[Resolved] Idea Cellular — Post Paid connection deactivation

[Resolved] Idea Cellular — Post Paid connection deactivation

R Ravi Chawla from Pune, Maharashtra

I am a customer of IDEA prepaid -[protected] since 5 years and have paid for lifetime rental. Since I was out of country so the payment of 270/ rs was not made and now when I am requesting(called the customer care 4 times to get the response) the company to activate the number subject to making the payment, its been told that I cannot get the same plan/connection. The credit limit says 1000 rs on the account, its really frustrating to understand even after paying life time rental why the plan/connection cannot be activated. (Persons contacted from IDEA - Mr Kunal - Ms Bhumika) Request your assistance! Thanks Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

bmdmilk

from Bengaluru, Karnataka

I have taken 7 connections on my companys name M/S BMD MILK & MILK PRODUCTS, INDORE(MP) and payment is being regurarly done as we receive the bills at registered office, whereas this is 3 rd time that IDEA CELLUAR company without sending the bills are DEACTIVATING THE CONNECTIONS 7 ARE SENDING MESSAGE THAT THE NUMBERS ARE DEACTIVATED for Non payment of bills.
I had informed the Assistant sales manager of Idea Cellular Mr.Arshit Khanna on his mobile number [protected] about the same and after his efforts the numbers were activated but Again I received the message that my number [protected] has been Deactivated, I received the message on 05/09/2011 at 08:03:33 AM stating that bill ammount has execeeded Credit limit and the amount of rs 901.63 has to be paid. Whereas I would like to inform you that The Credit limit is rs 1, 000/- and without intimating me the number was Deactivated whereas Idea has NO RIGHT TO DEACTIVATE without informing or sending the bill for payment and I am consulting my Lawyer for legal notice to company because I am not able to make the outgoing calls and I suffered the loss as I am trading in Raw material We are having a DAIRY PLANT and I was not able to call my customers for their Requirements as we sell MILK/CURD/PANEER/GHEE/CREAM/BUTTER ETC. I would like to know can the IDEA CELLULAR officials DEACTIVATE without notice ( SMS or Withour calling the concerned person to clear the Dues) as this shall harm the reputation of the company as well as of the person using the number. So I STRONGLY REQUEST THE HIGHER AUTHORITIES OF IDEA CELLUAR TO LOOK IN THE MATTER SERIOUSLY AND TAKE STERN ACTION AGAINST THE STAFF WHO DEACTIVATE THE NUMBERS WITHOUT PRIOR INFORMATION TO THE CUSTOMERS AND KINDLY LET ME KNOW ABOUT THE ACTION TAKEN BY THE COMPANY . TKS N RGDS SAILESH BHATIA, INDORE(MP)

reddybellam

from Surat, Gujarat

Hi my name is Reddappareddy
My idea mobile number is :[protected]

I am stay in pune but this number is bangalore please deactivative.

Thanks
Reddy

jasbirrajbir

from Chandigarh, Chandigarh

hi
I an Jasbir and i used a Idea POstpaid number ([protected]) Rs. 250/- monthly plans last three months. but there are poor signal at my home so i request you to please deactivate this number.

Thanks,