Idea Cellular Complaints & Reviews

Respected Sir

This is in regard to the fraud done by the Idea Cellular Dealer to me. My self Vipin Kumar purchased the idea net setter data card for internet surfing from BALAJI CHIT CHAT (N-8/A-5, DILSHAD GARDEN, DELHI-110095).
The person was Chandan Singh ([protected]). While purchasing he to;d me that there will be surfing speed of 237 kbps. It worked properly for few days but I had problem for speed since 3 APRIL 2010. I lodged complaint at the dealer as well as to the customer care but didnt got any response from their side.

The dealer told me to recharge the data card for RS 2000/- then i will be getting the right speed.I did the same but there was no solution to the problem.I have not used the data card and asking for the refund of my money but the dealer said that the money will not be refunded.

My Rs 4000/- has been wasted.The dealer has infact done the fraud with me by giving wrong information and wasted my Rs 2000/- more.

I am hereby requesting you to please help me out of the situation and take necessary action against the company and the dealer.

Yours faithfully
VIPIN KUMAR
B 46/ UG 2, DILSHAD COLONY
DELHI 110095
[protected],[protected],[protected]

I, Raman Nepalia, am a post paid customer of Idea cellular services, No [protected]. After activation of my post paid services, I found that STD facility was not working on my number and I was suggested to contact customer care, and after contacting costomer care executive, I was leaved with no solution but with frustration and misbehaviour. I again contacted cusomer care and wanted to get registered complaint against Mr. Anuj, the customer care executive. I tried and discussed a lot with Mr. Dushiyant, a supervisor and Mr. Dixit, a team leader to get my complaint registered. After a long discussion I was told that they have registered a complaint and I was given a complaint ID 47440821. After two days a phone came from IDEA and told me that that against my above complaint they have arranged a call back. With this I felt that actually they have not registered any complaint but instead they had arranged only call back to furnish me information. With this forum I want to complaint the whole thing and wants some sort of solution. The whole episode started happends on 17 th of April 2010.

I am holding an Idea Cellular Number i.e. [protected], the problem that i am facing is this that these people barred my services without any prior intimation every month. I have been a loyal customer and generating a revenue of at least a Rs. 1,000 /- per month to the company. This time also they had generated the Bill on 20th of April and on 21st of April my services were barred without any intimation. Upon calling the customer care number i was disappointed as the response was very unfriendly and i was asked to deposit the bill amount in a rude manner.
I have a point to be noticed. How can a customer deposit the bill without even having a look at the Hard/Soft copy of it that too when he is having a suspicion that the invoice generated has exceeded the amount customer was expecting. If in case i am stucked into some sort of emergency and i am unable to make calls, who will be responsible for any mishaps ???

Please resolve my query ASAP.

Regards
Sudhanshu Tyagi

Hello Sir,
I had purchased two prepaid cards from Idea.:
1) [protected]
2)[protected]

I hve submitted my required documents twice, but still my service is not started, and worst is 1st number is assinged to some customer in pune, and 2nd one is not active. I have submitted documents for both numbers same time and that to twice.

2nd number is temporaily blocked , I am not getting if I have purchased two numbers at same time and submitted documents same time twice, why one is tranfed two other customer, and one is temporaily out of service.

And they are asking to recharge both nubers to get activation.....???????

No response from customer care, niether from Idea care franchise..


What should I do?

Thank You
Nitin

I have taken idea cellular mobile postpaid connection in oct, 2009 with 500 Rs. security because I need mobile bill as my address proof . I have received only one mobile bill after that no bill is received at my home address . I have complaint to customer care many times they replied me that you are leaving at outskirts of patiala city that why our executive are enable to send mobile bill at your home address & you apply for E Bill at your email address . But they did not said this word when i apply for mobile connection. After that I applied for E bill as compromising stage But still I have not get any E bill at my E mail address sudhir.[protected]@yahoo.com . Then I make my mind to denied their service & said to customer care that please disconnect my mobile connection and adjust my bill of ten days with 500 Rs. security. after that I did not use they mobile services . Now they call on my another phone [protected] and give me threat to suit a case on me. I am innocent customer. Please hell me in this regard .

Er. Sudhir Arora
#91 , Phase 3
Urban Estate
Patiala

21st April 2010
From
Prof. N M Thanu, FIE., [protected]
Mahakavi Bharathiyar College of Engineering & Technolgy,
Vasudevanallur 627755, Tirunelveli Dt.

To
Idea Cellular Ltd., ccare.[protected]@idea.adityabirla.com

SUB: feed back from your value added customer:- reg.

Sir,
Greetings from Principal desk. I convey my sincere thanks and congratulations to Idea Cellular Ltd., Tamil Nadu branch, who considered & took care about my (a customer request) and gave positive solution within minimum possible time. We appreciate your valuable service and salute your dedicated officers in Idea Cellular Ltd.
Thanking you
Yours sincerely
(Dr NM Thanu)
Copy to
Appellate authority [protected] appellate.[protected]@idea.adityabirla.com
Nodal Officer [protected] grievance.[protected]@idea.adityabirla.com

I want to book complain against Idea Cellular Limited as company not only seap out my call details but also misuse that details. I am frequentelly receiving warning calls from company's autoriesed receovery agent.Not only this they are also calling to all my relatives & friends & using abusing language. Due to this very reason all my relatives & friends to whom they called up are very afraid in attending the calls.

The most imporrant I booked one lac rupee loss as they called up to my share broker & informed that i did a fraud in market. immediately my share broker called me to deposit the debit balance & sold all my holding as i couldnot deposit the amount immeditely.

I informed & requested customer care many times to stop these types of call to my relatives & frineds, but these types of still continue.

Dear Sir,
I am a subscriber of Idea Prepaid Cellular Mobile No. [protected] Delhi NCR.
In the morning of 20.4.10 at about 0800 or0900 hrs.a deduction of about Rs.100 was made from my above account without my making any call or subscribing to any offer or scheme.On checking up the message box I found a message from sender IZ-54777 which read as follows :"Thanks for downloading".
I wish to inform you that it seems to be an erroneous message as I did not download anything nor did I happen to subscribe to any scheme whatsoever during the past an year or so.
Kindly check the issue up and be considerate enough to credit my hard earned amount deducted erroneously back in the said account.
I shall be thankful,
Vineet Bhatnagar.
[protected].

Dear Sir,

I using idea sim card no. [protected], please I want incoming & outgoing call details in my email Id.

Thanks & Regards
Popat Karle

I am having an idea connection No. [protected], I had taken a one year sms pack that expired on 15/4/2010. But was not awair of this expiry date as per routine ikept using sms facility.On 17/4/2010 i cheked my balance which your company provides by dialiang*886#2# I found that my balance was shown only for the call but not for sms i immigiatly called on [protected] but was told to go to idea showroom, in the evening i visited the showroom at mohali phase 7, They called upon thhead office and i had a version with mr. LALLIT and was told that we cant adujust the amount of sms done after 15/4/2010 and the amont was as little as Rs94. To my wonder if a person activates a yearly pack of sms that costs Rs561,shouldnt he be informed about his validity in last month .The answer was yes, but i was not informed of this. Now the question is ,can the company adjust the amount of Rs94, or I should Quit with IDEA. Please rember I am your old coustmer.I wanted again activate the same Pack. Hoping for early reply.

Hi,
I have recvd the incomplete sms recharge 110 for the isd calling gulf 3.5 for the 21 days there is no t& c is mentioned when i call to the cust care 18.04.10 for the benefit the exe. say there isno benefit for the Gulf country (oman) inthe it was not mentioned it was showing two bal account from the amt was deducted from the main bal.pls look in the matter
my mob:[protected]

On 12th of April, 2010, at around 11.00 p.m. I had called the Idea Customer Care from my cell number i.e. [protected], to activate the "NET 20 Gprs plan" on my number, which charges 20 Rs. per day for unlimited access on mobile as well as Laptop/PC. But after about 12 hours, i see that instead of the "NET 20 gprs plan", "wap89 gprs plan" was activated on my cell and 89 Rs. balance was deducted from my prepaid balance. Now, when i called the IDEA complaint number "198", they assured me that this mistake will be rectified. and the balance will be refunded also in 24 hours.
But, it never happened. Infact after calling the same number again and again for 2- 3 days. then only the "WAP 89" service was deactivated, but no balance was refunded at all.
Now, after the first deactivation of the "wap89" plan, I again called the CUSTOMER CARE to get the "NET 20 GPRS PLAN" activated on my number. But, AGAIN, the same thing happened and instead of " Net 20 GPRS Plan", again, "WAP 89" was activated and again " 89 Rs." balance was deactivated from my account.
And when i call the CUSTOMER CARE or the COMPLAINT NUMBER, they say that " our server is down, please call again later" and when called after sometime, the number says, "all lines are currently busy, Please try again later".

Now, please tell me wat do i do about this. PLEASE HELP ME.

i am using idea data card 14 april , when i am using this services surfing speed low www.google.com site open takes time 1 minite now then download speed 1 to 2 kbps , i am very dispointed idea say its broadband but reailty deferent , i am complain to idea office lets look it slow i am waiting that my cel no [protected]

i am extinng customer of idea mobile company my Prepaid mobile no [protected] i have allredy an another no from Idea [protected] i want call details to my nos in my email id for last three month i can also ped your fees for this please provide me call details from may no last three month no. is [protected]. i have submited my pan card no to you BMFPS4998K this is my pan no. for identeyfication prrof and address 18/346 umanagar deoria zip code 274001 is conformed by my driving licence no 1417/Drs/2003 my father name is Ram Naresh Shahi . sir i want to know my no call details in last three month please provide me this details to my email id no is [protected] .

I have submitted requests to IDEA Cellular via Customer care and SMS for activating the DND-Service which is a Right for any consumer, many a times. Having asked for activation of this service, twice via SMS and twice through Customer Care representatives, I was assured of the service within 24 hours each time.
However I still receive CALLS and TEXT SMS from IDEA regarding schemes and plans and services - indicating the careless and no-value-to-customers attitude of IDEA Cellular.
This is highly annoying and I am personally in no intention of continuing with IDEA, neither would I recommend it to anyone.
Until then, Please take heed to my request and do the appropriate at the earliest!

Dear SIr,

This is regarding the complaint of Idea cellular blackberry services. Dtails of the event is given bellow.

(1) A Post paid connection with No. [protected] with SIM No.[protected] and Account No.51305717 is registered with Ravi Kumar Yadav.
(2) I opted this connection for Blackberry services.
(3) As my Blackberry plan was 1099 hence I made a payment of 1000 in advanced so that it activated.
(4) Problem with blackberry services was not working in Ludhiana although it work's very fine outside LUdhiana like Delhi, UP, Noida and other places.
(5) I have logged complaints almost 20 times and mail the same compaint to special branch who take care of blackberry problems only.
(6) Finally when I didn't get any responce from Idea I have changed the SIM and my set also.
(7) Still the problem was as same as it was earlier
(8) I have waited for two months and asked for a time limit till 7th of April'10'.
(9) When 7th arrived I contacted to support team as 8th would be my next bill generation date.
(10) One of member from Idea networing team visited me Name Mr. Kulvinder told me that he couldn't understand the problem so I decided to close the connection.
(11) When I asked to close the connection at Sanchit Telecom, Ludhiana
(12) They contact their Chandigarh based main office and they check my details and asked me to pay 1800 Rs. to get this connection closed.
(13) when I asked the details of my bill they told me that your blackberry services will be charged Rs. 1099 and other applicable charges also.
(14) When I have made a advanced payment of Rs. 1000 and also I am closing my connection before my bill generation date how they can charge me?
(15) Although Sanchit Telecom head has told me that My connection will be closed and they have made a request a viewer that your charges have to be cancled as I didn't use any services.
(16) I have lost more than Rs.4000 but didn't get any proper services.
(17) They are calling me and asking me to pay 17,00 Rs.

Kindly help me as I have enough torchered from Idea side and I hope that someone from your side would listen my problem and suggest me the right action to take against this kind of harshment. I felt like cheated and would never go for any services from Idea in future.

Thank you
Ravi Kumar Yadav
[protected]

SIR

I WAS using my idea no from last 2years .but as i went to my home i didnt used this no [protected] from last 3-4 months as i was in roaming. when i came 2 my home network i found that my mobile no has been transfered to to someone known,even my sim card is still with me.

its validity was up to march 2011. & it doesnt has the terms & conditions like minimum rechrg of Rs200 in 6-months.

yet my mobile no has been transfered to someone ........

plzzzzzzzzzzzzz be loyal 2 me as i want my mobile no back..........

it was my old no so i have to face a lot of dificulties becoz of this.

Plzzzzzzzzzzzzzzzzzzzzz help me

COMPLAINING MOBILE NO-[protected]
SIM NO[protected] 95546




UJJWAL KUMAR JHA
MOB NO-[protected]

my moblie number is [protected]. I received hardcopy bill on[protected], I have talked with Idea CCE
" he told me I have requested for the duplicate copy of the hard copy form idea portal", here I attached the same portal detail web page, as per my knowledge there was no single word related to duplicated bill on the web page. The CCE told me it is chargeable for the duplicate bill. I do not know, what is going on with this number I have sent mail regarding I am receiving some marketing sms, I was try to talk to CCE but no use they asked me what was content of the message? who is sender and date and time etc... etc.. while try to give the necessary details they have disconnected my phone.

I am not ready to pay unnecessary, Please deactivate the number, I will move the issue to the concern department of TRAI and Media.

Here I have attached the same web page for your reference please take the necessary action against the company to save the consumers.

I want unlock code of idea netsetter model no. CE0682 IMEI NO. [protected] Becoz speed is slow. My mobile no.[protected]

My Idea No. Is [protected]-Durga Prasad Vaishnav-Badi gali kayasth mohalla Khilchipur Block Khilchipur Distt.Rajgarh(Biaora) M.P.
IDEA CELLULAR LTD.IS WRONGLY DEDUCTED MY ACCOUNT BALANCE.
HIS SELS EXECUTIVE CALL ME ,FOR MY MUSIC SERVICE AND SAID "I[censored] SUBCRIBE THE SERVICE DIAL 55456 OK GOOD DAY."
I AM DISCONNTED THE CALL AND NOT PRESS ANY OTHER OPTION .
BUT NEXT DAY I GOT A MASSAGE FROM 55456 "MY MUSIC SERVICE ACTIVETED SECCESSFULLY IN YOUR NOMBER".
I SHOKED THEY ARE ACTIVETED MY MUSIC SERVICE ON MY NOMBER WITHOUT MY ANY CONFORMETION.
THE DATE IS ACTIVATION OF MY MUSIC SERVICE IS-07/03/2010
Then I Call Custmer Care For Complaint Ragistretion no.198
They Give me an complaint no. and the Date of complaint is-08/03/2010 Time:12:50 pm.
Date-08/03/2010 Time: 05:55 pm I got A second massage from no.[protected] / IZ-SIVR
"Dear Customer, Your concern for incorrect deduction has been resolved successfully with the charge being reversed.
SR No.1-[protected].
1 Months latter i got a massaga as same as the older for renwal the service and the deducted my account for service charges.Dated-08/04/2010 Time: 02:06 pm
late i again call custmer care for this mistake they ragisterd my complaint SR No.1-[protected] Dated-09/04/2010 Time: 08:45 pm
But This time they are not the charge being reversed.
and seys "on the latter time fault of system upgrdetion your reqest of service stop is not proceed "
"But this not my fault"
Please help me for my charge being reversed.