to him and he promised me that he will give me the modem hardware within few days. But later on I got another call from Idea stating that my verification was failed and I have to contact my dealer for re-verification. I again and again informed abt it to Krishna. But everytime Krishna kept on assuring me and asking for time. But as month passed I directly approached Idea Customer Care Andheri(E). They informed me that as I have not applied for re-verification in 10 days, so my connection is canceled and I have to talk to my dealer for the refund. I again got in touch with Krishna. But he kept on fooling me by giving some or the other reasons. After some days I learnt that Krishna had left the company and in his place Deepak Sonavane([protected]) is working. I called up him and explained him entire story. Initially he assured me of refund but he also started fooling me and delaying. I had called up Deepak almost 30 - 40 times and every time I had to explain him all the details,as he says that he has many customers and he can't remember each and every one. After listening my story he says to call him after 3-4 days. But it almost 4-5 months that I am in touch with Deepak but still I have not got any of my refund. I have had a lot of mental stress and pressure since last 6 months and spent a lot of time and money behind it. I have lost all the hope about it. Please help me. Deepak Sonavane : - [protected] Sailesh mehta : -[protected] Devesh :- [protected] Was this information helpful? No (0) Yes (0)

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manishashar888

from Kolkata, West Bengal

Idea Cellular — Non refund of payment

Dear Sir/Madam,

I had used online recharge for my mobile no.[protected] on[protected] for Rs.145 x 2 = Rs 290.00. Being first attempt error, I tried again thinking that it may be internet problem.
I was assured both times by website of Idea cellular that my payment will be refunded within 7 days, which has followed by a phone call by their representative that payment will be reversed with 2 days.

I had then talked to those people, my bank and so many other place, but till then there is no action.

Could you help me to get my payment back.

Thanking you.

Manish Ashar
[protected]

anand jain

from Delhi, Delhi

Idea Cellular — non refund of money

My name is anand jain, i disconnected a number in June 2009, where i had -311 rs. on the account.
Idea cellular promised me to return this negative balance in 45 days.
but still in Feb 2010 (today is 3rd Feb) after following up the issue more then 50-60 times.
they are not responding back.

IDEA Number: [protected]

What should i do.

see the email responce below everytime they give:

Dear Sir,

Greetings for the day!

With reference to your mail, we would like to reiterate you that we are continuously following up your concern and the same has been addressed at earliest to the best of your satisfaction.

For further assistance, please call our 24-hour Helpline at [protected] (from a landline) or e-mail us at corpcare.[protected]@idea.adityabirla.com.

At your service

Sincerely

Pooja Sehgal

Customer Care

Idea Cellular Limited