| Address: | Hyderabad, Andhra Pradesh |
My Name is Sri Raghava. I'm a idea customer and i'm a post paid user. My idea mobile number is +91-[protected].I'm Idea Andhra Pradesh Customer.
My bill has been generated on 21-Jan 2013 and the due date is 5 feb 2013 and i didn't pay the bill. They barred my services on 19th feb 2013 after 10.00AM. I padi the bill on 19 feb 2013 at 2.00PM and they resumed the services from 19 feb 2013 after 6.00PM onwards. In my next bill which generated on 21-feb 2013 they charged me for the late payment.
My complaint is if they barred my out going calls they why they levied late payment charges on me. They can do any one barring my services or putting late payment charges but i'm suffered from both. They can do any one thing barring the services or putting late payment charges, then i'll be accepting it. They barred my services on 19 feb 2013 and they levied the late payment charges on my next bill which generated on 21 feb 2013.
I'm attaching my bill copy(First two pages). In the second page they mentioned the late payment charges.
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We wish to inform you that your complaint for Excess charging related issue has been initiated with us; under reference number[protected] and you shall hear on the same at the earliest.
Regards,
Idea Cellular