[Resolved] Idea Cellular — Wrong billing done and forced to pay the bill | |
Hi I am using the IDEA GPRS service (Plan is 500 MB usage @Rs 200 per month.) My cell no is [protected] My billing cycle is 12th of every month. So whatever usage i am doing in my billing cycle from 12 of current month to 11 of next month is billed in the billed generated on 12 on next month according to the plan. In my case of the bill generated on 12 Aug, the GPRS USAGE for 11 July is added so the net GPRS usage of the month 12 Jul to 11Aug has exceeded the 500MB limit by 98 MB, so for that usage extra charges has been applied at 2 paise per KB to around Rs 1730. And in the bill generated on 12 July the same gprs usage of 11 Jul has not been included so the net usage in bill from 12 Jun to 11 Jul in bill generated on 12 July is around 363MB. Since the usage of 1st month's billing dates has been added to 2nd billing cycle so the net usage has exceeded the desired limit which should not be the case if that 11 Jul usage was billed in 12 July bill not on 12 Aug Bill So i am asking the IDEA customer care representatives to do the reversal and adjustment for the same, but they are not ready to listen anything and forcing me to pay the bill. Can you help me in this regard. Thanks Ankur Khandelwal Pune, India Cell [protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 8 Comments | |
Comments
i also face problem about idea prepaid service regarding balance deduction.
my bill cachecking on net
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Till date I have not received my bill for the month of December 2009 by email due to unknown reasons. However i have paid my bill by cash. Please let me know the reason for not sending Bill?
Cell No.[protected]
Till date I have not received my bill for the month of December 2009 by email due to unknown reasons. However i have paid my bill by cash. Please let me know the reason for not sending Bill?
Cell No.[protected]
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remove my uploaded photos
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Idea Cellular Pune — Incorrect Billing Done
HiI am using the IDEA GPRS service (Plan is 500 MB usage @Rs 200 per month.)
My billing cycle is 12th of every month.
So whatever usage i am doing in my billing cycle from 12 of current month to 11 of next month is billed in the billed generated on 12 on next month according to the plan.
In my case of the bill generated on 12 Aug, the GPRS USAGE for 11 July is added so the net GPRS usage of the month 12 Jul to 11Aug has exceeded the 500MB limit by 98 MB, so for that usage extra charges has been applied at 2 paise per KB to around Rs 1730.
And in the bill generated on 12 July the same gprs usage of 11 Jul has not been included so the net usage in bill from 12 Jun to 11 Jul in bill generated on 12 July is around 363MB.
Since the usage of 1st month's billing dates has been added to 2nd billing cycle so the net usage has exceeded the desired limit which should not be the case if that 11 Jul usage was billed in 12 July bill not on 12 Aug Bill
So i am asking the IDEA customer care representatives to do the reversal and adjustment for the same, but they are not ready to listen anything and forcing me to pay the bill.
Can you help me in this regard.
Thanks
Ankur Khandelwal
Pune, India
Cell [protected]