[Resolved]  Idea Cellular — Validity not increased even after promising

Hi,

On 19th of March, 2008 I had received a call from idea cellular informing me that the validity will be expiring on 23rd of march.
He asked me to recharge my cell with Rs. 100 idea easy recharge on that day itself and the validity will increase by 1 year in addition to other benifits.

I did that and recharged my cell with Rs. 100 easy recharge. I got additional benifit of Rs. 74 talktime and idea to idea free minutes but the validity did not get increased. I called customerr care on that day evening or next day morning( I don't exactlty remember the time ) and they informed that thr validity will be updated after 48 hours of recharge. Even after that nothing happend.

On 23rd of March I called them up again and the customer care executive informed me that after 23rd march modnight the validity will be updated. This also did not happen.

Today(24th march, 2008) when I tried making a call I was shocked to hear that the validity has expired and I have only the option of paying Rs. 2.50 to increase the validity by 1 day. I did that and called the customer care. They said that on that day my number was not there in the list for that scheme and no one had called me up. I was shocked again !!!

They said the validity cannot be increased and I will have to bear only with the benifit of Rs. 74 talktime and idea to idea free minutes.

This is absolutely disgusting. They also said that they cannot open the incoming record of my number for 19th to confirm that someone had called me from idea. In my incoming call list that number is erased due to other incoming calls. I have recorded the talk with the customer care and also have the reference number of tha talk.

If you can get the incoming call list on my number mentioned below for 19-Mar-2008 between 9am to 12 noon, then that idea number will be seen.

Thanks,
Nishant Kumar
Cell - [protected]
Ref. Number[protected]