[Resolved]  Idea Cellular — Cheated by Idea Cellular

Dear Friends

I'm using IDEA Connection in Rohtak (Haryana), Firstly I used Idea Connection as a post paid connection, after some month i change my connection in prepaid connection, both time company verify my Identity proof.
I launch my complaint in against of message receiving problem at[protected], and company tell me that your problem will be solve at[protected].

But today[protected] I again call customer care for my compliant, then company tell me that tell me your address. I think that they want to confirm my address with my name, but idea executive tell me that Your address not found in our system, so we write your address in idea system. I tell him where is my ID, who is given by me, they told me that Idea rohtak not send id, you go there, and confirm your id, and they also tell me that we have only new id address proof in our system, we not have old id proof in our system, we not found old id proof in our system

Now main problem, 1) if company not receive my id, then how company run my sim, 2) I already confirm many time my id, that time where is company, 3) if company run my id without address, then how many connection is running in IDEA company, it means may be any body can use your Identity. 5) if any body have prepaid old idea connection they can call any activies, then who is responsible? 6) how not found our address proof in idea systems?

this is fully cheated work with our country.
I want request to TRAI, please confirm Idea connections sim address, they are tell me wrong or right.

Thanking you
Abhisak Jain (Rohtak)
My Number is [protected]
My Idea Complaint number is [protected]

I received a telephone call from idea for new connection after submitting a request for new connection on idea cellular website. They promised me to provide a number of my choice which was [protected]. After that an executive (name: rajpal) came to me, I gave him rs. 250/- Cash and he gave me a sim (sim no.[protected], later I came to know that the sim was for number portability not for the new connection.). After some days I got a call from idea people and they told me that the number I had chosen is not available, so I can choose another number but I denied to choose any other number and asked them to return my money, so they disconnected the call without any confirmation. After some more days, a person came to me for verification and he told me that they will provide the same number to me. But after a week I got a letter from idea that some other number has been activated on a sim which was never delivered to me. So I called on customer care number [protected] and they told me that this type of complaint can not be registered at this number, so please call at 198. I DID the same but the same result, they didn't registered my complaint and when I force him to register it, he disconnected the call. So finally I complaint about it to the idea cellular head office at a-68, sector 64 noida (up) - 201301 and they told me that they will resolve the problem within 15 days but after 15 days I got the bill for that number which I never used. I again went to the head office and they told me that it will take some more days. After some more days I again visited the head office and they asked me to gave a written complaint about this and promised me to resolve this issue and to return my money with in 7 days. But today I got a call again from idea and they told me that they are unable to return my money back to me.

In between I tried to call the rajpal and he didn't pick my phone and also visited many my idea showrooms to lodge my complaint but they told me that it can be resolved only from noida head office.

I am totally frustrate from all of this. Please do the needful as soon as possible.

I have tried many times and they didn't respond properly. Even I got two bills from idea of the number ([protected]) allotted to me and I am getting the calls from idea cellular daily to pay the pending bills and I complained about it at My Idea Showroom at you head office at Noida But no result.

Either you people resolve the problem or I have to go to the consumer forum.

Dear Sir

plz hepl me i have idea postpaid no due bill issue my serves suspended but i have pay the payment but still my no [protected] not activated and call to customer care minimum 30to35 times but still issue not resolved and give Complain no also by idea side[protected]

Attch the screen shot also for payment

this is inform to u i have already payment to my both no 22of apr but still my no [protected] still my no not activted and u have to bad C.C really i have callto minimum 15 to 20 time in 2 days plz solve my issue


Rgds/Narbir





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Dear Sir

plz hepl me i have idea postpaid no due bill issue my service suspended but i have pay the payment but still my no [protected] not activated


this is inform to u i have already payment to my no[protected] but still my no [protected] still not activted and u have to bad C.C really i have callto minimum 15 to 20 time in 1 days plz solve my issue


Rgds
Vansharup kushwaha
[protected]