[Resolved]  Idea Cellular — Deduction of Balance for unused services

Address:

Pune, Maharashtra

This is regarding deduction of balance for unused services. This has happed 5 times with me so finally I am filing this complaint. Today on[protected], at 4.01 PM I have received one sms from IZ -ideaCMS as :" Dear Customer , thank you for downloading Din Dhal gaya hain Ab to ja from Shotformats, you have been charged Rs.15 " whereas during this time i did not use my cell phone since last one hour, and did not perform any operation on my cell phone still I received this sms and Rs.15 deducted from my account balance. To verify about this thing I had called to customer care, so that instead of co-operating with me they were saying like I have used the service and for that reason they have deducted the balance, so I was really surprised to see such kind o[censored]seless customer care officials charging me for the thing which I have never used. THIS HAS HAPPENED TO ME 5th TIME SO FINALLY I HAVE DECIDED to FILE THIS COMPLEINT. please take a note of this and do the needful. I have lost Rs.300 balance uptill now and additionally mental harrassment from such customer care officials. Please do the needful and give the justice for this. I really need my balance back from such fraud people.

Regards
Amit