Idea Cellular Company — for change my recharge account at my phone no [protected]

idea mobile service company provide me 140minuts in just 88Rs.by sending message in my mobile no [protected] but company is not provide me such service and given me 78Rs not 140minuts.so please take any action . no customer care officer receive my phone and send me busy tone again n again.i have try 200 times with in 24hours to call the customer care office no one give any answer.