Idea Cellular — Didn't stop VAS inspite of instruction Given

Address:

Junagadh, Gujarat

Dear Team

I had Faced lots o[censored]nnecessary balance deduction for different services from idea company but every time i ignored that considering that by mistake that service might be started from my side. but on 13th September they started a service named pre -tones , when i had inquired in customer care they told me that I had given instruction on 9 pm , but when i checked call register in my phone there was on call by customer care at 9 pm.. I didn't argued much and instructed them to stop that service immediately they informed me that service is stopped from their side..But after one month again they deducted my balance for renewing that scheme.

SO IN SPITE OF GIVING INSTRUCTION TO STOP SERVICE THEY DIDN'T STOPPED IT AND DEDUCTED MY BALANCE AGAIN.

PLEASE HELP ME IN THIS CASE.