[Resolved]  Idea Cellular — Harassment to old and loyal customer

Address:

Chandigarh, Chandigarh

I would like to bring to light the plight that I have gone through since the time I bought the IDEA Net Setter USB Stick from IDEA sector 22,Chandigarh showroom. My son was doing an internship in Dehradun and needed a net connection there. For this very purpose, being a very old customer of IDEA, I went for this connection. But before purchasing, I asked the incharge at the sector 22 showroom whether it would work fine in Dehradun to which he replied in the positive. Since then began an epic of trouble. The speed that my son got was no where close to what had been promised, but still I never complained about that. After the first two months, the stick stopped working. Talking for hours to the customer care executives availed no help at all. I had to visit the showrooms (both sector 22 and 35) repeatedly. Moreover, IDEA charged me a whopping sum of around 1500 rupees for data charges, as the stick wasn't functional at all. Talking to the showroom employees was an effort that went down the drain as the head at your sector 35 showroom kept on calling them for gossiping. I was greeted with this scene whenever I went there. This was a real shock to me as gossip was their main work, and customer attendance came much down the line.

Recently, this exceeded all limits when they cut my Chandigarh Postpaid connection. Now, what I'd like to point out here is that I am probably amongst the oldest customers of Idea in India. My Idea Postpaid connection (formerly Spice) dates back to 2003, just about when cell phones were introduced in India. I have been a loyal customer since then and have never even thought of reverting to a different service provider. So this decision to cancel my outgoing due to a completely different internet issue came as a shock to me.

My faith and loyalty in this telecom service is at stake here. As much as I do not want to change to a different provider, I might be forced to do so in the light of this behavior. As IDEA is known for its good management at the top levels, I would be highly grateful to you if they look into this matter at the earliest.


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