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Idea Cellular — Cheating fraud and wrong information

I am having painful experience with Idea .

On 23 July , I on advise of customer care executive activated Rs 05 plan which she told me is having following features :-

- 50 mb 2g data.
- 24 hrs connectivity.
- Automatic renewal after 24 hrs.
- Process to activate.
I downloaded approx 35 mb data till late night and afterward deactivated the service using *800*222# switch and closed my packet data connection.

On 24 July at 0422 hrs I received sms from IDEA that Rs 241 have been deducted from my main account for browsing 11.2 mb data.

I called customer care executive 4 times , I received 4 different reasons each times which are :-

. The deduction is due to some phone calls I had made.
- The deduction is due to downloading as data plan covers only browsing not downloading.
- The deduction is due to termination of data plan after 1200 pm.
- The deduction is due to 3g data usages as 2 g data pack cant be utilized in a 3 g connection.

I reported the matter to Idea and I receive following reply:-
I downloaded first from my 2g pack and afterwards I activated my 3g zero balance pack. Which is a point black lie and they are covering their tracks.

My No -[protected]
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

Idea Cellular — CHEATING / FRAUD

I’ve been using pre-paid connection [protected] for the past 1-1/2 years.

Yesterday ( on October 23, 2007) evening an executive who pretended to be from IDEA came to my house and told me that my no. is selected by company (IDEA) and some special scheme is being on-passed. He explained me the package and told to submit following:

1. Photo identity
2. One photograph
3. Rs. 500

He took 2 & 3 above and said Photo identity is not required as it was already available in the office. (IDEA) Before leaving he gave a money receipt (attached for ready reference) and confirmed that scheme will be activated within an hour.

But till now after 19 hours no SMS is received and these executives have not yet called back also. When I tried to call them to know the status they are disconnecting the call.

The names of the executives are;

1. Sahil Sharma (who called & coordinated the meeting ) [protected]
2. Abhishek (who came to my house to collect money) [protected]

I am writing you this mail after understanding that I am CHEATED and request you to intervene into the matter. Based upon my complaint you may also take up with appropriate authorities to catch hold of these executives, so called from IDEA.
I am Somenath Mukherjee. My Idea Prepaid No. is [protected]. I e-recharge by Rs. 98/- for internet browsing dated on[protected]. But service was not given by the Idea Cellular till[protected]. Also deducted Rs 45/- from my main balance (top-up) without services and not returned the balance till[protected].
I complained many times but not solved.
Activate the internet service and also returned the balance which was wrongly deducted by Idea
Dear Sir,

We wish to inform you that your complaint for Wrong Deduction Related issue has been initiated with us; under reference number 1-[protected] and you shall hear on the same at the earliest.

Regards,
Ideacellular

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