[Resolved]  Idea Cellular — cheating customer by giving promotional plan and collapsed paid plan

Address:

Junagadh, Gujarat

my self Dr. Umesh T. Dari..this is my new idea number [protected] that i have purchased on 23th july 2012 .and i have activated 1gb 3gb Rs.245 data plan on my number at 2:45 pm on 23th july 2012 ..and i got msg form idea cellular that your 1gb data plan activated on your number..after that in evening around 7:30pm i got another msg from idea cellular that your 3g services activated on your number and enjoy 100 mb free for 15 days with speed upto 21.1 mbps ..this plan was activated on my number without my knowledge..and they didnt notify me that if i used this 100 mb plan then my original 1gb plan will be collapsed..i have used my 100mb within 3 days after that my balanced totally cutoff to zero ..so called to idea costumer care 198 nd i have talked wid its senior officer Mr.Kamlesh Makawana ..first he told me that 1gb plan was not activated on your number but with in few conversation he changed his word and told me that you have used your 1gb data plan..so i asked give me detail usage of my plan...he told me that for detail usage u have to visit our idea office near by you..so i have visited one of the idea office that was situated near to government hospital veraval nd told me complain to one of young lady consumer executive ..she told me that your 1 gb data plan was collapsed because of you have activated 100 mb plan ..actually 100 mb plan was not activated by me...i have told her detail about this problem and she gave me 2 days period for solve out this problem..within this period of time i have also concern this topic with one of the senior officer of idea cellular of veraval branch Mr.Alpeshbhai..he also told me that this is big mistake that was done by idea to many costumers..and he told me to wait till monday moringn..i have waited till monday morning..till date they didnt gave me my 1gb data plan and again i called to idea costumer care service this time they told me that your 1 gb plan was used ..so u didnt get any reward ..
i believed Indian Consumer court..i m submitting this case because idea cellular cheating lots of consumer by providing stupid promotional skim and deactivating original skim ..so please take serious step against them and save costumers money..
thanks for your wonderful nd excellence fight against corruption and crime...i m hoping the same result in my case...thanks once again..