Idea Cellular — Balance Deduction without intimation | |
this is to be taken care of by idea cellular for there improper service .My mobile number is [protected] I had activated GPRS service of Idea. This month on 3dec i asked contact center to deactivate my 25rs unlimited rental plan. and the every next day morning again i called up and to continue the services.They said, they will try to re-activate the service and asked me to call them at around 3-4pm to check the status. ( IDEA HAS A VERY STRANGE WAY OF REACHING CONTACT CENTER. WE CAN REACH THEM ONCE IN ONE DAY.THOUGH THEY SAY 3TIMES IN A DAY) As i was done with one call in the morning i wasnt able to reach them to know the status and on the day in the evening i got deducted with 25rs as daily rental.I thought they might have re-activated my services, but on 5dec when i was using internet my 250rs got deduted saying due to browsing and downloading.and GPRS service hasnt activated. They i called contact center they said that the request is still under process and it is IDEA's mistake of deducting balance as i was in 25rs unlimited rental plan. i spoke to almost all the supervisors and team leaders . to name Sandhya, Shabana, Srikant, Ahmed, Razak, Vijaya, Ranjeet. Everyone assured me about balace refund. but when i call them everyday i used to get a new answer from each TL or supervisor saying you have been charged for browsing. and when they again cross check, they would assure to refund the balance in an hour.This thing is going on since 8dec and till date nothing worked out. They always say, you will get a confirmation message about activation or deactivation of services, which absolutely crap. They themselves dont have clear picture about there own services. Forget about general counter staff even supervisors and Team Leader dont have correct information to pass on to customer and if you miss that call thats it ...you have to wait an other day to reach them or have to search for other idea number to call them ... This is not the first time am facing this problem, several times i had same issue with them and fed up of IDea so moved to someother network. SUCH A IDIOTIC SERVICE IS GIVEN BY IDEA PEOPLE. THAT IS THE REASON IDEA STANDS VERY LOW. THEY ARE LEAST BOTHERED ABOUT CUSTOMERS ISSUES. Was this information helpful? | |
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May i know whether my complaint was taken in to consideration? Till now i did not get any response. Tell me how to complain in consumer court?
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Suman Tower, Plot No. 18, Sector 11, Gandhinagar, Gujarat, India - 382011
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Idea — Deduction of balance amount without intimation.
My idea mobile No is [protected]. My complaint is that idea is deducting amount on daily basis(Rs.5 per day from 19 August 2010 to 26 August 2010). When i noticed this and called idea customer care and complined about this. They(Idea customer care) are saying that i have sent some message for activating some XYZ Service for which they are deducting this amount on daily basis. But in realty i did not send any SMS or knew about the service they are saying. I had checked even my sent items box but could not find any proof. This is not the first time it happened. This is the 5th time that this issue happened to me. Everytime i called Idea customer care and complained / warn they tell the same story that i sent them SMS request for activating the service about which i am not aware. But truth is that i never sent any SMS or pressed any button to activate any such type of service.I request you help me in this regard and do justice for me and punish the culprits for this problem.
Thanks & Regards,
Raju Madari
Mobile No : [protected].