Idea Cellular — IRRESPONSIBLE AND INFERIOR CUSTOMER SERVICE

Idea — Ignore, irresponsible

respected sir
i am sending second time application please responceme
Respected Sir,
This is Prashant Khemariya Idea pre-paid user ([protected]). Few services are activated automatically on my mobile therefore balance is automatically deducting from my mobile a/c. I am calling at customer care since 5 day to stop all services but there is no response. Yesterday I had call to customer care on 198 ,12345 and sere my problem and told that stop all services and refund my money otherwise I will consume forum, but till now I am unsatisfied . Respected sir about 100 Rs. Deduced from my account so I request you take correct action and try to refund my all money.

Thanks
Prashant Khemariya
Mob.- [protected]

Idea Cellular — Irresponsible work and no proper action

IDEA: [protected].

I am putting across this matter to you as i didnot received a proper response from the technical team and customer team of Idea . Since from 20th my balance is being deducted. I called upto customer care team they told please call after 24 hrs we don't have any information right now. So i have given a call the next day. They have replied saying that it has been activated radio pack of 20rs per day. I told i am an old guy of 62yrs and even i don't know how to operate the options and i never activated the radio pack. I bugged them and asked give me the exact date and time when i activated the pack. then the customer team put me on hold for ten min and told it has activated from them by mistake. How irresponsible to say that answer and even i told my balance is being deducting daily. So they have given a complaint your amount will be returned to you with in 23/03/2011 at 6:26:00pm (action would be taken). There is no action taken and again the same process amount got deducted next day.again complaint no.. In the first week of match i got a msg saying rechg with 55 get 55 full talk time.valid till march 31st 2011.So i recharged and i did not received full talk time . Again i have given a complaint saying i did not received the full talk time. The customer team replied it will credited to your account . Again the next day my balance got deducted from the recharge which i have done. So i recharged with 201 top up. Again i have given a complaint my amount got deducted. technical team guys did not responded till date. Are they making fun with the customer amount. They don't have any responsible in their work. I called yesterday evening on 26-mar 2011 fatima customer care spoken to me she told my team lead is busy he told he will call back later in 1hr. I waited 12 hours but no response.

What is the use of working a team lead in the organization don't he feel responsible in attending the customer calls. He has to give a call back and should take the action. What work he done in that... and even my money got deducted today also on 27th march 2011. This is ridiculous service giving by the idea cellular.

Hence i inform all the people better don't jump to any offers given by the idea and service is very bad. I am putting this mail after lot of patience taken from me from 5 days. I don't want to bare any more .

This is a message to higher official idea team to managers , District heads and others. Please take the responsible team to work with us as the customer did not face this kind of problems in future .

My conversations happen with customer team i am putting their names. Fatima , Sunny Joseph , Lingamurthy.

My total amount till date got deducted almost 150Rs. I am going to change this blede network idea and i am very old customer since from 11yrs. Do what ever you want..

This will a bad remark on whole customer team and technical team ...
.
My idea no. [protected].

idea gsm — unsatisfactory customer service

whenever we call to CCS it charge and even after a long call don't pick up the call & disconnected after 3or 4 minutes. once my balance almost 34 rs. were deducted from the no [protected]

idea gsm — Irresponsible customer care service

I have called many times to customer care but after 3 minutes or before it is disconnected and charged 50 paise for 3minutes. During the call options are repeated many times and charged. PLZ try to trouble shoot.

Idea — Irresponsible Customer Care

Hi All,

This complaint is regarding the Online recharge amount was not received by the Idea service provider. Yesterday i.e., (06/25/2012) i have received a message stating that full talktime for 75/-. Hence i have recharged by mobile immediately with 75/- through online bank service. but till date i have not received any balance for the same.

I have called to the customer care executive on 06/25/2012 evening. One of the customer care executive said that balance will be credited to my account with in 6 hours because there is a server problem. But i have not received any balance of 75/- full talk time.

I have called to the customer care today i.e., on 06/26/2012 afternoon, now this customer care executive saying that this offer is not there for my mobile. and he said that he can't help on this 75/- recharge, he directly said that you have to loose this 75/- amount.

Why should i have to loose my money because of these guys irresponsibleness.?

Question: If there is no offer for my mobile why did these guys sent me the message regarding the offer.?

I kindly request you guys to take the serious action on this.